FAQ
What Yale Smart Alarm Kits are available and what is in the box?
The Starter Kit comprises of:
· 1 X Alarm Hub
· 1 X Live Siren
· 2 X Door Contacts
· 1 X PIR
· 1 X Keypad
The Premium Kit copmrises of:
· 1 X Alarm Hub
· 1 X Live Siren
· 1 X Decoy Siren
· 2 X Door Contacts
· 2 X PIR
· 1 X Key Fob
· 1 X Keypad
What application should i use with the Yale Smart Alarm?
Yale Home is the application to use on your Smartphone. The app is available on the Apple App Store or Google Play.
Download the Yale App from the App Store or Google Play depending on your device.
Android users Click Here
IOS users Click Here
Once you have downloaded the Yale Home app you will need to click on create an account or sign in if you already have an account.
How do I set-up, mount and configure my Yale Smart Alarm Hub?
Please click here to view how to setup and install your Yale Smart Alarm Hub.
In this video you will find guidance on:
- Setting up your Yale Smart Alarm hub
- Registering you device
- Connecting to the internet
- Mounting your Yale Smart Alarm hub
How do I set-up, mount and configure my Yale Smart Alarm Hub accessories?
Please click here to view how to setup and install your Yale Smart Alarm accessories.
In this video you will find guidance on:
- Yale Keypad
- Yale Indoor Motion Sensor
- Yale Indoor Window/Door Contact
How do I add the Yale Outdoor Siren to my Yale Smart Alarm system as i can't find the QR code?
The QR code is located inside the Yale Outdoor Siren. Remove the screw on the side of the Siren (right of the Yale logo) Open the front of the Siren, it hinges on the left. The QR code is located inside. (see example below).
In the Yale Home app, click on Set up a Device, scan the QR code and continue the in-app process to onboard your Yale Outdoor Siren. During the in-app setup process, you may also view the installation instructions that guide you through installing the Yale Outdoor Siren to your property.
How do I configure my Yale Outdoor Siren?
Once you have onboarded your Yale Outdoor Siren to your Yale Smart Alarm system via the Yale Home app, you can adjust the volume and enable/disable the LED anytime within the Device Settings page in the Yale Home application.
How do I mount my Yale Outdoor Siren to my property?
In the Yale Home app, during the setup process, you can view the installation instructions that guide you through mounting the Yale Outdoor Siren to your wall.
Alternatively, if you have already onboarded your Yale Outdoor Siren and later want to view the installation guide, in the Yale Home app, select Settings (small gear icon), select the Yale Outdoor Siren, scroll down to the bottom of the page to find the in-app installation guide option.
Can the Yale Outdoor Siren be connected to mains power?
Yes, sure. Please note the Yale Outdoor Siren must be connected to a 12 Volt 2 Amp - DC power supply.
How do i configure my Yale Button?
When adding your Yale Button to your Yale Smart Alarm system you will be asked to choose which mode you want the button to be configured for. You can configure it to operate as a doorbell or a panic button. Don't worry, you can change this anytime within the Yale Home applications from the Device Settings page.
How do i configure my Yale Smoke Sensor?
Once you have added your Yale Smoke Sensor to your Yale Smart Alarm system it will work. There is no further configuration required following the installation process.
How does the Yale Smart Alarm Hub connect to the internet?
There are two options to connect to the internet:
1: Via an ethernet cable directly to your router
2: Via Wi-Fi connection to your router. NOTE: the Yale Smart Alarm is compatible with 2.4 Ghz frequency networks.
How do i configure my Yale Smart Alarm Keypad?
Following the setup process of the Yale Keypad you will be asked to create an alarm code. This code will be used to arm and disarm your Yale Smart Alarm System.
There is also an option to enable or disable the Yale Keypad backlight within the Yale Home app via the Settings menu.
How far apart should the magent be positioned when installing the Yale Door Contact Sensor or Pre Break Sensor so they work effectivley?
We recommend to install the two components between 5-20mm apart. The magnet should always be located on the right side of the Yale logo.
Which side should I place the magnet for the Yale Door Contact Sensor and Pre Break Sensor?
The magnet should always be to the right of the Yale logo as shown below. There are 'notches' in each piece that should align. The magnet can be placed above or below the contact to make it easier to mount depending on the window/door type, as long as it's on the right-hand side.
What is the optimum location for the Yale Indoor Motion Sensor to be positioned?
We recommend placing the Yale Indoor Motion Sensors (PIR) in the corner of the room at a height between 1.0 to 2.4 meters to ensure the best coverage (see example diagram below)
We recommend not installing the sensor so it is facing a window or a direct source of heat, such as radiators or air conditioning units.
What is the optimum height for the Yale Indoor Motion Sensor to be positioned?
We recommend placing the Yale Outdoor Motion Sensor at a height between 1.0 to 2.4 meters in height for optimum coverage (see example below).
What specification is the power supply of the Yale Smart Alarm Hub?
The power supply input is 100 -240v AC and the output is 5 Volts DC, 2.0 Amp, 10 Watts. Our power supply comes with both an EU and UK adaptor.
How do I activate the internal battery backup on the Yale Smart Alarm Hub?
To switch the battery backup power on, slide the switch on the rear of the unit towards the center of the unit.
You will see a small indented line below the switch to signify the unit switch is set to the on position. If you see a small dot the battery backup switch is set to off.How do I add the Yale Indoor Motion Sensor to my Yale Smart Alarm system as i can't find the QR code?
The QR code is located on the rear of the unit, you will be required to remove the mounting plate to access this.
What subscriptions are available for the Yale Smart alarm system?
Cellular Backup
If a Wi-Fi or Ethernet connection fails for any reason, the cellular backup is automatically activated and the alarm system continues to operate.
Automated Call Alert
The alarm can alert up to 3 people with an automated phone call, in the event of an alarm activation.
Professional Monitoring (Professional monitoring is only available in the UK)
If the alarm is triggered, a signal is sent to a third-party manned security service that monitors and responds accordingly. The user has the option of paying an additional charge to have a guard dispatched to inspect and secure the property.
Click here to view more information on the Subscription services