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Troubleshooting your Yale Smart Keypad

Here are the troubleshooting answers for your YaleSmart Keypad.


  • Reset the Yale Smart Keypad

    In order to complete these actions, you need to be within Bluetooth range of your keypad, and have your phone with the Yale Home App downloaded. PLEASE NOTE: You need to be an Owner of the product (i.e. Yale Access enabled Smart devices like Smart Locks)) associated with the Keypad to put the device in setup mode.

    Follow these steps to put your Keypad into setup mode:

    1. Open the Yale Home App and go to House Settings
    2. Select the Yale Smart Keypad to enter Keypad Settings
    3. Select Disconnect Keypad and then the blue DISCONNECT button

    The actions above prompt the Yale Home App to send a reset code to your phone. Once you receive the reset code, push the logo button on the Smart Keypad. The app will ask whether the Keypad is slowly pulsating red. Select Yes or No depending on what’s happening. If the Yale Smart Keypad is pulsating red proceed with in-app setup instructions on your phone. If not, repeat the steps above to place the keypad in setup mode again.

    If you tried the steps above and the device does not begin to slowly pulsate red, try removing and reinserting a battery, and then re-entering the reset code. If the device still doesn't begin pulsating red, please reach out to your regional Customer Support office.

    If you are unable to find the keypad in your Yale Home App, you may need to set it up again. Go to the Keypad Installation Guide and follow the steps under the "Set up in the App" section.

  • Entry Code Fails to Unlock the Door

    Here you can find help if you are having issues unlocking your Yale Smart Lock Pro using your Yale Smart Keypad. If you are unable to find your Keypad in the Yale Access App, it may need to be put in Setup Mode.

    If the door fails to unlock after you have typed your code into the Smart Keypad, pay attention to the number of buzzes. Functionality is built into the Smart Keypad to help diagnose potential issues.

    If the keypad buzzes once after the code is entered and the door fails to unlock, the code was entered incorrectly. Try the code again to unlock the door. Keypad entry codes must be between 4 and 6 digits.

    If the keypad buzzes twice after a code is entered and the door fails to unlock, this means the keypad is not communicating with the lock. A reset should fix this issue.

    Before attempting a reset, ensure that you can connect the lock to the phone to make sure the issue isn’t with the lock. If you find that the issue is the lock, try rebooting the lock first. To reboot the lock, remove one battery from the lock and replace it. Once you have rebooted the lock, try the entry code again. If this does not work, the keypad must be reset.

    We try to avoid resetting the Keypad as this will reset all of the codes, but on occasion, a reset is necessary. If you do need to reset the keypad, do so through the Yale App:

    1. Open the Yale Home App and go to Keypad settings
    2. Select the option to Disconnect the Keypad (note: must be within Bluetooth range)
    3. Once you select the disconnect option, you will be sent a 4 digit code to physically reset the keypad
    4. Enter this code into the Keypad to reset the device.

    This completes the steps needed to reset the keypad.

    PLEASE NOTE: Resetting the keypad will wipe out all existing entry codes and they will need to be added back after the keypad is set up again.

  • "Cannot Connect to Lock" Error Message When Creating A Personal Entry Code

    Personal entry codes for your Yale Smart Keypad can be created, modified, and deleted from anywhere. Creating, modifying, and deleting entry codes remotely requires a Yale Connect Wi-Fi Bridge, and the most recent version of the Yale Home App.

    Without a Yale Connect Wi-Fi Bridge, personal entry codes can only be created when you are connected to your Yale Smart Lock via Bluetooth.