Support for Yale Police Approved Safes

Please find below support for the Yale Secured By Design Approved Safes.

Getting Started

Here you can find the answers how to Getting Started with Yale Police Approved Safes.

Can I wall or floor-mount this safe?
You can either wall or floor-mount this safe, and four bolts are provided for your use. View manual.
How do I set the PIN code on my Certified Safe?
To set the code successfully, press the ‘ENTER’ key and ‘3’ simultaneously. It is easiest to first press and hold down the ‘ENTER’ button then press ‘3’ with your other hand.
The ’SET CODE’ message will appear on the LCD screen, and you can go ahead and set the code in the normal manner.

Here you can find the answers about Everyday Use with Yale Police Approved Safes.

Where can I find my key number?
This is a long serial number, which can be found underneath the ledge of the keypad on a white label. The format of the code is ‘POXXX…’ and there may additionally be a ‘JK’ code.

Here you can find the answers for Troubleshooting with the Yale Police Approved Safes.

I cannot lock my safe
Please remember that if you have opened the safe with the key, you also have to lock it with the key, from then on using the code as usual. If the safe has been opened by the electronic (code) method, that to lock the safe door, you need to press the ‘ENTER’ and ‘key’ to electronically secure the safe.
I have forgotten my PIN code
If you have forgotten your code, use the manual override key to open the safe and re-set the code, by pressing the ‘enter’ and ‘key’ buttons on the safe.
The safe is not accepting my new code, what can I do?
Please make sure you are completing the set code procedure until it displays ‘good’, remembering that if you have opened the safe with the key you also have to lock it with the key, from then on using the code as usual.
I can’t set my code; I simply get the ‘ERROR’ message on the screen. Why is this?
To set the code successfully, press the ‘ENTER’ key and ‘3’ simultaneously. It is easiest to first press and hold down the ‘ENTER’ button then press ‘3’ with your other hand. The ’SET CODE’ message will appear on the LCD screen, and you can go ahead and set the code in the normal manner.
How do I set the PIN code?
Open the safe with the key, then press ‘Tick’ whilst keeping this pressed, press ‘3’. Enter your code, then repeat the process again. A ‘GOOD’ message will appear on screen.

Here you can find the frequently asked questions for the Yale Police Approved Safes.

Where can I find my key number?
This is a long serial number, which can be found underneath the ledge of the keypad on a white label. The format of the code is ‘POXXX…’ and there may additionally be a ‘JK’ code.
I have forgotten my PIN code
If you have forgotten your code, use the manual override key to open the safe and re-set the code, by pressing the ‘enter’ and ‘key’ buttons on the safe.
How do I turn the sound on/off?
You need to press and hold ‘ENTER’ whilst simultaneously pressing ‘2’ to change this setting.
The safe is not accepting my new code, what can I do?
Please make sure you are completing the set code procedure until it displays ‘good’, remembering that if you have opened the safe with the key you also have to lock it with the key, from then on using the code as usual.
Can I wall or floor-mount this safe?
You can either wall or floor-mount this safe, and four bolts are provided for your use. View manual.