Yale's Lifetime Security Guarantee

Once your guarantee is registered, in the event of a burglary or break-in taking place in your home due to the failure of Yale door or window security component, Yale offers you the following compensation, subject to the terms and conditions outlined below:

1. Up to £250 off any initial call out fee to a locksmith or other professional tradesman to secure the property, including any temporary security measures. Please pay the installer direct and then provide the original receipt to Yale and up to £250 will be reimbursed by cheque direct from Yale.
2. If the product requires repair or to be completely re-made and installed, Yale will pay up to £1,000 to the original supplier (or equivalent). This will be paid by Yale directly to the supplier
3. Yale will make a goodwill payment of £1,000 for the inconvenience and distress caused.
4. If following the break-in, you make a claim on your home insurance and this leads to an excess payment, Yale will pay up to £1,000. Just provide a copy of the insurance claim form, plus a copy of a receipt showing payment of the insurance excess.
5. In addition by registering for your Yale Lifetime Security Guarantee you can enjoy a 10% discount code for use against Yale security products purchased online at www.yalehome.co.uk

(Please note this discount does not apply to fitting and installation charges, spare parts, clearance lines or package and postage fees).

If components covered by the Yale Lifetime Security Guarantee were correctly fitted, adjusted and maintained, and one of the Yale products failed during the break-in, we will issue the above payments within 30 days of the claim being approved.

In the event of a break-in

If the property is broken into, please arrange for the property to be secured by an appropriate professional and obtain a receipt of the professional call out charges and any temporary security measures.
Call the police and obtain a crime reference number.
Submit a written claim to Yale within 7 days of the break-in, including your crime reference number and the name and address of your installer.
Contact the company that originally installed your door or windows within 7 days and notify them of the break-in and that you require a repair or replacement.
Notification of any claim must be made to Yale within 7 days of the break-in. Any supporting documentation must be supplied to Yale within 30 days of the break-in.
Yale will send a service engineer to visit the property within 10 working days of receiving your claim and will assess which components failed on the product during the break-in and whether the terms and conditions have been met. Please provide access and cooperation in order for the service engineer to assess the claim, between Monday - Friday in the hours of 9:00 - 17:00.

The Yale Lifetime Security Guarantee is only valid when the following terms and conditions are met in full:

The home must have been broken into via forced entry through a PAS 24 door or window covered by the Yale Lifetime Security Guarantee.

The benefits of the Yale Lifetime Security Guarantee only apply where entry is gained to the property through a failure of a Yale component covered in this guarantee.

In order for a door or window to be covered by the guarantee, all window hardware (handles, hinges, and locks) must be Yale components or approved by Yale. All door hardware (handle, cylinder, multi-point lock, hinge and TS008 letterplate) must be Yale components or approved by Yale.

The guarantee does not cover components from other suppliers that may have been used on the product. If the break-in to the property is judged to have occurred due to the failing of any other component (for example broken glass) none of the above benefits will be paid.