Support for Yale Linus® Smart Lock
Please find below support for the Yale Linus® Smart Lock.
Getting Started FAQ's
Here you can find the answers how to Getting Started with the Yale Linus® Smart Lock.
How to Install: Linus® Smart Lock
These steps will help with the nstallation of the Linus® Smart Lock.
Click here to read more.
Compatability Checker
The compatability checker will give you information around whether the Yale Linus® Smart Lock is compatible with the mechanical lock and cylinder which is on your door.
View more here.
Everyday Use FAQ's
Here you can find support for Everyday Use with Yale Linus® Smart Lock.
How to Use Auto-Unlock for iOS
This question has its own page. Click here to read full answer.
How to Use Auto-Unlock for Android
This question has its own page. Click here to read full answer.
How to Use a Personal Entry Code
The Yale Smart Keypad Once you set the keypad up, follow the steps below to find, update, and use your personal Entry Code.
To find your Personal Entry Code:
- Open up the Yale Access App
- Select the house from the keychain
- Go to the Guest List
- Select yourself from the guest list to get to MY ACCESS
Your personal entry code(s) appears below the associated lock if there are multiple locks. Depending on the settings on the lock, it may be blanked out as a security precaution. If this is the case you will need to authenticate with your phones passcode/biometics to view the code. If you want to update an existing personal entry code, follow the steps above, then:
- Select the Entry Code you wish to change
- Enter a new code or update the existing code in the entry code field
- Select the back arrow or save changes
- Select SAVE CHANGES
Modifications and updates will appear in MY ACCESS.
To use your Personal Entry Code
- Enter your personal entry code on the keypad
- Press the Yale button
- The keypad light will pulse and then flash when the lock operation has been completed.
Entry codes need to be between 4 and 6 digits and a user may have up to 220 entry codes on a lock.
Guests with keypad access have a blue circle with a hash symbol to the right of their name in the Guest List. If you have assigned Entry Codes to other guests, they will follow the same steps to access and update their personal entry codes from within the Yale Access App.
How to Enable/Disable Lock Sounds
This question has its own page. Click here to read full answer.How to Invite a New Owner to Your HomeKit Compatible Smart Lock
If you have a HomeKit-enabled Smart Lock, adding a new Owner and giving them HomeKit access can be done at the same time. Watch the video below for a brief overview of the process.
PLEASE NOTE: The invited HomeKit user must also be an Owner of the smart lock in the Yale Access App and they must accept the HomeKit invite from the Home App. Then, they must access the lock over Bluetooth with the Yale Access App 2-3 times to finalize the HomeKit invite.
The invited HomeKit user should be able to connect to the lock over HomeKitfollowing the steps below:
- Accept the HomeKit invite inside the Home App
- Once the invite has been accepted, open the Yale Access App and connect to the lock over Bluetooth
If they cannot connect to the lock using the Home App, they need to repeat step 2.
How to Set Access Schedules
This question has its own page. Click here to read full answer.How to Invite Guests to Your Smart Lock
This question has its own page. Click here to read full answer.
How to Create, Modify, and Delete Smart Alerts
This question has its own page. Click here to read full answer.How to Delete a Lock from Your Account
This article provides steps to remove a lock from your account. PLEASE NOTE: Your status as either a lock Owner or a Guest, as well as your reason for removing the lock, determines the best method for removing the device from your account. Select either Lock Owner or Guest (depending on your access level) for instructions.
Lock Owners
If you are the only lock Owner of a Yale Smart lock and you need to delete a lock because you no longer wish to have access to it, you need to factory reset the lock in order to remove it from your account. Follow the factory reset instructions to remove the lock from your account. Factory resetting the lock will also remove all other associated accounts from the lock.If you are a lock Owner and you need to remove the lock to install it on another door, you will need to factory reset the lock unless the door is on the same house as it is currently. If you are installing the lock on the same house, you can remove the lock from its current door and reinstall it on the new door without factory resetting. For example, if you are installing a new Yale smart lock on your front door and you wish to relocate your existing Yale smart lock to your back door, you can rename it accordingly. In this case, you can rename the lock in your account as follows:
- Open the Yale Access App
- Select the house the lock is associated with from your Keychain
- Go to House Settings
- Select the device
- Select Lock Name
- Rename the lock in the field provided
If you are a lock Owner and you have moved and you left the lock at your former residence, you will need to factory reset the lock in order to remove it from your account. If you experience issues removing yourself from the lock, contact Customer Support.
