Support for Smart Motion CCTV

Here you can find the answers for getting started with the Yale Smart Motion CCTV kits.

Getting Started FAQ's

Here you can find the answers how to Getting Started with the Yale Smart Motion CCTV.

How do I install my CCTV?
This question has its own page. Click here to read full answer.
What app do I need to use my Smart Motion CCTV?
The Yale View App. This is available through the App Store for iOS or Play Store for Android.
How many cameras can I use with my XVR?
4 x Channel VXR's will take 4 x wired cameras.
8 x Channel VXR's will take 8 x wired cameras.
I skipped the QR code to download the app in set-up. Can I go back to this stage?
Yes you can. Go to 'Network' menu option in the Main Menu. Select the 'P2P' option.
The QR cod wikll then be displayed, scan with your Yale View App.
Can I play back images/video?
Yes you can play back through the Yale View App.
Does the Yale Smart Motion CCTV have two-way audio?
Yes it does. You can listen or talk back with the built-in microphone and speaker.
Will my cameras work at night?
Yes, Smart Motion CCTV has 30m nightvision/10m colour nightvision.
Can I add more users to the same camera?
Yes. Additional users can be set up via the app.

Please find Everyday Use FAQ's for the Yale Yale Smart Motion CCTV.

How do I connect my CCTV system to my TV?
Via either HDMI or VGA ports on the back of the XVR.
Can I add Wi-Fi cameras to my Smart Motion CCTVC XVR?
Yes you can add 1 x Wi-Fi camera onto a 4 x Channel XVR and 2 x Wi-Fi cameras onto 8 x Channel XVR (if all other ports are used with wired cameras).
To add, go to the 'Main Menu', select 'Camera', connect your camera ethernet cable to the router , then click 'IP Search'.
How do I reset my camera back to factory settings?
Comp0lete the reset form on the app.
How do I record?
From the 'Main Menu', select 'Storage', then select 'Schedule', then record tab. 'Regular' is for continuous recording. 'MD' is for Motion Detection to only record when motion is sensed.
Can I view my camera feeds on my phone?
Yes, providing the XVR is connected to your home broadband. You can view the footage via the Yale View App when you are on Wi-Fi or 4G/5G.

Please find Troubleshooting FAQ's for the Yale Smart Motion CCTV.

I cannot connect to the app
Please ensure your router is connected to a 2.4GHZ Wi-Fi network and not 5GHZ. Press the WPS button on your router and then one on your camera.
Wait a short while and then try to reconnect.
How do I reset my device password?
During set-up, the user can choose a password, a pattern and a security question. We strongly advise doing all three.
Learn more here.
Does the XVR have build in Wi-Fi?
No, you have to connect directly to the router using an ethernet cable.
You can use Wi-Fi extenders with an embedded Ethernet port to get an access point closer to your XVR.