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Support for SR Smart Home Alarm

In our download center you can download manuals and other important documents that concern our products.

Getting Started

    How do I install my Yale Smart Home Alarm?

    Please click on the image to see a video explaining step by step how to install a Smart Home Alarm.

    What height should I set for my PIRs for optimal performance?

    The best height is between 1.8 m and 2.1 m above the ground in the corner of the room.

    Can I mount the Smart Hub on the wall or on a flat surface?

    Der Smart Hub kann freistehend, vertikal oder horizontal auf einer ebenen Oberfläche mit Zugang zu einer Steckdose und einem Breitband-Internetrouter aufgestellt werden. Oder, es ist auch für die Wandmontage geeignet – eine Anleitung findest du im Handbuch. 

    Which Yale app do I need to download?

    Make sure you're connected to the internet and download the Yale Smart Living Home app on your iPhone or from the Google Play Store if you're using Android.

    Support for Getting Started

Everyday Use

    How do I add an accessory to my Smart Home range system?

    Accessories can be added to the Smart Home Range System via the app.

    How will I be notified when the alarm has been triggered?

    Du kannst wählen, wie du benachrichtigt werden möchtest. Zu den Optionen gehören E-Mail-Benachrichtigungen oder Textbenachrichtigungen sowie Push-Benachrichtigungen über die App. Um deine Benachrichtigungseinstellungen zu verwalten, klicke im Menü der Yale Home App auf „Einstellungen“ > "Benutzer">"Benachrichtigungseinstellungen".

    Where can I find the Smart Watch app?

    You can find the Apple Watch app here.

    You can find the Android Wear app here.

    How can I change the keyboard PIN?

    In our Download Center you can download important files and documents for Yale's products – such as manuals and various types of certificates

    Support for Everyday Use


    I can't register my Smart Home Alarm Range System in the app?

    Once turned on, you have 3 hours to connect the hub to the internet and register the app.

    I didn't set up my app within the one-hour setup window. What to do?

    Unplug the power from the hub and turn off the battery support. Wait 10 minutes and restart.

    My keypad will activate the system but not disable it?

    This is because the keypad has not been initialized. Please remove the keyboard from the system in the Device Settings menu and initialize the keyboard as follows:

    1. Press the panic button A and then 0000

    2. The LED on the keypad flashes continuously

    3. Press the panic button A and then 7

    4. Press Disarm twice

    Add the keypad in the device settings menu back to the system in normal learning mode

    Why does my alarm go off as soon as I enter my property?

    This is because your settings through the app are set by default to do this. To change this, please have a look at the pictures below.

    Troubleshooting support


    How often do I have to change the batteries in my alarm system?

    Die Batterien sollten 18–24 Monate halten. Um die Batterien in deinem Zubehör zu wechseln, gehe zur App, wähle das Gerät aus, das neue Batterien benötigt, und befolge die Anweisungen zum Batteriewechsel.

    I have a shed/garage, can I use a detector at this location?

    Ja, vorausgesetzt, sie befindet sich innerhalb von 30 m vom Smart Hub. Wir empfehlen die Verwendung des PIR-Detektors, um den Bereich zu schützen.

    What happens if the Internet goes down?

    Der Alarm bleibt in dem Zustand, in dem er sich vor dem Ausfall des Internets befunden hat.

    How many accessories can I add to my Smart Home Range System?

    Du kannst insgesamt 20 Geräte hinzufügen. Es können jedoch maximal 6 Steuer- oder Anzeigegeräte verwendet werden, z. B. eine beliebige Kombination aus PIR-Kamera, PIR-Videokamera oder Netzschalter.

    See all FAQ