Five common questions about Yale SR Smart Home Alarm
FAQ
What do the LED lights mean on my Smart Hub?
Top LED Green = Linked to the Server/Internet
Top LED not lit = No link to the Server/Internet
Middle LED Orange = System Fault. Further details can be found in the app
Middle LED not lit = System OK
Bottom LED solid red = System Armed
Bottom LED flashing red = System part Armed
Bottom LED not lit up = System Disarmed
For what period of time is the Yale alarm warranty valid?
The warranty is covered by the retailer, normally for 2 years.
Can I add more than one siren to my Smart Alarm?
Yes, you can add 2 sirens via the Smart Living Alarm App.
How many accessories can I add to my Smart Home Range System?
You can add on a total of 20 devices. However a maximum of 6 control or view devices, for example, any combination of the PIR Camera, PIR Video Camera, or the Power Switch.
How loud is the external/ internal siren?
The technical specification is 104 decibels (dBA).
How is the external siren powered?
The siren uses non-rechargeable, D-type alkaline batteries.
How often will I have to change the batteries in my alarm system?
Batteries should last for 18-24 months. To change the batteries in your accessories, go to the App and select the device that needs new batteries, and follow the battery change instructions.I have a shed/garage, will I be able to use a detector in this location?
Yes, providing it is within 30m of the Smart Hub. We recommend using the PIR detector to protect the area.Can I make my alarm system pet-friendly?
Yes, Pet PIRs are available from the Yale Store website and other online retailers.What accessories can I add to my Smart Home Range System?
The following accessories are available:
What happens if the Internet goes down?
The alarm will remain in the state it was before the Internet went down.Can I arm downstairs and leave upstairs unarmed?
Yes, PIR detectors upstairs must be set to “Home Omit” allowing movement upstairs without triggering the alarm.
How will the system notify me of low batteries?
The hub will give an amber warning light, the app will tell you which device has a low battery.Which Pet PIR is compatible with a Smart Home Alarm range?
You can view pet PIRs compatible with the Smart Home alarm range on the Yale Store.Will my pet Dog or Cat trigger my alarm?
Yes, when the alarm is set.Is my Yale alarm insurance approved?
To be Insurance approved the system would need to be a graded alarm and comply with the European standard EN 50131.
All of our alarms are self -monitored and self-install, to ensure no monitoring fees, they are not graded and therefore do not comply with the standard.
Please check with your individual insurance providers if a graded system is required.
How can I part arm my alarm?
You can configure ‘part-arm’ settings in the Yale Alarm App so that specific devices will not set off the alarm when in part-arm mode. You have full control and can change these settings if required at any time without the need to move your accessories.
Please follow the instructions displayed below for instructions on how to part arm a Smart Home Alarm