FREE delivery on ALL orders to GB & NI. Fast delivery within 1-2 days . *T&Cs apply

Support for Smart WiFi Gen 2

In our download center you can download manuals and other important documents that concern our products.

Getting Started

How do I connect my CCTV system to my TV?

Via one of the HDMI/VGA ports on the back of the DVR.

How do I set the date and time on Smart WiFi and Smart Wired?

Go to the main menu, left-click System, then click the Date and Time tab.

How far can I have my WiFi cameras from my router?

This distance varies by home, broadband Wi-Fi signal range, and router. We recommend testing the connection during installation before attaching the camera. If the signal is poor or keeps dropping, you can resolve the issue by moving your camera to another location, upgrading your broadband connection and/or router, or using a WIFI signal booster.

Can I setup e-mail alerts for the Smart WiFi and Smart Wired?

Go to the main menu, select network, and then the email tab.

Tick enable box, set the receiver mail and the subject.

Test the email notification by clicking on the Test button, Save settings.

Check your email inbox to make sure you received the test email.

Support for Getting Started

Everyday Use

    Can I add IP cameras to my Smart WiFi or Smart Wired system?

    Yes, go into the main menu, select camera, connect your camera ethernet cable to the router then click on IP search, then follow the on-screen instructions.

    I want to customise my CCTV set-up

    For instructions on how to customize a CCTV set-up, please view the manual. To download the full CCTV manual please click the link below.

    How do I record? Smart WiFi and Smart Wired

    From the main menu, select ‘storage’, then select ‘schedule’, then the record tab. ‘Regular’ is for continuous recording, ‘MD’ is for motion detection to record for only certain times of the day.

    Can I view my camera feeds on my phone?

    Yes, providing your DVR is connected to your home broadband you can view footage via the Yale CCTV App for Android, or iOS when connected to WiFi or 3G/4G.

    Support for Everyday Use


    Some of the App functions do not seem to be working

    Our app is constantly being improved, and we welcome feedback from users so we can constantly improve the features and fix bugs quickly. Please send us a message via this link and we will be happy to help you.

    Why is my DVR not recording footage?

    Go to the storage menu and select "HDD manage" and check the capacity of the hard drive. Also check that your record settings in the schedule menu are correct.

    Can only view live footage with Wi-Fi and not on a 3G/4G network

    Please check if your router is connected to the Internet. Use a laptop or tablet that's connected to your Wi-Fi network, then try connecting to a website to make sure your internet connection is working properly. Please also check if your DVR is online, go to "Network" in the main menu setting and then select the P2P menu option from the right menu. Make sure that the status in Online and the "Enable" check box are selected.

    I’m getting a white cloudy image mist across the camera image, what is this?

    At night, the lighting around the camera can cause this, such as emergency lights or street lights. Try hanging and/or moving your camera. Then test again.

    Support for Troubleshooting


    Are the cameras wireless?

    Yale WIFI cameras do not require a wire to connect them to the DVR, these cameras do however need to be plugged into a power source (these are not battery powered). Only for the first setup, you need to connect the cameras to the router using the ethernet cable. 

    You can read the full answer below in the compiled list of FAQ.

    Does the DVR have built-in WiFi?

    No, you have to connect this directly to the router using an Ethernet cable. However, you can use wifi extenders with an embedded Ethernet port to get an access point closer to your DVR.

    How many IP cameras can I add to my Smart WiFi system in total?

    The system is designed to support up to 2 Wi-Fi cameras.

    Can I link my Yale alarm and Yale CCTV kit together?

    The Yale View App can be linked to the Yale Home App for quick access to your camera feed when an alarm event happens. When you download and create an account on Yale View App, a link button will be automatically be created in your Yale Home App.

    See all FAQ