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Support for Yale Access Module

In our download center you can download manuals and other important documents that concern our products.

Getting Started

    Yale Access Module – Keyless Connected

    This article will help guide you through the steps to install the Yale Access Module into your Yale Keyless Connected Lock.

    How do I re-learn my tags back to my lock?

    Once your new Yale Access module is setup, you will need to re-learn any cards, tags or mobile stickers you have, back to the lock. Please follow the process below when you are in Bluetooth range of your lock:

    • Open your Yale Home app and select your house.
    • Select the Guest List option along the bottom of the screen (the silhouette of a person).
    • Select Invite and then "Contactless Key Only".
    • Follow the onscreen instructions to add you Tag.

    Instructional Videos for the Yale Access Module

    For instructional videos for The Yale Access Module installation and setup please click here

    Support for Getting Started

Everyday Use

    How to Use Auto-Unlock for Android

    Auto-Unlock is a feature that automatically unlocks your door when you arrive home, without having to reach for your phone or your keys.

    If you're an Android user, this article has more information about the Auto-Unlock feature. 

    How to Use Auto-Unlock for iOS

    Auto-Unlock is a feature that automatically unlocks your door when you arrive home, without having to reach for your phone or your keys.

    If you're an iOS user, this article has more information about the Auto-Unlock feature.

    How to Invite Guests to Your Smart Lock

    Send virtual keys to family, friends, and services listed in your contacts. Simply send each guest an invitation to download the app, or give them unique entry code access.

    How to Enable/Disable Lock Sounds

    How to Create, Modify, and Delete Smart Alerts

    How to Set Access Schedules

    How to Set Smart Lock Access Levels

    Support for Everyday Use

Troubleshooting

    False Battery Alerts

    There is no way to check the battery level for your Yale devices in the Yale Home App, but you will be notified when the batteries need to be replaced. 

    Trouble Connecting to Lock

    If you are having trouble connecting to your lock using the Yale Home App, the following troubleshooting may help.

    Support for Troubleshooting

FAQ's

    How Do I Access My Yale Lock Remotely

    The Yale Home App will seamlessly connect over the best method available, choosing between Bluetooth and Wi-Fi automatically.

    Simply open the app and navigate to your lock screen and the Yale Home App will do the rest for you.

    The icon in the upper right of the lock screen indicates how you are currently connected to your lock.

    Updating Lock Firmware

    Go to the page for Updating Lock Firmware and read about frequently asked questions

    What are the Different Types of Guest Access?

    Yale offers 2 access levels: Owner and Guest. A lock Owner has full access to the lock and Guests have limited access (outlined under Access Levels).

    Only lock Owners can invite Guests to a lock. When inviting Guests, you can customise their access levels and choose to be notified when they operate your lock.

    How Does Auto-Unlock Work?

    Auto-Unlock is one of the most popular and unique features for Smart Lock users.

    Having your door automatically unlock without having to reach for your phone or your keys as you approach your home is a magical experience.

    Like any simple and smart technology, there is a lot happening behind the scenes to make Auto-Unlock work just right.

    See all FAQ