Alarm Server Update
IMPORTANT: May 7th 2019 between 01.00am and 02.00am CEST We’re updating our alarm server!
Why are we updating our alarm server?
Our alarm systems (SR-range & Sync alarms) are growing in popularity, so we are updating to ensure all our users have a great experience.
What does it mean for me?
There may be a few minutes of disruption, but it should beseamless. Your alarm will be automatically be directed to thenew server.You will not be expected to log in again, and your username and password will remain the same.Please note there is on-going development activity andminor disturbances may occur until the server updateplanned on May 7th between 01.00am and 02.00am CEST.
How can I prepare for this?
Prior to the upgrade, we advise checking all corefunctionalities are working, including Keyfobs andKeypads. If you do experience any technical issuesfollowing the server update, simply visit the FAQs on ourwebsite or contact us directly.