Guests
If you are a Guest on a lock and you want to remove the device from your account:
- Open the Yale Access App
- Select the lock from your Keychain
- Go to the Guest List
- Select REMOVE SELF
You will be prompted to verify that you would like to remove the user, in this case yourself, from the device.
If you experience issues removing yourself from the lock, contact Customer Support.
How to Set Smart Lock Access Levels
The Yale Access App offers 2 access levels: Owner and Guest. Guest is the default access level for anyone invited to your Smart Lock, but you can update a person's access level when you invite them to your lock or at any time thereafter.
PLEASE NOTE: Guests need to create an account and download the Yale Access App.
Select either iOS or Android (depending on your device) for steps to change Access Levels.
iOS
Changing a Guest to an Owner
- Open the Yale Access App and within the house where your lock is, select the Guest list Icon from the lower right in the menu
- Select the Guest you want to edit
- Select Owner to change the Access Level from Guest to Owner
- A blue tick will display beside your selection
- Select the back arrow to confirm changes
Your Guest is now an Owner and will display as an Owner in your Guest List
You can change a user's access level back to Guest at any time by completing these steps again and selecting Guest from the Access Level options.
Lock Owners
Users with Owner Access can:
- Lock and unlock door via Yale Access App
- Use Auto-Unlock
- Invite/remove guests and owners
- Control all lock settings
- View activity feed
- View guest list
- Operate the lock remotely via Yale Connect Wi-Fi Bridge
Guests
Users with Guest Access can:
- Lock and unlock door via Yale Access app
- Not use Auto-Unlock
- Not invite/remove guests and owners
- Not control all lock settings
- Not view activity feed
- Not view guest list
PLEASE NOTE: Guests can not operate the lock remotely
Android
Changing a Guest to an Owner
- Open the Yale Access App and within the house where your lock is, select the Guest list Icon from the lower right in the menu
- Select the Guest you want to edit
- Change the Access Level from Guest to Owner
- Select the "Save Changes" option at the bottom of the screen to save your changes
Your Guest is now an Owner, and will display as an Owner in your Guest List
You can change a user's access level back to Guest at any time by completing these steps again and selecting Guest from the Access Level options.
Lock owners
Users with owner access can:
- Lock and unlock door via Yale Access App
- Use Auto-Unlock
- Invite/remove guests and owners
- Control all lock settings
- View activity feed
- View guest list
- Operate the lock remotely via Yale Connect Wi-Fi Bridge
Guests
Users with guest access can:
- Lock and unlock door via Yale Access app
- Not use Auto-Unlock
- Not invite/remove guests and owners
- Not control all lock settings
- Not view activity feed
- Not view guest list
PLEASE NOTE: Guests can not operate the lock remotely
How to Add / Remove a House to / from Your Keychain
The Keychain allows you to manage all of your properties or homes in the Yale Access App. If you have multiple properties, you can create keys for all of them in your keychain. Each property added to your keychain will extend the list of keys and you will need to scroll to access them.
Adding a house
You can add a new House to your Keychain when you set up a new smart lock at that house. Follow steps below:
- Open the Yale Access App
- Navigate to the Main Menu in the top left corner
- Select Set up a Device
- Scan the QR code (this is normally found under the battery cover on the lock). If that is not possible, select Can’t Scan the data the type of device you want to set up
- Select START
- Select Continue and then Begin Setup by allowing the Yale Access App to scan for the new device
- Once the App finds the Lock, you will be given a list of all properties already listed in your Yale Access App as well as an option to Create a New House. Select this option to create a new key in your Keychain.
- When prompted, give your house a name and photo and then Continue
Continue setting up the device by following the in-App instructions. The next time you open your Yale Access App, you should see the new house in the Keychain. You will also be able to add new devices to this House at set up for new devices going forward.
Removing a house
If you wish to remove a House from the Keychain in the Yale Access App, you can do so by factory resetting any locks associated with the house. A house disappears when an Owner factory resets all locks associated with the house. Follow instructions for factory reset available at our page for General Info and FAQ.
If you are a guest, the house is removed from your Keychain when you are no longer a Guest of any of the locks associated with the house. Guests may remove themselves from the house via the App as well.
How to Reset a Forgotten Password
If you're having trouble signing into your Yale Access Account because you can't remember your password, you can use the "forgot password" feature to create a new password.
PLEASE NOTE: Instructions for resetting the security PIN for your Google Home or the Google Assistant integration are available in the following article:
Select Sign In and follow in-app setup screens:
- Next, select Forgot Password
- Select the country from the drop down list and enter your mobile phone number in the international format (including country code).
