Everyday Use with the Yale Smart Cabinet Lock

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Yale Smart Cabinet Lock installed in a teal cupboard with cleaning products

FAQ's

Everday Use questions for the Yale Smart Cabinet Lock.

Is my Yale Smart Cabinet Lock compatible with voice assistants?
Yes, if paired with the additional Yale Connect Wi-Fi Bridge, you can use your cabinet lock with all 3 voice assistants; Siri, Google Assistant and Alexa.
How to Set Access Schedules
This question has its own page. Click here to read full answer.
How to Add / Remove a House to / from Your Keychain
The Keychain allows you to manage all of your properties or homes in the Yale Home App. If you have multiple properties, you can create keys for all of them in your keychain. Each property added to your keychain will extend the list of keys and you will need to scroll to access them.
Adding a House
You can add a new House to your Keychain when you set up a new smart lock at that house. Follow steps below:
1. Open the Yale Home App
2. Navigate to the Main Menu in the top left corner
3. Select Set up a Device
4. Scan the QR code (this is normally found under the battery cover on the lock). If that is not possible, select Can’t Scan the data the type of device you want to set up
5. Select START
6. Select Continue and then Begin Setup by allowing the Yale Home App to scan for the new device
7. Once the App finds the Lock, you will be given a list of all properties already listed in your Yale Home App as well as an option to Create a New House. Select this option to create a new key in your Keychain.
8. When prompted, give your house a name and photo and then Continue
Continue setting up the device by following the in-App instructions. The next time you open your Yale Home App, you should see the new house in the Keychain. You will also be able to add new devices to this House at set up for new devices going forward.
Removing a House
If you wish to remove a House from the Keychain in the Yale Home App, you can do so by factory resetting any locks associated with the house. A house disappears when an Owner factory resets all locks associated with the house. Follow instructions for factory reset available at our page for General Info and FAQ.
If you are a guest, the house is removed from your Keychain when you are no longer a Guest of any of the locks associated with the house. Guests may remove themselves from the house via the App as well.
Why does my cabinet/drawer always lock when I close it?
The automatic re-lock feature is turned on by default. This means every time you close your cabinet/drawer, it will lock. You can turn this feature off from the Yale Home App in "Lock Settings".
Note, if you turn this feature off, the only way to lock the cabinet lock will be from the Yale Home App.
How to Set Smart Lock Access Levels
The Yale Home App offers 2 access levels: Owner and Guest. Guest is the default access level for anyone invited to your Smart Lock, but you can update a person's access level when you invite them to your lock or at any time thereafter.
PLEASE NOTE: Guests need to create an account and download the Yale Home App.
Select either iOS or Android (depending on your device) for steps to change Access Levels.
iOS
Changing a Guest to an Owner
Open the Yale Home App and within the house where your lock is, select the Guest list Icon from the lower right in the menu
Select the Guest you want to edit
Select Owner to change the Access Level from Guest to Owner
A blue tick will display beside your selection
Select the back arrow to confirm changes
Your Guest is now an Owner, and will display as an Owner in your Guest List
You can change a user's access level back to Guest at any time by completing these steps again and selecting Guest from the Access Level options.
Lock Owners
Users with Owner Access can:
Lock and unlock door via Yale Home App
Use Auto-Unlock
Invite/remove guests and owners
Control all lock settings
View activity feed
View guest list
Operate the lock remotely via Yale Connect Wi-Fi Bridge
Guests
Users with Guest Access can:
Lock and unlock door via Yale Home app
Not use Auto-Unlock
Not invite/remove guests and owners
Not control all lock settings
Not view activity feed
Not view guest list
PLEASE NOTE: Guests can not operate the lock remotely
Android
Changing a Guest to an Owner
Open the Yale Home App and within the house where your lock is, select the Guest list Icon from the lower right in the menu
Select the Guest you want to edit
Change the Access Level from Guest to Owner
Select the "Save Changes" option at the bottom of the screen to save your changes
Your Guest is now an Owner, and will display as an Owner in your Guest List
You can change a user's access level back to Guest at any time by completing these steps again and selecting Guest from the Access Level options.
Lock Owners
Users with Owner Access can:
Lock and unlock door via Yale Home App
Use Auto-Unlock
Invite/remove guests and owners
Control all lock settings
View activity feed
View guest list
Operate the lock remotely via Yale Connect Wi-Fi Bridge
Guests
Users with Guest Access can:
Lock and unlock door via Yale Access app
Not use Auto-Unlock
Not invite/remove guests and owners
Not control all lock settings
Not view activity feed
Not view guest list
PLEASE NOTE: Guests can not operate the lock remotely
How often do I need to change the batteries on my Yale Smart Cabinet Lock?
The Cabinet Lock is designed to operate for approximately 12 months on a full battery with regular use. When the battery level falls low, the lock will alert you with a series of beeps, and the Yale Home App will send a notification.
To maintain uninterrupted access, please replace the batteries as soon as you receive a low battery alert.
What happens if my batteries die?
If the batteries reach a critically low level and are not replaced, the Smart Cabinet Lock will automatically unlock as a safety feature. This setting can be disabled in the Yale Home App.
If you choose to disable this feature and the batteries die, you will need to forcibly open the cabinet door to release the post from the lock body. The lock is designed so that the post will break away under a certain amount of force.
In case the post breaks, don’t worry—we’ve included a spare post for your convenience.
What is the button on the top of the Yale Smart Cabinet Lock used for?
The button on the top of the cabinet lock glows in the dark and unlocks the cabinet lock when pressed. This can be used as an emergency escape, in case a small child locks themselves inside a cabinet.
Apple Watch and Yale Home
If you have an Apple Watch and a Yale Smart Home product used with Wi-Fi and the Yale Home app, you can use your Apple Watch to lock and unlock. Open the Yale Home App on the device. Tap the green lock circle to unlock the door. Conversely, tap the red lock circle to lock it again.
PLEASE NOTE: The Yale Home Apple Watch App is available to Lock Owners only. Auto-Unlock does not work with Apple Watch. Remote operations are not possible.
Click here to view the complete support article
How to Reset a Forgotten Password
If you're having trouble signing into your Yale Access Account because you can't remember your password, you can use the "forgot password" feature to create a new password.
PLEASE NOTE: Instructions for resetting the security PIN for your Google Home or the Google Assistant integration are available in the following article:
Integrating with Google Assistant and Google Home
Select Sign In and follow in-app setup screens:
Next, select Forgot Password
Select the country from the drop down list and enter your mobile phone number in the international format (including country code).
A few seconds after submitting your mobile number, you should receive a text message from us. This text will contain a 6-digit code. Enter the code into the text field to continue.
Enter the email address that you used to set up your Yale Access Account. We will send a security code to this email address.
Check your email inbox after submitting your email address. You should have received an email from us with a security code. Check your spam folder if the email is not in your inbox.
Once you retrieve the email with the security code, enter this code in the text field:
Follow the in-App instructions and create a new password.
This should successfully update your password in your Yale Access Account.
If you are unable to successfully reset your password with the steps above, try signing in using your email address (instead of your phone number) at the sign in screen.
Password Requirements
It is necessary that the new password satisfies our password complexity requirements:
At least one uppercase letter
At least one lowercase letter
At least one number
At least one non-alphanumeric character
The credentials associated with the Yale Access Account are necessary to complete the password reset steps. If you receive the api_authentication_error while resetting your password it is an indication that the email and/or phone number used to authenticate the account do not match the credentials on the account.
If password reset continues to fail, do not attempt to recreate a new account using your existing account info. Contact our Support Team.