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Support for Yale Smart Outdoor Camera

In our download center you can download manuals and other important documents that concern our products.

Getting Started

How to install and setup the Yale Smart Outdoor Camera

The Yale Smart Outdoor Camera can be placed on surface or be wall mounted with the supplied fittings.

In the Yale Home app, go to the settings menu (accessed by pressing the small gear icon) for each Yale Smart Camera.

Scroll down to installation guides to view the in-app videos and images that show you to mount your cameras.

Alternatively, Click Here to view the video on how to setup your Yale Smart Video Doorbell.

What application should I use with the Yale Smart Outdoor Camera?

Yale Home is the application to use on your mobile phone.

The app is available on Apple App Store or Google Play.

Download the Yale App from the App Store or Google Play depending on your device.

Once you have downloaded the Yale Home app you wil need to click on create an account.

You can also sign in if you already have an account.

Can I use the Yale Smart Outdoor Camera with an Ethernet cable?

No, the cameras only have Wi-Fi connectivity and are only compatible with 2.4GHz networks.

What subscription plans are available to me?

Cloud recording: Video is captured & automatically routed to a secure cloud server, where is it saved for 30 days. 

AI Motion Detection: Advanced AI-based camera analytics enables the cameras to differentiate between the motion of:

People, pets, vehicles and delivery packages in real-time. 

The user can choose to enable or disable notifications when motion is detected from these groups.

Find out more here.

Support for Getting Started

Everyday Use

    How would I play back video event footage?

    All event footage is displayed in your Yale Home app's Activity feed, scroll to the date and time, select the video and play.

    How do I communicate via my Yale Smart Outdoor Camera?

    Select your camera from the Yale Home App favourites or camera list page.

    This will then open the live stream as illustrated below, from here you select the speaker icon to hear or mute audio.

    Select the microphone icon to mute or unmute the microphone.

    How many users can I share access to my Camera with?

    There is no limit to the number of users that you can share access to your camera with.

    Support for Everyday Use


    How do I restart my Yale Smart Outdoor Camera?

    You can do this from within the settings menu in the Yale Home app or you can do this via the camera itself.

    I have forgotten my user / account password to the Yale Home app?

    You can reset your password in the app by choosing the Forgot Password function on the login screen.

    Alternatively via the online account management portal link here.

    My Yale Smart Outdoor Camera keeps disconnecting from my Wi-Fi network?

    Try to move your camera and router closer to each other.

    If you are using a mesh network, please make sure that the camera is connecting to the closest mesh node.

    Support for Troubleshooting


    Does the Yale Smart Outdoor Camera have night vision?

    Yes, night vision is up to a range of 6 metres.

    How would I check the battery level of my camera?

    The battery level is displayed in the setting section of the Yale Home app under device information, this is displayed as a percentage.

    What is the battery charge time?

    It will take approximately 5-6 hours to fully charge the Yale Smart Outdoor Camera with a flat battery (using a 2A charger, with a 1A charger it will take about an hour longer).

    See all FAQ