Support for Yale SR Smart Home Alarm
Please find below support for the Yale SR Smart Home Alarm.
Getting Started FAQ's
Here you can find the answers for Getting Started with your Yale SR Smart Alarm.
How do I install my Yale Smart Home Alarm?
Please click here, to view a step-by-step video of how to install a Yale Smart Alarm.
What height should I position my PIR's for optimum performance?
Please click here, to view a step-by-step video of how to install a Yale Smart Alarm.
Smart Hub - Mounted on the wall or flat surface?
The Yale Smart Hub can either be free-standing, vertically or horizontally on a flat surface with access to a mains socket and broadband internet router.
Or, it is also suitable for wall mounting - see the manual for instructions.
What app do I need to download?
The Yale Smart Living App.
Everyday Use FAQ's
Here you can find the answers about Everyday Use with Yale ENTR® Smart Lock.
How can I add a new user to the system?
New users can be added via the The Yale Smart Living App.
Where can I find the smart watch app?
How do I change the keypad PIN?
Please follow these steps:
- Enter setting mode: Press the Panic Button A, followed by entering the current PIN (factory default code is 0000) (The LED will now flash continuously.)
- Press Panic Button B.
- Enter new 4-digit PIN.
- Press Arm button to confirm.
- Exit setting mode: Press Disarm twice to quit the changing code process, or wait for 5 minutes for the Key Pad to quit test mode automatically. (The LED will now stop flashing.)
For systems with the Yale Home App, users can also change the pin there.
How will I be alerted if the alarm has been triggered?
You can choose how you wish to be alerted. Options include e-mail alerts or text alerts, as well as push notifications via the app. To manage your notification settings go in the Yale Home App menu, select “Settings” > “Users”>”Notification Settings”.
How do I remove an accessory from my Smart Home Range System?
You would remove an accessory using the Smart Living app,.
Troubleshooting FAQ's
Here you can find the answers for Troubleshooting the Yale SR Smart Alarm.
I can’t register my Smart Home Alarm Range System to the app?
You have 3 hours from the time you turn on and connect the hub to the Internet to register the app.
I haven’t set up my app within the 1-hour setup window. What should I do?
Disconnect the power supply from the hub, and switch off the backup battery. Wait 10 minutes and reboot.
There are no lights on my Door Contact / Keypad after I have changed the batteries
Please ensure the battery is inserted in the correct manner, see the presentation below.
My keypad will arm but not disarm the system?
This is because the keypad hasn’t been initialized. Please remove the keypad from the system in the device settings menu, then initialize the keypad as follows:
- Press panic button A, then 0000
- The LED will flash continuously on the Key Pad
- Press panic button A, followed by 7
- Press disarm twice
Re-add the Key Pad to the system in the device settings menu in the normal learn mode way
Why are my devices not learning into my Smart Home Alarm system?
This could be due to a number of reasons:
- Compatibility
- Out of range
- Faulty device
- Poor Internet connection
Why does my alarm trigger as soon as I enter my property?
This is because your settings via the app are set to do this as default and the sensors are set to Burglar. You can change these in the Yale Home app, set these sensors to Entry Zone.
My Panic button is not working
Please press and hold for a least 5 seconds to activate.
My PIR is not responding when I arm the system?
The PIR goes into sleep mode for two minutes. Please vacate the area covered by the PIR for a full 2 minutes before testing.
My Smart Hub is beeping every 30 seconds and also has an Orange light illuminated
This means there has been an alarm activation, or there is a fault in the system. Please fully arm the system, then disarm. If the fault light is still on please go into the app and check if there are any faults with any of the devices.
Alarm regularly sounds, but no messages shown in app. What is the reason for this?
The tamper spring at the back of the siren is not pushed in far enough. The siren is a plastic box that expands and contract s with heat and cold – it will move very slightly (less than 1mm sometimes) which moves the spring causing a tamper fault.
I keep getting supervision failure
Please ensure supervision is disabled in the settings app.
My hub won’t connect to the Internet
Check all wires are connected and your router is connected to the internet, power down the hub including the backup battery and the router, then turn the hub and router back on. Try again to connect.
Why won’t my PIR Image Camera learn into my Smart Home Alarm System?
This is because the PIR Image camera isn’t in the setting mode. Please remove the batteries and wait for 1 minute. Re-insert the batteries again and put the hub into learn mode. Press and hold the camera PIR learn button for 10 seconds until the camera flashes.
Continue to hold down for a further 5 seconds, the Smart Hub will bleep and then you will see the camera appear as a device on the app.
FAQ's
Here are the answers to frequently asked questions about Yale SR Smart Home Alarm.
What do the LED lights mean on my Smart Hub?
- Top LED Green = Linked to the Server/Internet
- Top LED not lit = No link to the Server/Internet
- Middle LED Orange = System Fault. Further details can be found in the app
- Middle LED not lit = System OK
- Bottom LED solid red = System Armed
- Bottom LED flashing red = System part Armed
- Bottom LED not lit up = System Disarmed
For what period of time is the Yale alarm warranty valid?
The warranty is covered by the retailer, normally for 2 years.
Can I add more than one siren to my Smart Alarm?
Yes, you can add 2 sirens via the Smart Living Alarm App.
How many accessories can I add to my Smart Home Range System?
You can add on a total of 20 devices. However a maximum of 6 control or view devices, for example, any combination of the PIR Camera, PIR Video Camera, or the Power Switch.
How loud is the external/ internal siren?
The technical specification is 104 decibels (dBA).
How is the external siren powered?
The siren uses non-rechargeable, D-type alkaline batteries.
How often will I have to change the batteries in my alarm system?
Batteries should last for 18-24 months. To change the batteries in your accessories, go to the App and select the device that needs new batteries, and follow the battery change instructions.
I have a shed/garage, will I be able to use a detector in this location?
Yes, providing it is within 30m of the Smart Hub. We recommend using the PIR detector to protect the area.
Can I make my alarm system pet-friendly?
Yes, Pet PIRs are available from the Yale Store website and other online retailers.
What happens if the Internet goes down?
The alarm will remain in the state it was before the Internet went down.
Can I arm downstairs and leave upstairs unarmed?
Yes, PIR detectors upstairs must be set to “Home Omit” allowing movement upstairs without triggering the alarm.
How will the system notify me of low batteries?
The hub will give an amber warning light, the app will tell you which device has a low battery.
Which Pet PIR is compatible with a Smart Home Alarm range?
You can view pet PIRs compatible with the Smart Home alarm range on the Yale Store.
Will my pet Dog or Cat trigger my alarm?
Yes, when the alarm is set.
Is my Yale alarm insurance approved?
To be Insurance approved the system would need to be a graded alarm and comply with the European standard EN 50131.
All of our alarms are self -monitored and self-install, to ensure no monitoring fees, they are not graded and therefore do not comply with the standard.
Please check with your individual insurance providers if a graded system is required.
How can I part arm my alarm?
You can configure ‘part-arm’ settings in the Yale Alarm App so that specific devices will not set off the alarm when in part-arm mode. You have full control and can change these settings if required at any time without the need to move your accessories.
Please follow the instructions displayed below for instructions on how to part arm a Smart Home Alarm