Support for Conexis®

Everyday Use FAQ's

• Can I pair more than one phone with the same Conexis® Smarr Door Lock?

  • Yes, however, the admin user has control over who has access to the door lock.
  • They can give an unlimited number of people access via sharing a Virtual Keys with them.

• My Conexis® Key Card, Key Tag and Phone Tags (credentials) aren't working

  Before the app has been downloaded, the cards and tags can be 'learnt in' manually into the lock by pressing the R button and offering each Key Card/Tag one by one.

  Once you have learnt in all of your Key Cards/Tags press the R button. This will store the Cards/Tags into the lock.

• What does the British Kitemark mean on my Conexis®?

  The BSI Kitemark brings reassurance to UK homeowners ensuring both the mechanical and electronic security of smart products is of the highest standard.

  The new locking standard adopted by the British Standard Institute (BSI) is known as TS621:2018 and will become the recognised UK standard for smart locking devices.

  To achieve the standard, the  and L2 have undergone rigorous testing, including quality and durability tests as well as physical attack testing.

  It also underwent electronic manipulation and sessments designed to test the electronic security of the lock to ensure it is secure against advanced hacking methods.

• Does my Conexis® Auto Re-Lock?

  No, a mechanical multipoint lock mechanism cannot be locked without lifting the handle when it is in an auto unlocked state.

  The lock will, however, relock after 30 seconds if it is unlocked and the lever handle is never depressed (so the multipoint lock is still in a locked state).

  The purpose of this is that if you accidentally unlock the handle it will secure itself after 30 seconds.

• Why is an alarm on my Conexis® going off?

  • Either the plug has been disconnected or the wires have been pinched during installation.
  • The alarm can be cancelled by holding the 'R' button as the lock is started.
  • Re-check connections and wiring.

• What is a Virtual Key?

  Virtual Keys are a secure, encrypted Bluetooth Key that enables you to unlock your Conexis® L1 Smart Door Lock via your phone.

  Virtual keys can be shared with friends and family*.

  *Yale Conexis® L1 app must be downloaded on all users. If you have the Conexis® L2, all users must have the Yale Home App.

• If I send a Virtual Key to key someone, do they also need to have the app?

  Yes, the reason for this is that when a users installs the app it sets up a secure keyring on their phone.

  This means that when you then send them a virtual key it is stored securely on the phone itself.

• What is a Key Owner?

  • A Key Owner is the admin user that controls the administrative functions of the lock.
  • Including sharing Virtual Keys and the addition of Key Cards, Key Tags and Phone Tags.
  • There will only be one Key Owner per lock, however, the Key Owner can transfer the ownership to another user is desired (via the app).

• What is a Key Owner?

  • 4 x AA Alkaline Batteries.
  • It's not possible to use rechargeable batteries with a Conexis® L1 and Conexis® L2 as rechargeable batteries have a lower voltage.

• Is the Conexis® Smart Door Lock PAS24 compliant?

  Yes the Conexis® Smart Door Lock gas achieved this accreditatopn as part of a full door test.

• Compatability

  • The Conexis® aren't Apple HomeKit compatible.
  • The Conexis® does work with Samsung Smartthings. The integration can be achieved by purchasing a Z Wave Module.