- A few seconds after submitting your mobile number, you should receive a text message from us. This text will contain a 6-digit code. Enter the code into the text field to continue.
- Enter the email address that you used to set up your Yale Access Account. We will send a security code to this email address.
- Check your email inbox after submitting your email address. You should have received an email from us with a security code. Check your spam folder if the email is not in your inbox.
Once you retrieve the email with the security code, enter this code in the text field:
Follow the in-App instructions and create a new password.
This should successfully update your password in your Yale Access Account.
If you are unable to successfully reset your password with the steps above, try signing in using your email address (instead of your phone number) at the sign in screen.
Password Requirements
It is necessary that the new password satisfies our password complexity requirements:
- At least one uppercase letter
- At least one lowercase letter
- At least one number
- At least one non-alphanumeric character
The credentials associated with the Yale Access Account are necessary to complete the password reset steps. If you receive the api_authentication_error while resetting your password it is an indication that the email and/or phone number used to authenticate the account do not match the credentials on the account.
If password reset continues to fail, do not attempt to recreate a new account using your existing account info. Contact our Support Team.
Troubleshooting FAQ's
Please find Troubleshooting FAQ's for the Yale Linus® Smart Lock.
False Battery Alerts
A factory reset erases all guest and owner data from your lock, restoring it back to its original, out-of-the-box settings. It also removes the lock from any owner or guest keychains that it is affiliated with.
You do not need to be near your lock to reset it; however, you will need to have access to the lock in order to re-calibrate it. If there is a Keypad paired with the lock, the Keypad must be disconnected before factory resetting the lock. This article provides instructions to disconnect a Keypad.
Factory reset instructions
Follow the steps below to perform a factory reset on your lock:- On your phone, open the Yale Home App and go to the lock circle screen, which is the screen that shows you whether your door is locked or unlocked.
- Select the Settings menu (gear icon).
- Select the device you wish to reset.
- Scroll to factory reset.
- Select "Reset Lock".
These steps should restore your lock to its factory settings.
If you attempt a factory reset when you’re not connected to Bluetooth, you will receive a "Trouble Connecting to Lock" notification. If possible, try factory resetting the next time you are in Bluetooth range. If you have moved and you are unable to factory reset while in Bluetooth range of the lock, select "Reset Anyway" when you receive the notification.
Pre-Owned Devices
If you are not the original lock owner because you acquired a previously-owned Smart Lock, information about resetting the device is available in this article.What Phones Are Compatible with Yale Devices?
iOS
Yale devices are compatible with newer phone models running iOS 13 or greater*. Information to help you determine the compatible iOS devices is available here.Android
Yale devices are compatible with most Android phones equipped with Bluetooth 4.0 and running Android 8* or higher. We routinely test with phones from the major manufacturers, including Samsung, Google, and HTC.In some cases on specific phones, the Android Bluetooth stack can get stuck in a bad state, and may need to be re-started by the user by turning Bluetooth on and off. Below are specific devices where performance has been inconsistent:
- OnePlus Phones
- LG V10
- LG G4
- LG V10
- LG G4
- Realme 7
- Huawei P30
How to Create Door Ajar Notifications
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How to Invite a New Owner to Your HomeKit Compatible Smart Lock
If you have a HomeKit-enabled Smart Lock, adding a new Owner and giving them HomeKit access can be done at the same time. Watch the video below for a brief overview of the process.
PLEASE NOTE: The invited HomeKit user must also be an Owner of the smart lock in the Yale Home App and they must accept the HomeKit invite from the Home App. Then, they must access the lock over Bluetooth with the Yale Home App 2-3 times to finalize the HomeKit invite.
The invited HomeKit user should be able to connect to the lock over HomeKit following the steps below:
- Accept the HomeKit invite inside the Home App
- Once the invite has been accepted, open the Yale Home App and connect to the lock over Bluetooth
If they cannot connect to the lock using the Home App, they need to repeat step 2.
Updating Lock Firmware
This question has its own page. Click here to read full answer.
How Do I Find My Lock's Serial Number?
You can find your lock's serial number using the Yale Access App. Select the Gear Icon ⚙ in the lower right-hand corner of the lock circle screen.
Select Lock Settings, then Device Information to view the serial number for your lock.
How Do I Enter My Home and/or Disable Access if My Phone is Lost or Stolen?
