Support for Smart Wired Gen 2
Here you can find all the FAQ's for support with your Smart Wired Gen 2 CCTV Kit.
Getting Started FAQ's
Here you can find the answers for Getting Started with your Yale Smart Wired Gen 2 CCTV Kit.
How do I connect my CCTV system to my TV?
Via either the HDMI/VGA Ports on the back of the DVR.
Can I setup e-mail alerts for the Smart WiFi and Smart Wired?
Yes, you can get email alerts.
- Go to the main menu, select network, and then the email tab.
- Tick enable box, set the receiver mail and the subject.
- Test the email notification by clicking on the Test button, Save settings.
- Check your email inbox to make sure you received the test email.
I skipped the QR code to download the app in set-up, can I go back to it?
Yes, Go to “Network” menu option in the main menu setting then select the P2P menu option. The QR Code will be displayed, scan SN Device QR code with your View App.
How do I set the date and time on Smart WiFi and Smart Wired?
Go to the main menu, left click on ‘System’, then click on the date and time tab.
Which App do I need to use for my Smart WiFi and Wired System?
Smart Living ‘Yale View’.
How far can I have my WiFi cameras from my router?
This distance will vary depending on your house, broadband WIFI signal reach and router. We, therefore, recommend testing the connection during installation before fixing the camera in place. If the signal is poor or keeps dropping out, you can resolve this by relocating your camera, upgrading your broadband and/or router, or using a WIFI signal booster.
Everyday Use FAQ's
Here you can find the answers about Everyday Use with Yale Smart Wired Gen 2 CCTV Kit.
Can I add IP cameras to my Smart WiFi or Smart Wired system?
Yes, go into the main menu, select camera, connect your camera ethernet cable to the router then click on IP search, then follow the on-screen instructions.
I want to customise my CCTV set-up
For instructions on how to customize a CCTV set-up, please view the manual. To download the full CCTV manual please click the link CCTV Manual.
How do I record? Smart WiFi and Smart Wired
From the main menu, select ‘storage’, then select ‘schedule’, then the record tab. ‘Regular’ is for continuous recording, ‘MD’ is for motion detection to record for only certain times of the day.
Can I view my camera feeds on my phone?
Can I back up footage? If so, how?
This can be done in the playback option, using a USB memory stick. Files can be copied (see the user manual for more detailed instructions).
I want to change the channel order of my WiFi cameras
WiFi Cameras will always be set on the first digital channels available (by default 4 and 5 for 4 channel DVR or 9 and 10 for 8 channel DVR). To move the channels Go to “Camera” in main menu settings:
- Go to CHANNEL TYPE
- Tick (change) channel to IP If you have wired cameras connected to the first 2 channels then tick IP up to the first one after your wired channels. (In this case No.3)
- Click Apply
- Click OK
The system will then restart.
Troubleshooting FAQ's
Here you can find the answers for Troubleshooting the Yale SR Smart Alarm.
I can’t download the app – Smart WiFi & Wired CCTV
The app is compatible with most phones running Android 4.1 and above, or IOS version 8.0 and above. If you have a compatible phone, make sure you have a stable internet connection and attempt to download it again. If you are trying to use the app on an iPad you need to search for iPhone app on the App Store.
Some of the App functions do not seem to be working
Our App is constantly improving, and we welcome feedback from users so we can constantly improve features and fix any bugs quickly. Please message us using this link, and we will be happy to help.
Why is my DVR not recording footage?
Go into the storage menu and select ‘HDD manage’ and check the capacity of the hard disk. Also, check that your record settings are correct in the schedule menu.
I can’t view live streaming in the app? – Smart WiFi & Wired CCTV
Please make sure you have followed the initial set up wizard to set up the system and connect the app. If you have changed the DVR password you need to delete the camera/system from the app and add it again. To re-add the camera/system to your app after deleting, press + icon on the app main screen, then go on your DVR and select “Network” on main menu setting and then select “P2P” menu option and scan with your app the Device SN QR code, then follow the instruction on the app.
Please check your router is connected to the internet. Using a laptop or tablet connected to your wifi and then try to connect to a web page (example www.google.co.uk) to make sure your internet connection is working properly. Please also check that your DVR is online, go to “Network” in the main menu setting and then select P2P menu option in the right-hand side menu and make sure the status in online and the “enable” box is ticked.
