Support for the Yale Home App
Please Note - Yale Home App was previously named Yale Access
Getting Started
Everyday Use
How to add a house to your Yale Home app
When setting up a new device, open the Yale Home app, tap “+”, scan the device QR code, and start setup. Once the device is found, choose “Create a New House”, then name it and add a photo if you like.
Can I use Yale Home with Apple Watch?
Yes. Install the Yale Home app on your Apple Watch via the iPhone Watch app, then open it on your watch. Tap the green lock icon to unlock your door, and on compatible locks, tap the red icon to lock.
How to Reset a Forgotten Password for the Yale Home account
You can reset your password through the 'forgotten password' flow on the log-in page of the Yale Home app. Alternatively, use the link below and select forgot password:
How to Delete a Lock from Your Account
If you’re the only owner and no longer need access, you’ll need to factory reset the lock. Stay within Bluetooth range, open the Yale Home app, select the lock, go to Settings > Utilities > Factory Reset, and follow the prompts. This removes the lock and all associated users from your account.
Troubleshooting
Updating Lock Firmware
Firmware updates are released periodically and usually start automatically when the lock owner connects to the lock locally. Updates take around 5–15 minutes, during which you can still use the lock in the app. Keep your phone close to the lock, with Bluetooth enabled and the Yale Home app open, until the update is complete.
How do I Factory Reset my lock?
To factory reset your lock, stay within Bluetooth range, open the Yale Home app, select your lock, go to Settings > Utilities > Factory Reset, and follow the on‑screen steps. This restores the lock to factory settings and removes it from your app.
I need to reset a previously owned device
Previously owned Yale smart locks must be factory reset before setup by a new owner. If the lock wasn’t reset, Yale will need the previous owner’s permission to release it, which can take up to 30 days. If possible, contact the seller directly to reset the device faster. If bought from a retailer, contact them to arrange an exchan
I received a request to factory reset my lock?
This means someone is requesting permission to reset a Yale smart lock that’s still registered to your account. To allow this, select “Yes” in the email. Approving the request gives Yale permission to factory reset the lock, removes your ownership, and revokes access for all existing users. Please note, the request expires after 30 days.
