FAQ about the Yale Indoor Wi-Fi Camera – Pan and Tilt
Find Yale Indoor Wi-Fi Camera – Pan and Tilt frequently asked questions here.
Getting Started FAQs
How do I set up my username/password?
You create an account through the Yale Smart Living ‘Home View’ App.What app do I need to use for my Home View Camera?
The Yale Smart Living Home View App. This is available through the App Store for iOS or Play store for Android.
Does Pan, Tilt & Zoom Camera need to be connected to Wi-Fi?
No, the camera can also connect using a standard Ethernet cable.
Everyday Use FAQs
How do I capture images/video on Pan, Tilt and Zoom?
You can save and share images or videos via Dropbox. You can also take photos and video clips when viewing the live feed in the App.If you want to save images/video locally on the camera, you will need to have an SD card inserted in the camera. This is an optional extra and does not come as part of the Home View Camera kit.How do I fix my camera in place?
Please use the bracket supplied with the kit.
How do I reset my camera back to factory settings?
Complete the reset form on the app.
How do I perform a hard reset?
Delete the camera from your account and then hold the reset button on the bottom of the camera for 10 seconds.
Troubleshooting FAQs
I can’t get a 4G/3G connection. My camera only connects via my own Wi-Fi
Please go onto the app, on the home page before accessing the camera, click on ‘About’, then ‘General’ and ensure the option ‘only stream connected to Wi-Fi’ is off.Dropbox settings option is greyed out/not working
To use the Dropbox feature you must insert a MicroSD card in the camera.
I have forgotten my user account / password - Pan, Tilt & Zoom
You can reset your password by entering your email address on the Forgot Password form.
I have connected via Ethernet cable but cannot get Wi-Fi to work?
Please ensure that your local network credentials have been entered in the network option of the settings menu in the app.
I can’t connect wirelessly to my router
- Please use the wired connection initially, and fill in all network options in the settings menu on the app.
- View live footage for approximately 1 minute and then remove the cable. This will then automatically change to wireless.
I’m getting motion detection alerts, but have no recorded footage of the event
- The alerts are there to prompt you to view via the app for live footage.
- However, you will not get recorded events until an SD card has been inserted.
- This will then record 1 minute of footage once motion is detected.
I’m having trouble syncing the time with my phone app
Please make sure you have updated the app to the latest version.
I cannot connect to the app, Pan, Tilt and Zoom
- Please ensure that your router is connected to a 2.4ghz Wi-Fi network and not 5ghz.
- Press the WPS button on your router and then the one on your camera.
- Wait a short while and then try to reconnect.