Support for the integration with Apple HomeKit and Yale
Please find below support for the integration of Apple HomeKit and Yale.
Getting Started FAQ's
Here you can find the answers for the integration with Apple HomeKit and Yale.
How to add the lock to your HomeKit
You can add your lock to your HomeKit Home through the Yale Access App or directly in the Homekit App. This will let you control the lock via HomeKit as well as add it to a HomeKit Scene. To Set Up In Yale Access App
You are prompted to enable HomeKit during the initial lock setup process. If you do not choose to enable HomeKit during setup, you can enable it later through the Yale Access App.
- Select HomeKit in Lock settings -> Platform
- Proceed with adding your lock to the predetermined Home or create a new HomeKit Home
- Select the lock - Yale Linus® Smart Lock
- Once the lock has been detected, remove the faceplate and scan the QR code on the back of the battery cover.
To Set Up in HomeKit App
- Tap “+” in the upper right corner
- Select “Add Accessory”
- Scan the QR code label on the inside of the lock’s battery cover
PLEASE NOTE - If you are finding that the app is unable to detect your lock when setting up HomeKit in the Yale Access App you can perform a HomeKit reset by pressing and holding the red button on the back of the lock for 5 seconds. Retrying the process should get you going.
Troubleshooting FAQ's
Please find Troubleshooting FAQ's for the integration of the Apple HomeKit and Yale,
Troubleshooting Home App and Yale Smart Lock
Yale supports using the Home App in iOS 12 and above.
PLEASE NOTE: HomeKit must be configured in the Yale Home App before setting it up in the Home App. Please sequence setup as follows:- First, set up the smart lock in the Yale Home App
- Second, configure HomeKit in the Yale Home App
- Third, set up the smart lock in Home App
Your Yale Smart Lock needs to be set up from within the Yale Home App. You can set up your Yale Smart Lock in the Home App first, but you also need to download and install the iOS version of the Yale Home App to complete setup and operate your lock.
If you have the latest version of the Yale Home App (11.0.0) and you continue to experience issues with HomeKit, it may help to setup HomeKit again.
General Troubleshooting Steps
Many HomeKit-related issues are resolved by performing the troubleshooting steps listed below:
- Make sure your phone’s OS is on the latest version and that your lock’s firmware is up to date.
- Stand near your Smart Lock and open the Yale Home App on your iPhone. Check that you can lock and unlock your door using the App.
- If HomeKit was set up recently, you may see a prompt that confirms HomeKit access is activated.
- If you were invited to HomeKit and you are having issues, visit the HomeKit Invitation FAQ for help.
- Power-cycle your iPhone by turning it off and then back on again.
- Try operating the lock using the Yale Home App on another iOS device.
Activity Feed is not updating
If the Activity Feed in the Yale Home App does not update but updates do happen in the Home App, it is likely that there is no Wi-Fi bridge in place. When a Wi-Fi bridge is present, the Activity Feed updates following each event provided the bridge is online. If the Activity Feed does not update, it means either: 1) The Wi-Fi bridge is offline, or 2) There is no Wi-Fi bridge. The Activity Feed will update again once an Owner connects to the lock over Bluetooth. PLEASE NOTE: An Apple bridge (i.e.: AppleTV, HomePod, etc.) is NOT a Yale Connect Wi-Fi bridge. If the Activity Feed in the Yale Access App is not updating, it is likely that:
- You do not have a Yale Connect Wi-Fi bridge.
- The majority of your lock events are from HomeKit or they are manual operations.
PLEASE NOTE: An Apple bridge (i.e.: AppleTV, HomePod, etc.) is NOT a Yale Connect Wi-Fi bridge.
Error Code 4097
Error code 4097 is a setup error indicating that the setup process was unsuccessful. You may receive this error if you have a Yale Access module. If you receive this error, try the setup steps again:
- Remove the battery cover and the batteries
- Insert the Smart Module above the battery compartment
- Reinstall the batteries and replace the battery cover
PLEASE NOTE: The batteries must be removed prior to removing and/or inserting the smart module.
The Home App shows “Not Supported” after firmware update
- Restart your iPhone.
- Disconnect and reconnect HomeKit in the Yale Home App, then:
- Open the Yale Home App
- Tap the gear icon from the Lock Circle Screen, then choose “Home Settings”
- At the bottom of the Home Settings screen, tap Disconnect
PLEASE NOTE: Other users may need to connect to the lock again before they can use HomeKit
Home App shows "No Response" from my Yale Smart Lock
Check that all 4 of the device’s batteries are properly seated with the positive (+) ends facing up. Ensure that either: 1) The phone is within Bluetooth range of the lock, or 2) Remote access is correctly set up.
For more information about setting up remote access using HomeKit, see Automate and remotely access your HomeKit accessories.
The Home App keeps sending me notifications about my lock
If you do not want to receive notifications from HomeKit, disable notifications in HomeKit settings.
The Apple Watch Home App shows “Not Supported”
Check to see that you can successfully operate your Yale Smart Lock using the Home app on your iPhone. If you are unable to do so, try the troubleshooting steps listed earlier in this article before attempting to resolve Apple Watch connectivity. If the troubleshooting above does not work:
- Restart both your iPhone and Apple Watch.
- Make sure your software is up to date on both devices.
- iPhone operating system (12.0.0 or higher)
- Apple Watch operating system (3.1 or higher)
