Everyday Use FAQ
How do I capture videos or images on my Yale Smart Video Doorbell?
There are two methods to do this:
One option is event-based recordings where the Yale Smart Video Doorbell automatically records videos when motion is detected. This is done according to the settings within the Yale Home app, you can adjust settings within the Doorbell settings page.
The second option is to start a live-streaming from the Yale Smart Video Doorbell, within the live stream page of the Yale Home app you can select record for video clips and snapshot for images.
Where are videos and images stored?
For all event-based recordings the videos will be stored in the units built-in flash memory and accessed via the activity feed in the Yale Home app. If you have a Yale subscription plan, then the recordings will be securely stored in the Yale cloud instead of the units local flash memory.
For on-demand video recordings or image snapshots, all media is stored in the mobile phone's storage and can be accessed through the built-in media gallery in the mobile operating system.
Click here to view more information on the Subscription services.
How would I play back video event footage?
All event footage is displayed in your Yale Home apps Activity feed, scroll to the date and time, select the video and play.
How do I view my activity feed?
No, the Yale Smart Video Doorbell only has Wi-Fi connectivity and is compatible with 2.4 GHz networks.
How many video clips can be stored in the local storage of the Yale Smart Video Doorbell?
As a guide, the Yale Smart Video Doorbell has approximately 3-4 days of videos storage if set to 720p, 20 clips per day, 10 seconds long.
If the camera is set to record in 1080P the storage limit is approximately 2 days.
Can I change the resolution of my video clips and video streaming?
Yes, within Yale Home go to Settings>Video Settings>Video Streaming Quality. You can select low (480p) medium (720p) and high (1080p)
Is it possible to adjust the video clip length when motion detection is detected?
Sure, in the Yale Home app go to House Settings >Select your Yale Smart Video Doorbell settings>Video Settings>Clip Length. You can adjust between 10 - 60 seconds using the slider.
I am receiving a lot of notifications from my Yale Smart Video Doorbell, how can I adjust this to ensure I only received necessary notifications?
You can customise the motion detection in the Yale Home app under House Settings >Select your Yale Smart Video Doorbell settings>Motion Detection Settings . You can adjust to only detect Humans and also adjust motion detection sensitivity. You can also adjust the Motion Detection Re trigger time under Advanced Setting >Motion Re-Trigger Time and adjust to increase the time from off to 60 seconds . This will reduce the number of alerts in concession.
Where can I access the live view from my Yale Smart Video Doorbell?
If you have added the Yale Smart Video Doorbell to your favourites screen you can view the live footage instantly from here.
Alternatively, you can access the live view by selecting the camera feed you want to view from the camera list page.
Is it possible to block out certain areas of the camera image, e.g. my camera image covers my drive and my neighbours and I don't want my neighbours area to be recorded?
Certainly, you are in full control, in the Yale Home app go to House settings >Select the Yale Video Doorbell settings>Motion Detection Settings> Privacy Zone>create Privacy Zone. Select the areas you want to block and then save.
What is a Detection Zone?
Under settings for the Yale Smart Video Doorbell you will have the option to use Detection Zones. This means that you can select areas in which you will not get motion detection alerts from, all other areas are your Detection Zones that will be active for motion alerts.
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What is a Privacy Zone?
Under settings for each Yale Smart Video Doorbell, you will have the option to use Privacy Zones. This means that you can select areas in which you will not be able to view or record, they will be black areas. This is used when you want to avoid recording areas that are outside of your property area.
How do I reset the Yale Smart Video Doorbell and remove it from my Yale Home account?
Under settings for your Yale Smart Video Doorbell in the Yale Home app you will find the option Utilities > Remove Device, selecting Remove device removes the device from your Yale Home account and resets the unit back to factory setting so a new user can set it up.
At night my Yale Smart Video Doorbell has a number of LEDS around the outside, of the camera lens, why and can these be turned off?
These are the night vision LEDS, you can turn these off in the Yale Home app Settings> Video settings> Night vision. Please note the clarity of images at night will be affected so the area will need to be well lit..
There is a green LED around the Doorbell symbol on the front of my camera, why?
This is the status LED and illuminates when motion is detected, this allows your visitors to see the doorbell button at night.
What is the expected battery life of the Yale Smart Video Doorbell?
This depends on usage and activated features such as motion detect, spot light. A fully charged battery will provide approximatly 4-6 months use.
How would I check the battery level of my Yale Smart Video Doorbell?
The battery level is displayed in the Settings section of the Yale Home app under Device Information, this is displayed as a percentage.
If connected to the mains supply, a lightetning bolt symbol will be displayed.
How many users can I share access to my Yale Smart Video Doorbell with?
There is no limit to the number of users that you can share access to your Yale Smart Video Doorbell with.
How do I communicate via my Yale Smart Video Doorbell?
When the Yale Smart Video Doorbell is pressed your mobile phone will notify you via an incoming call. Answer the call to see and hear your visitors, you can communicate to the visitors directly.
You can also select your Yale Smart Video Doorbell from the Yale Home App favourites or camera list page. This will then open the live stream as illustrated below, from here you select the speaker icon to hear or mute audio. Select the microphone icon to mute or unmute the microphone.
How do I change the size of of my in app camera thumbnails?
There are two different modes to choose from, small or large thumbnails, you can toggle between each setting by pressing the icon highlighted in the yellow boxes below.
When the Yale Smart Video Doorbell button is pressed, do all owners recieve a notification and can all owners communicate through the Yale Smart Video Doorbell at the same time?
All users with shared permission will recieve a notification, all users can answer, listen and talk.
However, the users that has answered the notification will not be able to hear and talk to other users with access through the Yale Home app, they may only communicate to the person who pressed the Yale Smart Video Doorbell button.
If nobody answers the call, it will time out and close after 30 seconds.