If your phone is lost or stolen, follow these steps to regain access to your home:
To log out of all devices / disable your phone’s access to your lock, you will need access to the Internet and the email account you use with Yale Home. You can access the Internet via a desktop computer or an alternative mobile device such as another phone or a tablet.
- Go to this website
- Select the link Login with email from the bottom of the screen
- Enter your email and password to login
- Login to your email account and retrieve the verification code
- Go back to the account website, enter the code, and select verify
- Select Lost Phone to log out of the Yale Home App on all devices
- Select Logout of Yale Home App to complete steps
You are now logged out of your Yale account. PLEASE NOTE: Any third party apps such as Amazon, Google Assistant, etc. will continue working as expected.
To regain access to your home:
If you have a physical key, you can use that to get into your home.
If you have a Yale Smart Keypad you can use the keypad instead of the Yale Home App.
Another Owner of the Yale Smart Lock can open your door remotely if you have a Yale Connect Wi-Fi bridge installed.
If none of the options mentioned before works you will need to gain access to your Smart lock using another smartphone.
- Step 1: Download the Yale Home App to a substitute smartphone.
- Step 2: Log into your Yale Access account
You can now operate your lock using this phone. Once you have a permanent replacement phone, there is no need to set up your Yale devices again. All that is required is to download the Yale Home App on the replacement phone and sign in / validate your phone number or email address. All of your Yale Home devices will remain set up in your account.
Additional Suggestions
Both iOS and Android provide tools to help locate your phone and in some cases disable it (depending on the security features you’ve enabled.)iPhone users:
Visit www.icloud.com, log in to your iCloud account, and select the “Find my iPhone” feature.Android users:
Visit www.google.com/android/devicemanager and log into your Google Account.If your phone cannot be located, you need to contact your cellular service carrier. If your phone cannot be retrieved your carrier can help you get a replacement phone and regain access to your phone number.
How to Improve Wi-Fi and Bluetooth Signals for Yale Connect Wi-Fi Bridge
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What are the Different Types of Guest Access?
Access levels and schedules determine how much access a lock user has as well as when they have permission to control the lock.
Yale offers 2 access levels: Owner and Guest. A lock Owner has full access to the lock and Guests have limited access (outlined under Access Levels). Only lock Owners can invite Guests to a lock. When inviting Guests, you can customize their access level and choose to be notified when they operate your lock.
There are also different Access Schedules: Always, Recurring, and Temporary (outlined under Access Schedules).
Access Levels
Owners
Lock Owners are users who:
- Can lock and unlock door via Yale Home App
- Can lock and unlock door via Personal Entry Code (Using Smart Keypad)
- Can use Auto-Unlock
- Can invite/remove other owners
- Can control all lock settings
- Can view activity feed
- Can view guest list
Guests
Guest is the default access level for anyone invited to your Yale Smart Lock, but you can update a person's access level when you invite them to your lock or at any time thereafter. Guest users:
- Can lock and unlock door via Yale Home App*
- Can lock and unlock door via Personal Entry Code (Using Smart Keypad)
- Cannot use Auto-Unlock
- Cannot invite/remove other owners
- Cannot control all lock settings
- Cannot view activity feed
- Cannot view guest list
*Cellular data or an Internet connection is required. Due to the 3 Guest Access Schedules, our servers need to verify that the guest is connecting during the timeframe that they are authorized.
For information on how to change a guest to an owner click here
Access Schedules
Always –Guests will have unlimited access, but the owner can change or delete their access at any time.
Recurring -Guests will have a scheduled access that repeats. i.e. guests will be invited every Tuesday for a short period of time.
Temporary -Guests will have a limited invitation to your home that expires. i.e. guests will have access for a one time use, limited to the date and time you've selected.
I need to reset a previously-owned device
Previously-Owned Yale Smart Locks need to be factory reset before they can be set up by a new owner. If you tried setting up a previously-owned device that was not factory reset before you acquired it, Yale needs permission from the previous owner to factory reset the device on their behalf.
It may take up to 30-days for the previous owner to respond to your request. If you purchased the lock directly from a person or 3rd party seller, you may wish to contact them and ask them to reset the device in order to expedite the process. Once the device has been factory reset, you will receive a notification to continue setting up the device.
If you purchased the device from a retailer, please contact them about an exchange.
I received a request to factory reset my lock
If you received an email requesting to reset a device you used to own, it means that someone is requesting permission to reset a lock that is currently registered under your account. To grant them permission, select YES.
