Yale Home UK | Secure Pro Subscription Plan

What is covered in my monthly Secure Pro subscription?

Cellular backup - Ensures fast, stable and uninterrupted alarm service, even if your Wi-Fi goes down (when cellular service is available).
Call Alerts - Designate up to three people to receive a phone call in the event of an alarm activation from Securitas.
24/7 Professional Monitoring - If the alarm is triggered (from intrusion, panic button or smoke alarm), live feed from your cameras is made temporarily viewable to professional monitoring personnel who determine the appropriate response.
Cloud Recording for all Cameras - The video from your camera(s) is safely stored on a remote cloud server for 30 days.
Advanced AI Motion Detection - Enhanced AI to differentiate between the motion of people, pets, vehicles, and package deliveries. You can enable or disable notifications when motion is detected from these groups.
Starts from £1.16 per day PLUS your first month is free!

Professional Monitoring

Securitas is our Professional Monitoring partner. Here's what will happen if your alarm is triggered:

Our Securitas Team will check the alarm status and view your cameras to verify the reason your alarm has been triggered.
If Securitas spot signs of an intrusion, fire or need for medical assistance, they will contact emergency services (999). They will then contact your Emergency Contacts in priority order determined by you.
If they cannot verify an intrusion, they will contact your Emergency Contacts in priority order determined by you. They will also be able to send a mobile response officer to your home to check for signs of an intrusion at your request.
Our Securitas Team can also send you a report of the incident, if required.

Cloud Recording

The video footage captured by your cameras is securely stored on a remote cloud server. Your video footage is stored for 30 days, giving you ample time to review, download and save any important events or incidents.

Cellular Backup

Cellular backup ensures your alarm system remains operational even if your Wi-Fi connection fails (when cellular signal is available). This ensures your security system will continue to protect your home without interruption, giving you peace of mind.

AI Detection

With our Advanced AI, your cameras will differentiate between the motion of people, pets, vehicles* and even notifying you when a package is delivered with your outdoor cameras. You can enable or disable notifications as required. *AI detection dependent on models.

Call Alerts

Designate up to three people to receive a phone call in the event of an alarm activation. When your alarm is triggered, Securitas will contact your 3 emergency contacts.

Where are subscriptions in the Yale Home app?

All Yale Subscription plans are available within the Yale Home app and it's easy to upgrade! Simply open your Yale Home app and select 'Subscriptions' from the menu. Here you will see the subscriptions available to you, which may differ depending on the products you own.

You're not tied in to a contract - you can cancel at any time and we won't renew your subscription for subsequent months. (You will retain access to the Subscription Services from the time you cancel until the start of the next Subscription Period).

Is a subscription easy to purchase?

Yes! It's easy to give us all the information we need to get you started with your Secure Pro plan.

Step 1: Choose to subscribe.

Step 2: Tell us the address of the property you want monitored.

Step 3: Give us the details of your 3 emergency contacts (in priority order).

Step 4: Share a security phrase. This is so we know it's you we are speaking to.

Step 5: Review and purchase.

FAQs

Do I need professional monitoring, and what happens in the event of an alarm trigger?
Professional Monitoring offers you additional peace of mind that you home is secure. We have partnered with Securitas to offer monitoring and response, day or night.
With Yale's Pro Secure plan, in the event of an alarm trigger which may be following smoke detection if Yale Smoke Sensor is installed, panic button press or intrusion detection:
- A Securitas operator will call the customer and will have already checked the camera feed from any Yale Smart Cameras, if available . If they have seen suspicious activity they will have called 999 directly to dispatch police / fire / ambulance, depending on the requirement. The homeowner is asked if guard dispatch is required (NOTE: a guard will never be sent without explicit customer request).
- The Securitas operator will ask the homeowner for their security phase before engagement.
- A security guard will then contact the homeowner giving them an ETA of arrival.
- Upon arrival the security guard will check the perimeter and take photographs. If an intruder is present, they will photograph but not engage physically. They may or may not enter the property if the door is open, but will try not to touch anything to leave unnecessary fingerprints.
- In the event of a break-in they will call the police and notify the homeowner.
What happens without professional monitoring in the event of an alarm trigger?
Without professional monitoring, your Yale Smart Home Alarm will function as a Smart Alarm, the siren will sound along with your Hub and you will be notified on the Yale Home App.
How long does it take for the alarm receiving centre to take action if the alarm is triggered?
If you alarm is triggered, you will have 120 seconds to disarm it before Securitas are notified. If you do not disarm your alarm, Securitas will be notified and access your cameras (if installed). Securitas will then take appropriate action, calling the emergency services, or the emergency contacts listed. A Securitas operator will contact the customer within 8 minutes in 80% cases.
What happens if the power goes out or the internet is down?
Our Smart Alarm Hub is designed to provide you with uninterrupted service even during power outages, thanks to its backup batteries. Moreover, in case of an internet disruption, with the Secure Pro subscription, the hub seamlessly switches to its built-in 4G connection to keep you connected, providing there is cellular signal.

