Support for the Yale Keyless 

Getting Started FAQ's

• How do I install my Yale Keyless Connected Smart Door Lock?

  Watch our video here to find guidance on how to install your Keyless Connected Smart Door Lock.

• How do I open my lock?

  Please check whether you are using the correct manual for your Keyless.

  There are two versions a Keyless Connected and non-connected. Both of which function in slightly different ways.

   Therefore, using the incorrect manual for the model of keyless will cause processes not to function correctly.

  If using the Keyless Connected lock you can either:

  • Use the primary code:

  Activate the Keypad with the palm of your hand. Enter your master code/pin code followed by the * button. Turn the thumbturn clockwise 90 degrees to open the door.

  • Use the Key Card/Tag:

  Present a valid Key Card or Tag to the lock. Turn the thumbturn clockwise 90 degrees to open the door.

  • Use the Remote fob:

  Press any button on a registered Remote Fob. Turn the thumbturn clockwise 90 degrees to open the door.

• How do I add a master code?

  The master code is the main password to the lock. As well as allowing entry through the door, it's also used to configure the lock including adding and removing users.

  Step 1 

  • Enter a 6-digit master code,

  Step 2

  • Press button to complete. You will hear three tones ascneding beep followed by your new code illuminating.

• How do I change the master code?

  Step 1

  • Activate the keypad with the palm of your hand. The keypad will illuminate followed by a two tone beep.

  Step 2

  • Enter the master code followed by # key.

  Step 3

  • Select the [1] button followed by the # key. There will be a two tone beep after each button is pressed.

  Step 4

  • Enter a new master key.

  Step 5

  • Press # to complete. There will be a three tone ascending beep followed by your new code being illuminated.

• How do I factory reset

  Step 1

  • Remove the inside cover

  Step 2

  • Remove a battery from inside the lock, then remove the module.

  Step 3

  • Press and hold the [R] button. Continue holding the button and insert the battery.

  Step 4

  • The lock will beep twelve times followed by a three tone ascending beep.

  Step 5

  • Wait for 10 seconds, a two tone sound will be heard.

• How to I register a remote Key Fob which comes with a module?

  1. Wake up keypad with the palm of your hand
  2. Insert your master code and press the hash button
  3. Press 3, then #
  4. Press 1, then #
  5. Select a slot for your key fob between 1-5 and then press #
  6. Press both unlock buttons on your fob
  7. Press # to complete the setup

• Can any of the Yale Nightlatches work with the Keyless lock?

  The majority of nightlatches will be fully compatible. The only nightlatches that are not compatible are those which have a 40mm backset (the distance from the edge of the door to the centre of the cylinder) and roller bolts.

• Are the modules interchangeable?

  Yes, as long as you have the Keyless ‘connected’ model of the lock. In order to find out if you have the Connected version of the Keyless, please check if it has a card symbol on the keypad show in the image below.  

• What module do I need for my Keyless connected?

  The Yale Keyless Connected Smart Lock can have Z-Wave® 2 and Yale modules added to allow easy integration to smart home systems.
  Z-Wave Module 2: Allows the Keyless Connected to be integrated into third-party automation systems including Samsung SmartThings
  Yale Module 2: The Keyless Connected lock can be connected to your Yale Smart Alarm, giving you notifications on the usage of the lock and alarm system.

  • Step 1
    Yale Module 2
  • Step 2
    The Z-Wave Module 2

Everyday Use FAQ's

Troubleshooting FAQ's

• My lock will not open, however it has been working fine since installation

  Please use a correct credential on the lock and you should see the following happen:
  

  • The Lock will scroll and play a fanfare (if the screen shows a flashing cross and plays a beeping noise this indicates the credential is wrong)
  • You should hear a faint noise of the motor engaging

  If this is the case it is likely that the nightlatch requires a handing plate. This is because certain nightlatches can only be turned one way by the key. There is a handing plate which is included with the Keyless Connected for these nightlatches. If you turn it the incorrect way the nightlatch gets double locked and can only be unlocked when you are on the inside. If possible please gain entry through a different means and then immediately fit the handing plate.

• My Keyless Connected will not lock after entering and shutting the door

  This could be due to a couple of reasons below:
  

  • If it has always done this since installation, it could be that when the tailbar was cut it is too long and is getting caught on the inside of the nightlatch (especially if there is also friction when the thumbturn is turned). Please check that the tailbar length matches the specified length on the nightlatch manual.
  • Please also check that the relock has not been turned off in the settings. To do this please refer to how to auto relock on/off question.

• I am trying to change my pin on my Keyless Connected Smart Door Lock, however the PIN is not being retained.

  Please check whether you are using the correct manual for your keyless, there are two versions a keyless connected and non-connected, both of which function in slightly different ways. Therefore, using the incorrect manual for the model of keyless will cause processes not to function correctly.

• What batteries does my lock use and how long will they last?

  The product uses four alkaline AA batteries. The batteries will last for approximately 1 year, based on the lock being used 10 times a day. If linked with a home automation system, it can cause the batteries to deplete quicker.

• The batteries in my Keyless Smart Door Lock are completely flat, how do I open my door?

  To change the batteries on your Keyless Connected Smart Door lock, you will need to connect a 9-volt battery to the emergency power supply.

  Step 1

  • Please insert a 9v battery into the emergency battery terminal, located at the bottom of the device.

  Step 2

  • Now enter your master code and press the star button. You will now be able to open your door.