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FAQ's about Front Door WiFi Camera

Here are the answers to frequently asked questions about Yale Front Door Wi-Fi Camera. If you do not find the answers you are looking for, you can also try our troubleshooting help.

Five common questions about Front Door Wi-Fi Camera


    How do I add the camera to a new Yale account?

    For security reasons, each camera can be linked to only one account. If you want to add the camera to a new Yale View account please delete it from the existing account first. Go to device settings and select “delete camera”.
     

    How many wired cameras can I have on my system in total?

    This depends on what CCTV system you have.

    2 Camera Kits– maximum 4 cameras
    4 Camera Kits– maximum 8 cameras

    Does Yale produce cameras with audio?

    No, although the DVR does supports audio input, to allow the addition of microphones. 

    How do I update device firmware?

    Go to the camera settings, select “Alarm” then enable “Motion Detection”
    Click the gear icon on the top right corner.
    Go to the Device Info page, click the Cloud Upgrade option to check if there is new firmware. If there is, you can update this.

    How do I switch the Camera LED off?

    If you want to disable the camera's green LED while it is working, go to the camera settings and disable the device indicator.

Yale Front Door Wi-Fi Camera FAQ


  • How can I receive motion detection notifications?

    First, you need to click on the motion notification button in the upper left corner of the live view page screen to enable notification.

    If it says “Failed to subscribe” check the following configuration settings:

    1. Enable Yale View to send notifications in your phone settings.
    2. Enable events in your device- Motion detection, etc should be enabled with a valid time schedule
  • How do I switch the Camera LED off?

    If you want to disable the camera's green LED while it is working, go to the camera settings and disable the device indicator.
  • How do I enable automatic spotlight activation?

    Go to the camera settings, select “Alarm” then enable “Motion Detection”.
  • How do I update device firmware?

      1. Go to the camera settings, select “Alarm” then enable “Motion Detection”
      2. Click the gear icon on the top right corner.
      • Go to the Device Info page, click the Cloud Upgrade option to check if there is new firmware. If there is, you can update this.
  • How do I delete my camera from my account?

    There are two methods to delete the camera from your account. Firstly login into your account in the Yale View app:

    Method 1: Go to the preview page, then click the gear icon in the top right corner, go to the device settings page, slide to the bottom then delete the device.

    Method 2: My Device->select corresponding device ->slide to the bottom ->Delete Device

  • How do I add the camera to a new Yale account?

    For security reasons, each camera can be linked to only one account.

    If you want to add the camera to a new Yale View account please delete it from the existing account first.

    Go to device settings and select “delete camera”

  • Can I access my system via a weblink?

    This feature is not available.
  • Can I add IP cameras to my system?

    Yes, on any of the 720 and 1080 DVRs, marked as a hybrid. 
  • How many IP cameras can I add to my system in total?

    Go into the NVR mode on your DVR and check what configuration your system allows.