Please note that our Smart Indoor and Outdoor Cameras, as well as the Smart Video Doorbell, do not have backup internet capabilities. Consequently, they won't be able to maintain their connection to the outside world in such situations.
Can I add more smart security devices to my Yale Home app Subscription Service?
As you install more smart security devices, you can add them to your Yale Home app Subscription Service. One subscription needed per household.
Can I receive alerts on my phone if an alarm is triggered?
Yes, the Secure and Secure Pro* plans will trigger calls to your phone. Otherwise, you will receive Yale Home app push notifications when the alarm is triggered.
*Securitas will contact your emergency contacts, rather than an automated alert.

Download The Yale Home App

Take control of your Yale Smart Security Ecosystem with the Yale Home app, a user-friendly interface that brings convenience and security to your fingertips. By subscribing to the Yale Home app Subscription Service, you can unlock exclusive advanced features designed to provide you with enhanced peace of mind.

Smarter Together

Voice assistants, such as Google Assistant and Alexa, can also be integrated with the new Smart Security Ecosystem range, allowing you to control your devices using voice commands. Providing you with a fully customisable smart home ecosystem, for security, convenience and peace of mind all at the touch of a button!

Terms and Conditions

Professional Monitoring

a. This plan is only available if you live in the UK and your Subscription Plan includes the Professional Monitoring Feature. Upon an alarm event taking place, personnel within our monitoring centre (“Monitoring Personnel”) will check the alarm status and all video monitoring Smart Products within the Premises. You agree that the Monitoring Personnel may make use of the Content (real-time or recorded) provided through the Smart Products to verify the nature of any alarm event.

b. Should our Monitoring Personnel spot signs of illegal activity or intrusion they will contact law enforcement authorities. Once they have contacted law enforcement or if they are unable to determine the cause of the alarm they will contact the Emergency Contacts (in the order of priority you have set up) to determine the next step. The Monitoring Personnel shall have no obligation to contact law enforcement until they have reason to believe that illegal activity is taking place on the Premises.

c. On contacting an Emergency Contact, and the Emergency Contact providing the security keyword, the Monitoring Personnel will inform the Emergency Contact of the situation. You must keep and (procure that your Emergency Contacts keep) the security keyword for your User Account confidential. You acknowledge that Yale will not provide the details of any security event or take instructions from any person that is unable to provide the security keyword.

d. You acknowledge that Yale has no liability to you for any loss or damage resulting from the Monitoring Personnel:
i. being unable to receive a signal from the Premises (other than through a technical error caused by Yale);

ii. being unable to contact an Emergency Contact (upon dialling the number provided by you); or

iii. following the instructions of an Emergency Contact who has provided the security key word.

e. Where the Monitoring Personnel are unable to verify the nature of the alarm event, they may offer to send a mobile response officer to the Premises to verify the nature of the event. The mobile response officer will check for signs of illegal/suspicious activity and shall notify the Monitoring Personnel accordingly. Please note that the mobile response officer will simply assess the situation From outside the Premises. They cannot enter the Premises and will not apprehend or confront any person should they come across an active suspected criminal situation.
f. We reserve the right to withdraw, suspend or charge for the provision of a mobile response unit where we believe it is being used excessively (i.e. more than three call outs in a six-month period)
g. The Professional Monitoring Feature is intended to assist you and any permitted Monitoring Personnel to verify an alarm event at the Premises. The feature will not reduce or eliminate any risk of loss. The feature does not replace the necessity of a working alarm system, will not detect or prevent all unauthorised intrusions onto the Premises, and should not be relied on to detect other emergency conditions, such as fire, smoke, carbon monoxide, medical emergencies or water damage.