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Troubleshooting Yale Indoor Wi-Fi Camera – Pan and Tilt

Find Yale Indoor Wi-Fi Camera – Pan and Tilt troubleshooting answers here.

Five most common questions about Troubleshooting Indoor Wi-Fi Camera – Pan and Tilt

    I cannot connect to the app, Pan, Tilt and Zoom

    Please ensure that your router is connected to a 2.4ghz Wi-Fi network and not 5ghz. Press the WPS button on your router and then the one on your camera. Wait a short while and then try to reconnect.

    To Product Support

    I’m having trouble syncing the time with my phone app

    Please make sure you have updated the app to the latest version.

    To Product Support

    I’m getting motion detection alerts, but have no recorded footage of the event

    The alerts are there to prompt you to view via the app for live footage. However, you will not get recorded events until an SD card has been inserted. This will then record 1 minute of footage once motion is detected.

    To Product Support

    I can’t connect wirelessly to my router

    Please use the wired connection first and fill out all network options in the app settings menu. Watch the live footage for about 1 minute, then unplug the cable. This is then automatically switched to wireless.
     

    To Product Support

    I have forgotten my user account / password - Pan, Tilt and Zoom

    You can reset your password by entering your email address on the Forgot Password form.

    To Product Support

FAQ

  • I can’t get a 4G/3G connection. My camera only connects via my own Wi-Fi

    Please go onto the app, on the home page before accessing the camera, click on ‘About’, then ‘General’ and ensure the option ‘only stream connected to Wi-Fi’ is off.

  • Dropbox settings option is greyed out/not working

    To use the Dropbox feature you must insert a MicroSD card in the camera.

  • I have forgotten my user account / password - Pan, Tilt & Zoom

    You can reset your password by entering your email address on the Forgot Password form.

  • I have connected via Ethernet cable but cannot get Wi-Fi to work?

    Please ensure that your local network credentials have been entered in the network option of the settings menu in the app.

  • I can’t connect wirelessly to my router

    Please use the wired connection initially, and fill in all network options in the settings menu on the app. View live footage for approximately 1 minute and then remove the cable. This will then automatically change to wireless.

  • I’m getting motion detection alerts, but have no recorded footage of the event

    The alerts are there to prompt you to view via the app for live footage. However, you will not get recorded events until an SD card has been inserted. This will then record 1 minute of footage once motion is detected.

  • I’m having trouble syncing the time with my phone app

    Please make sure you have updated the app to the latest version.

  • I cannot connect to the app, Pan, Tilt and Zoom

    Please ensure that your router is connected to a 2.4ghz Wi-Fi network and not 5ghz. Press the WPS button on your router and then the one on your camera. Wait a short while and then try to reconnect.