FAQ

The Yale Smart Keypad Once you set the keypad up, follow the steps below to find, update, and use your personal Entry Code.

To find your Personal Entry Code:

1. Open up the Yale Home App
2. Select the house from the keychain
3. Go to the Guest List
4. Select yourself from the guest list to get to MY ACCESS

Your personal entry code(s) appears below the associated lock if there are multiple locks. Depending on the settings on the lock, it may be blanked out as a security precaution. If this is the case you will need to authenticate with your phones passcode/biometics to view the code. If you want to update an existing personal entry code, follow the steps above, then:

1. Select the Entry Code you wish to change
2. Enter a new code or update the existing code in the entry code field
3. Select the back arrow or save changes
4. Select SAVE CHANGES

Modifications and updates will appear in MY ACCESS.

To use your Personal Entry Code

1. Enter your personal entry code on the keypad
2. Press the Yale button
3. The keypad light will pulse and then flash when the lock operation has been completed.

Entry codes need to be between 4 and 6 digits and a user may have up to 220 entry codes on a lock.

Guests with keypad access have a blue circle with a hash symbol to the right of their name in the Guest List. If you have assigned Entry Codes to other guests, they will follow the same steps to access and update their personal entry codes from within the Yale Home App.

Here we cover the steps necessary to disconnect a Yale Smart Keypad from a Yale Smart Lock.

PLEASE NOTE: You must be within Bluetooth range of the Keypad in order to disconnect the device from the lock. The following steps will disconnect your keypad from your lock:

1. Open the Yale Home App
2. Tap the gear in the icon bar and select Keypad Settings.
3. Select Disconnect Keypad (you may need to scroll down the list).
4. Select Disconnect. This action triggers the system to send your unique reset code.
5. Enter the reset code and press the Yale button on the keypad to complete the disconnection process.

This completes the disconnection process and your keypad is no longer connected to your lock.

Power Saving Mode can help preserve your keypad's battery life. As default the keypad is set to be in power saving mode meaning that the keypad will not light up until one of the keys is pressed. If you choose to turn it off, your Smart Keypad lights up when it detects that a hand is nearby. Follow the steps below to turn off Power Saving Mode:

1. Open the Yale Home App.
2. In the Keychain, select the lock that the keypad is connected to.
3. Select the gear (lower right) on the lock circle screen to open the Settings Menu.
4. Click on the Keypad Settings.
5. Toggle Power Saving Mode "Off".
6. To turn off power saving mode, operate the keypad using an entry code.

To update your Yale Smart Keypad’s firmware please perform the following steps:

• Open the Yale Home App when you’re standing next to the keypad and go to the lock circle screen for the lock the keypad is connected to.
• When prompted with the keypad firmware update alert, tap “start”.
• Press and hold the red Yale button on the keypad for 5 seconds. You’ll see the progress bar indicate that a connection has been established and that the update has started.
• Remain on the update screen until the update completes.
• Your Smart Keypad is now updated.

Troubleshooting:

• If the firmware update process is interrupted you'll need to start over.
• If the update doesn't begin, try holding the Yale button down for 10 seconds instead of 5.

With the Hidden Entry Codes lock feature, you have the option to add an extra layer of security to view personal entry codes in the App by adding your phone's authentication.

When the Hidden Entry Codes lock feature is enabled, your phone’s authentication is needed to:

1. View user entry codes
2. Disable the feature

When this feature is disabled, Entry Codes are visible when you select the entry code in a Guest’s Profile. Enabling Hidden Entry Codes provides an extra layer of security for you and other Owners of your lock because authentication is required to view entry codes.

The FAQ below provides additional information about Hidden Entry Codes:

What products can I enable this feature for?

This setting works with any Yale Assure Lock, or Yale Smart Keypad, set up to work with the Yale Home App via Wi-Fi or Bluetooth.

Who can see the Entry Codes of all users?

When this setting is enabled, any Lock Owner can see another user’s Entry Code after authentication. Guests are limited to their own Entry Codes.

How do I enable this feature?

To enable the Hidden Entry Code feature:

1. Open the App
2. Go to Settings
3. Select a Lock (with either an associated Smart Lock or a lock with a built in keypad)
4. In the Security settings, toggle Hidden Entry Codes on

After you enable this feature, your phone’s authentication setting will run when you tap on the entry code in the profile.

PLEASE NOTE: If the lock is not paired to an Wi-Fi bridge, a bluetooth connection is required to see the Entry Code.

If I enable this feature, will it be enabled for other lock users?

If you enable the Hidden Entry Code feature in your settings, the feature will also be enabled for other Owners of the associated lock.

I enabled this feature, but now it is disabled. Why?

If you enabled the Hidden Entry Code setting, but it has been disabled, it is likely that another lock Owner disabled the feature in their settings.