By accepting the request, you as an owner of the device are giving Yale the permission to factory reset the lock. This means you will be giving up ownership of the lock and accept that once the lock is reset, all existing users will lose access to it.
PLEASE NOTE: The request expires after 30 days.
Trouble Connecting to Lock
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How to Change the Batteries in your Yale Linus® Smart Lock
This article provides instructions on how to replace the batteries in your Yale Linus ® Smart Lock.
Step 1: Remove the battery cover from the Yale Linus® Smart Lock.
Step 2: Remove and replace all 4 batteries at the same time. The LEDs around the Thumbturn should light up.
Step 3: Replace the battery cover.
False Battery Alerts
There is no way to check the battery level for your Yale devices in the Yale Home App, but you will be notified when the batteries need to be replaced.
Once a lock’s batteries reach 25% capacity, a low-battery notification appears on your phone’s unlock screen. You may wish to replace the batteries when you see this notification. If you don’t replace the batteries at this time, you will begin receiving daily emails and push notifications as the batteries approach the end of their life. Should you receive these notifications, it is imperative that you replace the batteries with 4 new AA alkaline (non-rechargeable) batteries immediately. After replacing the batteries, operate your lock 3 times using the Yale Home App. This should stop the low-battery alerts until the next time the batteries reach 25% capacity.
PLEASE NOTE: You must operate the lock over Bluetooth or remotely if you have a Yale Connect Wi-Fi bridge. Operating your lock manually will not stop the low-battery notifications.
If the app continues to report a low battery 24 hours after replacing the batteries and operating the lock via the app, please reach out to your regional Customer Support to confirm whether the alert you are receiving is false or if there’s something else causing the batteries to drain rapidly. Our Customer Support team will assist you with next steps.
FAQ's
Here are the answers to frequently asked questions about the Yale Linus® Smart Lock.
In which case does my lock cylinder need to be replaced?
Although we try to be compatible with as many locks as possible, if you have a Euro Profile/DIN cylinder you may need to replace the cylinder.
If you need a replacement cylinder, we have a fully adjustable cylinder specifically for your Linus Smart Lock. The Yale Linus Adjustable Cylinder is available to purchase here.
How do I change the lock sound?
It is not possible to change the sounds on a smart lock.
If you prefer that the smart lock not make any sounds, you can turn off the sound in the Yale Home app.
- Open the Yale Home app Go to lock settings. If you have multiple locks, please choose the correct one.
- Turn off the lock tones using the slide switch. You must be within Bluetooth range of the lock to change this setting
What can I do if the Yale Home app says the lock is unlocked when it is actually locked?
If the Yale Home app shows that your lock is locked when it is actually unlocked (and vice versa), it is likely that it needs to be recalibrated.
Please start the recalibration from the Settings tab in your Yale Home app. You must be within Bluetooth range of the lock to recalibrate it.
PLEASE NOTE: Improper lock condition can also occur if the lock is placed on a flat surface.
What do I do if my guest doesn't receive the invitation I sent?
If you sent an invitation to your castle and your guest doesn't receive it, there may be a problem with the contact information you sent it to.
Check that the number you sent the invitation to is the correct one. If the invitation was sent to an incorrect number, delete it in the Yale Home app and resend it to ensure the phone number is correct.
If that doesn't work, make sure the contact's number is saved in international format in your phone (with the country code before the number) and then try sending the invitation again.
My guest received the SMS invitation, but my key doesn't appear in their keychain.
If your guest received a text message invitation from you, but doesn't see your key in their keychain after setting up their account, there may be a mismatch between the number you sent the invitation to and the number they used Guest has set up their account.
In this case, make sure the numbers match by comparing the number you sent the invitation to with the number of the new account. If the numbers don't match, delete the invitation and resend it to the number in their account.
The guest should find the key in the keychain after completing this step.
How many smart locks and devices can I add to my account?
Technically, there is no limit to the number of smart locks in a Yale Home Account.
If you have multiple smart locks, you can create keys for all of them in your Yale Home app. Each smart lock you add expands the list of keys in your keychain and you have to scroll to access them. There is also no limit to the number of devices you can add to a smart lock.
Is the technology able to be hacked?
Yale takes security very seriously, just as it has done with physical locks since the 1860s. We take all reasonable precautions to ensure that the confidentiality, integrity and availability of the data and personal information collected are maintained in accordance with legislation and best practices.
We use industry-standard security precautions and engage third-party security partners to test our products, making every effort to ensure the safety of our products.
Yale will not be open about the methods we use to protect our systems and our customers' data. This ensures important information cannot be unintentionally passed on to potential attackers.
