Support for HSA 6400

FAQ's

• How do I add devices on my HSA 6400 Alarm?

  1. Press PR enter your pincode and press tick.
  2. Scroll down to devices and press tick.
  3. Press tick on add device.
  4. The screen will prompt you to press the button on the device you want to add – please go and press the button, then it will be registered on the screen.
  5. Now, choose the setting you want it to be on (burglar, home omit or entry) and press tick.
  6. Then it will ask you to name the device (if you don’t want to name the device just press tick if you want to name the device use the number pad to do so).
  7. The screen should say installed ok and then press tick.

• How do I dial in or test the dialler function on my control panel?

  Dial out test:

  1. To test the dial-out feature ensure the control unit is plugged into the landline (This must be a paid for landline connection).
  2. Press PR button or the button with the 3 lines, enter your pin code, press tick.
  3. Scroll down to tel settings and press tick.
  4. Scroll down to test report press tick.
  5. Tick on the number you want a test call to go to (One of up to 3 you have added).
  6. You can cancel this by pressing the backspace button.

  Dial in test:

  • Call the landline number
  • Hang up on the first ring
  • Wait 5/10 seconds
  • Call back
  • The control unit will answer
  • Enter your pin code within 3 seconds
  • You will hear a long beep
  • Now you can do the following functions:
    1. Press 2 to arm
    2. Press 3 to disarm
    3. Press 5 to check if armed /Part armed or disarmed (Long single beep for armed, 3 beeps for part armed, 2 beeps for disarmed)
    4. Press 7 turn the siren on
    5. Press 8 turn the siren off
    6. Press 9 to disconnect the call

• How do I install my HSA 6400 Alarm Kit?

  How to Install Yale's HSA App-Enabled Alarm - YouTube

• How do I navigate through the control panel?

  Please make sure the flashing circle on the left of the screen is next to the option you require before pressing tick.

  The up and down arrows on the right of the screen are to navigate you through the menu options.

• How do I turn off the confirmation/entry sound beeps from the siren?

  1. Press PR. Enter your Pin Code and press tick.
  2. Scroll down to devices and press tick.
  3. Scroll down to programme siren and press tick.
  4. Scroll down to “confirm off” and press tick.
  5. Then you’ll hear a beep on the siren and a beep on the panel – this means you won’t get any noises from the siren when you arm and disarm it! Scroll down to “entry sound off” and presstick – once selected the siren won’t echo the entry beeps

• How do I perform a factory reset on the HSA6400?

  1. Push the panel up from the bottom and lift it off the mounting plate.
  2. Then unplug the mains power.
  3. On the back of the panel remove the grey rubber cover, then turn the on/off switch to off using a pointed instrument.
  4. Hold the arrow up key on the panel whilst re-inserting the mains power, then you’ll hear a long beep at which point release the arrow up key.
  5. Then press tick and then the circle arrow. The screen should then say “set user code” if this does appear please repeat this process.

• How do I add devices on my HSA 6400 Alarm?

  1. Press PR enter your pincode and press tick.
  2. Scroll down to devices and press tick.
  3. Press tick on add device
  4. The screen will prompt you to press the button on the device you want to add – please go and press the button, then it will be registered on the screen.
  5. Now, choose the setting you want it to be on (burglar, home omit or entry) and press tick.
  6. Then it will ask you to name the device (if you don’t want to name the device just press tick if you want to name the device use the number pad to do so).
  7. Then it will ask you to name the device (if you don’t want to name the device just press tick if you want to name the device use the number pad to do so).

• Why is the LED flashing on my Key Pad when any key is pressed?

  This is because the batteries are low. Please see instructions on how to change the batteries. 

  Enter PR pincode and tick, press circle arrow twice and it goes back to alarm off. You can now change batteries.

• There are no lights on my Door Contact / Keypad after I have changed the batteries

  Go into your programme menu (blue menu button, then enter your pin code followed by the tick key), to prevent an alarm activation. Then continue to change the batteries.

• How do I perform a soft reset on my control panel

  1. Push the panel up from the bottom and lift it off the mounting plate.
  2. Then unplug the mains power.
  3. On the back of the panel remove the grey rubber cover, then turn the on/off switch to off using a pointed instrument.

  4. Plug the mains power back in and put it back onto the mounting plate and pull it down to clip it into position.

     

• How do I remove devices on my HSA 6400 Alarm?

  1. To remove a device: Press PR enter your pincode and press tick.
  2. Scroll down to devices and press tick.
  3. Scroll down to remove device and press tick.

  4. Find the device you want to remove and press tick.

     Then it will ask you to confirm the device that you want to remove, press tick.

• How do I remove devices on my HSA 6400 Alarm?

  1. Press PR, enter pincode and press tick.
  2. Scroll down to devices and press tick.
  3. Scroll down to Program Siren and press tick.

  4. Scroll down to Siren Tamper Off and press tick.

     Change batteries on the siren. Then press the learn button a few times to dissipate the power, then leave for 5 minutes and turn the siren back on.

     Once batteries on the siren are changed, go back to the control panel. Press PR, enter pincode and press tick.

     Scroll down to devices and press tick.

     Scroll down to Program Siren and press tick.

     Scroll down to Siren Tamper On and press tick to turn the siren tamper back on.

     Press the back / refresh button 3 times

• How long will the siren sound for when triggered?

  As a default it is 3 minutes, you can amend this in the advanced setting in your programme menu.

• The display keeps reverting back to time & date, when I have armed the system

  This is a security feature of the system.

• Can I ‘part arm’ my system, using the HOME button on the keypad?

  Yes, this feature is available with this system.

• Can I extend my entry and exit time on my HSA 6400 Alarm Kit?

  Yes, this is done in the advanced settings menu on the control unit.