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Support for HSA6500

Here you can find all the FAQ's for support with your HSA 6500 alarm.

Most Popular

  • Is my Yale alarm insurance approved?

    To be Insurance approved the system would need to be a graded alarm and comply with the European standard EN 50131

    All of our alarms are self -monitored and self-install, to ensure no monitoring fees, they are not graded and therefore do not comply with the standard.

    Please check with your individual insurance providers if a graded system is required.

Basic Functionality

  • There are no lights on my Door Contact / Keypad after I have changed the batteries

    Please ensure the battery is inserted in the correct manner, see the picture below.

  • How Do I Navigate Through My Control Panel?

    Please see labelled image below:

  • How do I access my menu on the control panel?

    Press the disarm key, add in your user code and press the tick.

  • What sim card do I use in my control panel?

    It has to be 2G voice compatible.


  • What App do I need for the Yale HSA6500 Alarm?

    To control your alarm using your smartphone or tablet you need the Yale GSM Control App. The app requires Requires iOS 6.1 or later and is compatible with iPhone, iPad and iPod touch.

    Yale GSM Control App

    App functions include:

    • Arm/Home/Disarm
    • User PIN Code Setting
    • Alarm Setting
    • Telephone Number setting
    • Device Setting
    • Home Automation Setting