Contact us

If you are a member of the public and need to contact a member of our customer support team, please click and complete our online form below.

Please note: we are currently experiencing delays with deliveries, which may take up to 5-7 working days to arrive. Please only contact our team if your delivery has not arrived 7 working days after you have placed your order. We apologise for any inconvenience caused. 

Call our Consumer Support Team on +44 (0)1824 731141

Opening hours:

Monday - Friday: 9am - 5pm
Saturday: 9am - 12:30pm

Trade Customers ONLY  Visit Yale Trade by clicking here

Call our Trade Team on 0845 2232124 (Option 1)

Opening hours:

Mon-Thurs 9am-5pm , Friday 8.30am - 4.30pm

Address:

Yale UK 
Portobello Works
School Street, Willenhall
WV13 3PW

Complaints Procedure

We are committed to providing high-quality support and resolving complaints promptly, fairly and inline with UK consumer legal protection. 

If you would like to raise a complaint, please complete the form here. 

Our full complaints procedure is available to read here.

Media enquiries 

Email us at: marketing@yale.co.uk