Everyday Use with Yale Home App

Everyday Use

• How to add a house to your Yale Home app

  When setting up a new device, open the Yale Home app, tap “+”, scan the device QR code, and start setup. Once the device is found, choose “Create a New House”, then name it and add a photo if you like.

• Can I use Yale Home with Apple Watch?

  Yes. Install the Yale Home app on your Apple Watch via the iPhone Watch app, then open it on your watch. Tap the green lock icon to unlock your door, and on compatible locks, tap the red icon to lock.

• How to Reset a Forgotten Password for the Yale Home account

  You can reset your password through the 'forgotten password'  flow on the log-in page of the Yale Home app. Alternatively, use the link below and select forgot password:

  https://account.aaecosystem.com/login

• How to Delete a Lock from Your Account

  If you’re the only owner and no longer need access, you’ll need to factory reset the lock. Stay within Bluetooth range, open the Yale Home app, select the lock, go to Settings > Utilities > Factory Reset, and follow the prompts. This removes the lock and all associated users from your account.

• How to Add / Remove a House to / from Your Keychain

  The Keychain allows you to manage all of your properties or homes in the Yale Home App. If you have multiple properties, you can create keys for all of them in your keychain. Each property added to your keychain will extend the list of keys and you will need to scroll to access them.

  Adding a House

  You can add a new House to your Keychain when you set up a new smart lock at that house. Follow steps below:

  1. Open the Yale Home App
  2. Navigate to the Main Menu in the top left corner
  3. Select Set up a Device
  4. Scan the QR code (this is normally found under the battery cover on the lock). If that is not possible, select Can’t Scan the data the type of device you want to set up
  5. Select START
  6. Select Continue and then Begin Setup by allowing the Yale Home App to scan for the new device
  7. Once the App finds the Lock, you will be given a list of all properties already listed in your Yale Home App as well as an option to Create a New House. Select this option to create a new key in your Keychain.
  8. When prompted, give your house a name and photo and then Continue

  Continue setting up the device by following the in-App instructions. The next time you open your Yale Home App, you should see the new house in the Keychain. You will also be able to add new devices to this House at set up for new devices going forward.

  Removing a House

  If you wish to remove a House from the Keychain in the Yale Home App, you can do so by factory resetting any locks associated with the house. A house disappears when an Owner factory resets all locks associated with the house. Follow instructions for factory reset available at our page for General Info and FAQ.

  If you are a guest, the house is removed from your Keychain when you are no longer a Guest of any of the locks associated with the house. Guests may remove themselves from the house via the App as well.

• How to Set Smart Lock Access Levels

  The Yale Access App offers 2 access levels: Owner and Guest. Guest is the default access level for anyone invited to your Smart Lock, but you can update a person's access level when you invite them to your lock or at any time thereafter.

  PLEASE NOTE: Guests need to create an account and download the Yale Home App.

  Select either iOS or Android (depending on your device) for steps to change Access Levels.

  iOS

  Changing a Guest to an Owner

  1. Open the Yale Home App and within the house where your lock is, select the Guest list Icon from the lower right in the menu
  2. Select the Guest you want to edit
  3. Select Owner to change the Access Level from Guest to Owner
  4. A blue tick will display beside your selection
  5. Select the back arrow to confirm changes

  Your Guest is now an Owner, and will display as an Owner in your Guest List

  You can change a user's access level back to Guest at any time by completing these steps again and selecting Guest from the Access Level options.

  Lock Owners

  Users with Owner Access can:

  • Lock and unlock door via Yale Home App
  • Use Auto-Unlock
  • Invite/remove guests and owners
  • Control all lock settings
  • View activity feed
  • View guest list
  • Operate the lock remotely via Yale Connect Wi-Fi Bridge

  Guests

  Users with Guest Access can:

  • Lock and unlock door via Yale Home app
  • Not use Auto-Unlock
  • Not invite/remove guests and owners
  • Not control all lock settings
  • Not view activity feed
  • Not view guest list 

  PLEASE NOTE: Guests can not  operate the lock remotely

  Android

  Changing a Guest to an Owner

  1. Open the Yale Home App and within the house where your lock is, select the Guest list Icon from the lower right in the menu
  2. Select the Guest you want to edit
  3. Change the Access Level from Guest to Owner
  4. Select the "Save Changes" option at the bottom of the screen to save your changes

  Your Guest is now an Owner, and will display as an Owner in your Guest List

  You can change a user's access level back to Guest at any time by completing these steps again and selecting Guest from the Access Level options.

  Lock Owners

  Users with Owner Access can:

  • Lock and unlock door via Yale Home App
  • Use Auto-Unlock
  • Invite/remove guests and owners
  • Control all lock settings
  • View activity feed
  • View guest list
  • Operate the lock remotely via Yale Connect Wi-Fi Bridge

  Guests

  Users with Guest Access can:

  • Lock and unlock door via Yale Home app
  • Not use Auto-Unlock
  • Not invite/remove guests and owners
  • Not control all lock settings
  • Not view activity feed
  • Not view guest list 

  PLEASE NOTE: Guests can not  operate the lock remotely

• How to add the Yale Home iOS widget

  You can operate and manage multiple Yale Locks through the drop down widget on your iOS device! Widgets allow you to operate your lock or multiple locks instantly from your Home screen. Check that you have version 9.4.1 or higher of the Yale Home App to enable this feature.

  Adding the widget

  Steps to add the Yale widget to your Home Screen (iOS 14)

  1. Swipe right on the home screen to access Widgets.
  2. Select Edit at the bottom of the screen.
  3. Select Customize at the bottom of the screen.
  4. Select the green plus sign beside Yale in Add Widgets.
  5. Select Done in the upper right-hand corner.

  If you have more than one lock, select Customize to adjust the order of the locks. Select Save to save changes.

  Steps to add the Yale widget to your Home Screen (iOS 13 or earlier)

  1. Access the widget screen by swiping to the right on your Home or Lock screen, or pull down the Notification Center, to view your widgets.
  2. Scroll to the bottom of your widget screen.
  3. Select Edit.
  4. Scroll to More Widgets and find Yale.
  5. Select the green plus sign to add the Yale Access widget.
  6. Select Done.

  Displaying multiple locks

  If you have access to multiple Yale Smart Locks you can choose the locks you would like to display on the widget. 

  After adding the widget to your iPhone:

  1. Tap Show More on the widget 
  2. Select Customize
  3. Choose from the available locks to select the ones you would like to display
  4. Select Save to apply changes

  To operate a lock from the Home screen, unlock your iPhone and swipe right to access the Yale widget. The widget displays two circles for each available lock. Tap the green circle to unlock your door and the red one to lock it.

  Visit Apple Support for more information about Widgets.