Can only view live footage with Wi-Fi and not on a 3G/4G network
Please check your router is connected to the internet. Using a laptop or tablet connected to your wifi and then try to connect to a web page (example www.google.co.uk) to make sure your internet connection is working properly. Please check also that your DVR is online, go to “Network” in the main menu setting and then select P2P menu option in the right-hand side menu and make sure the status in online and the “enable” box is ticked.
I’m getting a blank screen/I cannot see a menu – Smart WiFi & Wired CCTV
Check the connections from your monitor to DVR have not come loose, and that there is power to the monitor. Please also make sure you are using the HDMI cable provided. If you are using a smart TV this might not allow DVR connection using HDMI, please try with another monitor or use a VGA cable.
My DVR is not recording to the full capacity – Smart WiFi & Wired CCTV
This is because settings have been changed or more cameras have been added.
For example, if your DVR is set to ‘always record’ then this will give you the shortest recorded time period.
If you select an option such as ‘motion detection’, this will give you a longer recording period as less data is being stored.
Check the user manual on how to set motion detection and other recording feature.
I’m getting a white cloudy image mist across the camera image, what is this?
Lighting around the camera at night can cause this, such as security lights or street lamps. Try re-angling and/or relocating your camera. Then re-test.
My password is not working – Smart WiFi & Wired CCTV
Right click with the mouse and select ‘main menu’. Click on ‘forgot unlock pattern’ then go to ‘forgot password’ link.
Can’t connect to a camera or DVR over 4G (Android)
- Open phones Settings app
- Tap on search at the top of the screen
- Search for “APN protocol”
- Set “APN protocol” to “IPv6”
- If the users phone does not support the APN protocol setting it will not appear in the search results.
Smart Wired CCTV allows access to main menu but no images are shown
Make sure the connectors are securely in and do the following:
- Check the power supply to the cameras.
- Check that you are viewing the correct channel.
- Make sure you have followed the initial set up wizard.
- You can reset the DVR in factory mode and restart the process again.
- Go to System in setting menu, select “Default” menu option on the left side menu and then press “Factory Default”
The picture quality on the app does not look as sharp as expected
The app automatically streams to SD instead of HD to reduce data consumption (this is important for 3G/4G users with limited data packages). Press the SD button under the camera streams to switch the stream to HD.
I changed my router and now my wifi camera won't connect anymore
If you've changed your Wi-Fi router, you'll need to update the cameras' Wi-Fi settings.
- You need to reset the cameras by pressing the reset button on the bottom of the cameras for 10 seconds (the LED flashes red when the reset is complete).
After resetting the cameras, you'll need to plug the Ethernet cable into the camera's ports and connect it to the new router.
Please go to the menu item "Camera" in the main menu setting
Delete the cameras in the "Added device" field.
After erasing the device, you'll need to set up the Wi-Fi cameras again (make sure you connected the cameras to the router with the Ethernet cable at that time).
Click the IP Search button.
Select the cameras you find and click Add.
Select "Wi-Fi Camera" from the menu on the left, then select the camera channel and update the Wi-Fi name (SSID) and password.
Save settings.
- For more information on adding a WiFi camera, see the "Adding a WiFi camera" section of the User Guide.
Wi-Fi Camera Stream Decoding Error Message
If you're using the Wi-Fi cameras, it's not possible to start playback from a multi-channel screen. When you try to do this, you'll see a decoding error message. To play back the Wi-Fi camera recording, select a single channel from the menu on the right. Please refer to the user manual for more information.
I can't connect my WiFi cameras to my WiFi system.
- Make sure the Wi-Fi signal strength is good in the location where the camera is installed (check this with your phone).
- Make sure the Wi-Fi cameras are correctly added to the DVR. Go to "Camera" in the settings menu, select "Registration" from the menu on the left and then check the status of your cameras in the "Added device" table.
- If the status icon is red, click Edit and change the password. Make sure you add the correct camera password (usually it's the same password you used to set up the digital recorder).
- Please also check that the Wi-Fi settings are correct. Select "Wi-Fi Camera" from the menu on the left, select the camera channel and then make sure the correct network (SSID) with the correct password (connection password word) is selected. If everything is OK, the status should show "Connected". If you're having a problem adding a Wi-Fi camera, please refer to "How to add a Wi-Fi camera" in the user manual.
