Here are the answers to frequently asked questions about Yale Fingerprint Motorised Safes. If you do not find the answers you are looking for, you can also try our troubleshooting help.
Five most common questions about Yale Fingerprint Motorised Safes
How do I turn the sound on/off?
You need to press and hold ‘Tick’ whilst simultaneously pressing ‘2’ to change this setting.
To Product Support
The safe is not accepting my new code, what can I do?
Make sure you keep setting the code until it says 'good'. If you opened the safe with the key, you must also lock it with the key and then use the code as usual.
To Product Support
What if I have forgotten the Mastercode?
The safe will need to be re-set to factory settings. Open the safe with the key, remove the fixings on the back cover. Press the button until you hear a long beep, the display will show ‘good’. You will now need to set your pincode and mastercode (the factory pre-set mastercode is 0-0-0-0).
To Product Support
I cannot lock my safe.
Please remember that if you have opened the safe with the key, you also have to lock it with the key, from then on using the code as usual. If the safe has been opened by the electronic (code) method, to lock the safe door, you need to press the ‘Tick’ and ‘key’ to electronically secure the safe.
To Product Support
What happens if I lock my keys in the safe or lose my keys?
Please contact your local support team for further information.
To Product Support
FAQ
Where can I find my key number?
This is a long serial number, which can be found underneath the ledge of the keypad on a white label. The format of the code is ‘POXXX…’ and there may additionally be a ‘JK’ code.
What happens if I lock my keys in the safe or lose my keys?
Please contact your local support team for further information.
I have forgotten my PIN code
If you have forgotten your code, use the manual override key to open the safe and re-set the code, by pressing the ‘Tick’ key and ‘3’ simultaneously. Follow the ‘Set your code’ instructions to re-set your user code.
How do I turn the sound on/off?
You need to press and hold ‘Tick’ whilst simultaneously pressing ‘2’ to change this setting.
I can’t set my code; I simply get the ‘ERROR’ message on the screen. Why is this?
To set the code successfully, press the ‘Tick’ key and ‘3’ simultaneously. It is easiest to first press and hold down the ‘Tick’ button then press ‘3’ with your other hand. The ’SET CODE’ message will appear on the LCD screen, and you can go ahead and set the code in the normal manner.
I cannot lock my safe.
Please remember that if you have opened the safe with the key, you also have to lock it with the key, from then on using the code as usual. If the safe has been opened by the electronic (code) method, that to lock the safe door, you need to press the ‘Tick’ and ‘key’ to electronically secure the safe.
The safe is not accepting my new code, what can I do?
Please make sure you are completing the set code procedure until it displays ‘good’, remembering that if you have opened the safe with the key you also have to lock it with the key, from then on using the code as usual.
Can I wall or floor-mount this safe?
You can either wall or floor-mount this safe, and four bolts are provided for your use. Click here to view manual.
What if I have forgotten the Mastercode?
The safe will need to be re-set to factory settings. Open the safe with the key, remove the fixings on the back cover. Press the button until you hear a long beep, the display will show ‘good’. You will now need to set your pincode and mastercode (the factory pre-set mastercode is 0-0-0-0).
