Here are the answers to frequently asked questions about the Yale Indoor Wi-Fi Camera - Pan and Tilt. If you can't find the answers you're looking for, you can also use our troubleshooting help.
Five most common questions about Yale Indoor Wi-Fi Camera – Pan and Tilt
When an SD Card is inserted does this automatically record?
Yes, however, this is an optional extra and does not come as part of the Home View Camera kit.
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Can I play back images/video?
Yes, you can play through the app, but you will need an SD card, which is optionally inserted into the camera and is not included in the Home View Camera Kit.
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Do these cameras have two-way audio?
Yes they do, you can listen or talk back with the built-in microphone and speaker.
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Will my cameras work at night?
Yes, all Yale cameras have infrared night vision.
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Can more than one user login to the same camera?
Yes, anyone can log in using the same username/password as the main user.
To Product Support
Indoor Wi-Fi Camera – Pan and Tilt FAQ
When an SD Card is inserted does this automatically record?
Yes, however, this is an optional extra and does not come as part of the Home View Camera kit.
Can I link to more than one Dropbox account?
No, the software will only allow you to upload images to a single account. However, you can then share the folder with other Dropbox users.
Can I play back images/video?
Yes, you can play back through the app but need to have an SD card inserted in the camera which is an optional extra and does not come as part of the Home View Camera kit.
Do these cameras have two-way audio?
Yes they do, you can listen or talk back with the built-in microphone and speaker.
Will my cameras work at night?
Yes, all Yale cameras have infrared night vision.
Can I view the camera footage from a PC?
Unfortunately, this option is not available.
Does my camera need to be fixed in place?
Yale’s Home View Cameras can either be fixed in place or freestanding.
What do the network lights indicate?
Constant Light – Wired connection
Flashing every 0.2 seconds – Wireless Connection (default)
Flashing every 0.4 seconds – WPS is connecting
Slow flash every 1.0 second – Wi-Fi connected
Can more than one user login to the same camera?
Yes, anyone can log in using the same username/password as the main user.