The CCTV system allows access to the main menu, but no images are displayed
Make sure the Wi-Fi cameras have been added correctly. Make sure the Wi-Fi cameras have been added correctly.
Go to "Camera" in the settings menu, select "Registration" from the menu on the left and then check the status of your cameras in the "Added device" table.
If the status icon is red, click Edit and change the password. Make sure you add the correct camera password (usually it's the same password you used to set up the digital recorder). Please also check that the Wi-Fi settings are correct.
Select "Wi-Fi Camera" from the menu on the left, select the camera channel and then make sure the correct network (SSID) with the correct password (connection password word) is selected.
If everything is OK, the status should show "Connected".
If you're having a problem adding a Wi-Fi camera, please refer to How to Add a Wi-Fi Camera in the User Guide.
FAQ's
Here are the answers to frequently asked questions about Yale Smart Wi-Fi Gen 2.
Are the cameras wireless?
Yale WIFI cameras do not require a wire to connect them to the DVR, these cameras do however need to be plugged into a power source (these are not battery powered). Only for the first setup, you need to connect the cameras to the router using the ethernet cable. Once the setup is completed you can use the cameras with the wifi connection.
If it says “Failed to subscribe” check the following configuration settings:
- Enable Yale View to send notifications in your phone settings.
- Enable events in your device- Motion detection, etc should be enabled with a valid time schedule
Yale WIFI cameras do not require a wire to connect it to the DVR, these cameras do however need to be plugged into a power source (these are not battery powered). Only for the first setup, you need to connect the cameras to the router using the ethernet cable. Once the setup is completed you can use the cameras with the wifi connection.
Only for the first setup, you need to connect the cameras to the router using the ethernet cable. Once the setup is completed you can use the cameras with the wifi connection.
How do I use the Yale mouse with Smart WiFi and Wired Systems?
- Left Click – Selects the item covered by the mouse pointer
- Right Click – Back or escape function allows you to go back to the previous menu or screen
- Scroll Wheel – This allows you to flick through the cameras on full screen.
- Left-Clicking inside the text box on the DVR screens will enable the keyboard to write.
Does the DVR have built-in WiFi?
No, you have to connect this directly to the router using an Ethernet cable. However, you can use wifi extenders with an embedded Ethernet port to get an access point closer to your DVR.
How many IP cameras can I add to my Smart WiFi system in total?
The system is designed to support up to 2 Wi-Fi cameras.
Can I add wired cameras to my WiFi system?
Yes, you can have a mixture of wired and WIFI cameras
The number of wired cameras will be limited to the number of channel ports you have on the back of your DVR. The WIFI Kit can support up to 4 additional wired cameras on the DVR.
How many wired cameras can I have on my system in total?
You can add 4 wired cameras to a Yale Smart WiFi CCTV system.
What do the LED lights signify on the DVR?
- Left LED Light - Recording
- Middle LED Light - Power
- Right LED Light - Network
Will my cameras work at night?
Yes, all Yale cameras have infrared night vision.
Can I link my Yale alarm and Yale CCTV kit together?
The Yale View App can be linked to the Yale Alarm App for quick access to your camera feed when an alarm event happens. When you download and create an account on Yale View App, a link button will be automatically be created in your Yale Alarm App.
Can I link a Yale connected Smart Lock and Yale CCTV kit?
No, the Smart WiFi and Smart Wired CCTV do not currently support this feature.
Can I increase the storage on my DVR?
Yes, all Yale Hybrid DVR Hard drive capacity can be upgraded to a maximum of 4TB storage using 1 port SATA HDD.
Can I access my system via a weblink?
This feature is not available.
My WiFi camera has linked to channel 5 – How can I change this?
WiFi Cameras will always be set on the first digital channels available (by default 4 and 5 for 4 channel DVR or 9 and 10 for 8 channel DVR). To move the channels Go to “Camera” in the main menu settings:
- Go to CHANNEL TYPE
- Tick (change) channel to IP If you have wired cameras connected to the first 2 channels then tick IP up to the first one after your wired channels. (In this case No.3)
- Click Apply
- Click OK
The system will then restart.
Please check how to move channels on the user manual.
Does Yale produce cameras with audio?
No, although the DVR does supports audio input, to allow the addition of microphones.
