Troubleshooting your Yale Smart Keypad

Troubleshooting

• Reset the Yale Smart Keypad

  The Yale Smart Keypad can be reset and removed from the app by following the process below-

  • Ensure you are within Bluetooth range of the Keypad (4 metres).
  • Open the Yale Home app and select All Devices from the dashboard.
  • Select your Keypad.
  • From Utilities, select Reset Keypad and follow the onscreen prompts.
  • The Keypad has now been reset and removed from your Yale Home app.

  PLEASE NOTE: Resetting the keypad will wipe out all existing entry codes and they will need to be added back after the keypad is set up again.

• Entry Code Fails to Unlock the Door

  If the door doesn’t unlock after entering the code, listen for the number of buzzes:

  • One buzz: Incorrect code. Re-enter a 4–6 digit code and press the Yale button.
  • Two buzzes: Keypad isn’t communicating with the lock. Unlock via the app, enter the property, and reset the keypad.

  Before resetting the keypad:

  1. Check if the lock connects to your phone to rule out battery or lock issues.
  2. If the lock is the issue, reboot it by removing and reinserting a battery.
  3. Try the code again. If it still fails, proceed with a keypad reset.

• "Cannot Connect to Lock" Error Message When Creating A Personal Entry Code

  If your Yale Smart Lock is connected to a Yale Connect Wi-Fi Bridge, or if it has built-in Wi-Fi, you can remotely update personal entry codes for the Yale Smart Keypad.

  However, without a Wi-Fi connection (either via a Yale Connect Wi-Fi Bridge or a lock with built-in Wi-Fi), you will see an error message when attempting to create an entry code remotely.

  In this case, personal entry codes can only be created when your mobile device is connected to the Yale Smart Lock via Bluetooth.

• If the wrong code is entered too many times, will my keypad timeout?

  Yes, to enhance security if an incorrect entry code is entered 7 times, the keypad will timeout for 5 minutes and not accept further entry code attempts during this period.