Will this fit over an existing cylinder?
There are several ways to install the Yale Linus® Smart Lock as described below:
If you have a Scandinavian style lock on your door, we supply the correct components so in most cases the Linus product can be screwed directly into your lock case.
If you have a Europrofile/DIN cylinder lock, you may be able to install the Linus lock over your existing cylinder. To double check, please go to our Compatibility Checker.
How do I know if the batteries in my smart lock need to be replaced?
When the batteries reach 20%, you will receive an email notification that the battery level is low and a low battery icon will appear in the app.
The lifespan of the battery depends on the number of revolutions per lock, the ease of opening the door and the number of openings per day. Under normal use, the batteries last between 6 and 9 months.
How easy is it to assemble?
The Yale Linus® Smart Lock is designed to provide hassle-free installation. There is no need to drill or damage the door and step-by-step instructions are included.
(Less than 3 minutes for a compatible cylinder).
Where can I find information about my warranty?
Full details of the warranty offered for your product can be found here.
Where can I find information about my warranty?
Full details of the warranty offered for your product can be found here.
Does it connect to other Yale smart products?
If you have a Yale Smart Alarm, it can be integrated into any Yale Smart Lock on the Yale Home platform*.
This means you can set the system to automatically disable the alarm as soon as you unlock the door. * To connect your lock to your alarm system, you will also need a Yale Connect Wi-Fi Bridge.
If you have the Yale Sync Alarm, only the Conexis® or Keyless smart lock, when used with a Yale Sync Module, will link together.
Can you also use something else to enter, such as a card, tag or code?
Virtual keys via the Yale Home app and code via the Yale Smart Keypad. You can also use the mechanical key as a backup.
What dimensions does the Linus® Smart Lock have?
The Yale Linus® Smart Lockmeasures 58 mm in width, 58 mm in depth & 150 mm in length.
What batteries does Linus® Smart Lock require?
The Linus® Smart Lock requries 4 x AA batteries.
How much does the Linus® Smart Lock weigh?
Linus® weighs 623 g, including batteries.
What third-party integrations does the Linus® Smart Lock support?
The Yale Linus® Smart Lock can be integrated directly into an Apple HomeKit system.
With a Yale Connect Wi-Fi Bridge, you can also integrate it into web-based integrations that can use other voice assistants such as Amazon Alexa and Google Assistant as well as AirBnB and IFTTT.
Which product number do I need for my door?
The UK offers 2 colour variants of Linus:
Matt Black – 05/101200/MB
Silver – 05/101200/SI
How can I access my Yale lock remotely?
The Yale Home app connects seamlessly using the best method available and automatically selects between Bluetooth and Wi-Fi.
Simply open the app and navigate to your lock screen and the Yale Home app will do the rest for you. The icon at the top right of the lock screen shows how you are currently connected to your lock.
What are the different types of guest access?
Access levels and schedules determine how much access a lock user has and when they have permission to control the lock.
Yale offers 2 levels of access: Owner and Guest.
Owner
A lock owner has full access to the lock and guests have limited access (shown under Access Levels). Only owners can invite guests to a home. When you invite guests, you can adjust their access level and set them to be notified when they operate your lock.
There are also different access schedules: Always, Recurring, and Temporary (shown under Access Schedules).
Access levels Owner Lock owners are users who:
- Can lock and unlock the door via the Yale Home app
- Can lock and unlock the door via a personal access code (with Smart Keypad).
- Can use automatic unlocking
- Can invite/remove other owners
- Can control all lock settings
- Can view activity feed
- Can view guest list
Guests
Guest is the default access level for anyone you invite to your Yale Smart Lock. However, you can update a person's access level when you invite them to your castle or at a later time.
A Guest user:
- Can lock and unlock the door via the Yale Home app*
- Can lock and unlock the door via a personal access code (with Smart Keypad).
- Cannot use auto unlock
- Cannot invite/remove other owners
- Cannot control all lock settings
- Cannot view activity feed
- Cannot view guest list
*Cellular data or internet connection required.
Due to the 3 guest access plans, our servers need to verify that the guest connects during the time period they are authorized for.
Access plans
- Always - Guests have unlimited access, but the owner can change or delete their access at any time.
- Recurring - Guests have a scheduled entry that repeats. e.g. Guests are invited every Tuesday for a short time.
- Temporary - Guests receive a limited invitation to your home that will expire. E.g. Guests have one-time access, limited to the date and time you selected.
