Yale Smart Keypad

Everyday Use

• How do I replace the batteries in the device?

  The Smart Keypad requires 2 x AAA batteries. We recommend replacing both batteries every time they are replaced. To remove and replace the batteries in your Smart Keypad:

  1. Push in the tab on the underside of the Keypad to release the keypad from the back panel
  2. Remove the batteries
  3. Insert 2 x new AAA batteries
  4. Clip the keypad back onto the back panel

• How do I temporarily disable the Yale Smart Keypad?

  To temporarily disable your keypad please follow the steps below. You will need to be within Bluetooth range of your keypad to do this:

  1. Open the Yale Home App.
  2. Select All Devices.
  3. Select your Keypad.
  4. From the Settings menu, toggle the Enable Keypad option to "Off".
  5. The keypad is now disabled. To re-enable the keypad, go back through the steps and toggle Enable Keypad to "On".

  PLEASE NOTE: One Touch Lock will also be disabled after you disable the keypad.

• How to Update the Firmware on your Yale Smart Keypad

  To update your Yale Smart Keypad’s firmware please perform the following steps:

  • Open the Yale Home App when you’re standing next to the keypad and select the lock the keypad is connected to.
  • When prompted with the keypad firmware update alert, tap “start”.
  • Press and hold the Yale button on the keypad for 5 seconds. You’ll see the progress bar indicate that a connection has been established and that the update has started.
  • Remain on the update screen until the update completes.
  • Your Smart Keypad is now updated.

  Troubleshooting:

  • If the firmware update process is interrupted you'll need to start over. 
  • If the update doesn't begin, try holding the Yale button down for 10 seconds instead of 5.

• What does the light activity on the Keypad mean?

  They keypad displays the following light activity:

  Slow pulsing red LED: Setup mode

  This lasts for 30 minutes and then stops if keypad setup is incomplete. To put the keypad in setup mode again, remove and reinsert one battery.

  Pulsing LEDs after code entry: Establishing Bluetooth Connection

  This lasts for 30 seconds. If the keypad is unable to establish a Bluetooth connection with the lock, the LEDs will stop pulsing and nothing else happens.

  Rapid LED flashes: Batteries are low

  If the batteries in the Keypad are running low on power and need to be replaced, the entire keypad will flash red rapidly every 5 seconds. The LEDs will stop pulsing once the batteries have been replaced with new ones.

• How to Enable Power Saving Mode for the Yale Smart Keypad

  Power Saving Mode can help preserve your keypad's battery life. As default the keypad is set to be in power saving mode meaning that the keypad will not light up until one of the keys is pressed. If you choose to turn it off, your Smart Keypad lights up when it detects that a hand is nearby. Follow the steps below to turn off Power Saving Mode:

  1. Open the Yale Home App.
  2. In the Keychain, select the lock that the keypad is connected to.
  3. Select the gear (lower right) on the lock circle screen to open the Settings Menu.
  4. Click on the Keypad Settings.
  5. Toggle Power Saving Mode "Off".
  6. To turn off power saving mode, operate the keypad using an entry code.

• How to Disconnect a Smart Keypad

  The Smart Keypad can be reset and removed from the app by following the process below-

  • Ensure you are within Bluetooth range of the Keypad (4 metres).
  • Open the Yale Home app and select All Devices from the dashboard.
  • Select your Keypad.
  • From Utilities, select Reset Keypad and follow the onscreen prompts.
  • The Keypad has now been reset and removed from your Yale Home app.

• How to Enable Hidden Entry Codes

  With the Hidden Entry Codes lock feature, you have the option to add an extra layer of security to view personal entry codes in the App by adding your phone's authentication.

  When the Hidden Entry Codes lock feature is enabled, your phone’s authentication is needed to:

  1. View user entry codes
  2. Disable the feature

  When this feature is disabled, Entry Codes are visible when you select the entry code in a Guest’s Profile. Enabling Hidden Entry Codes provides an extra layer of security for you and other Owners of your lock because authentication is required to view entry codes.

  The FAQ below provides additional information about Hidden Entry Codes:

  What products can I enable this feature for?

  This setting works with any Yale Assure Lock, or Yale Smart Keypad, set up to work with the Yale Home App via Wi-Fi or Bluetooth.

  Who can see the Entry Codes of all users?

  When this setting is enabled, any Lock Owner can see another user’s Entry Code after authentication. Guests are limited to their own Entry Codes.

  How do I enable this feature?

  To enable the Hidden Entry Code feature:

  1. Open the App
  2. Go to Settings
  3. Select a Lock (with either an associated Smart Lock or a lock with a built in keypad)
  4. In the Security settings, toggle Hidden Entry Codes on

  After you enable this feature, your phone’s authentication setting will run when you tap on the entry code in the profile.

  PLEASE NOTE: If the lock is not paired to an Wi-Fi bridge, a bluetooth connection is required to see the Entry Code.

  If I enable this feature, will it be enabled for other lock users?

  If you enable the Hidden Entry Code feature in your settings, the feature will also be enabled for other Owners of the associated lock.

  I enabled this feature, but now it is disabled. Why?

  If you enabled the Hidden Entry Code setting, but it has been disabled, it is likely that another lock Owner disabled the feature in their settings.