View the full article in the Yale Smart Opener FAQ

If Yale Smart Opener needs to be installed outdoors for example on a gate, in these applications please ensure to place the componantents inside of a weatherproof box.

These videos will help with the installation of the Yale Smart Openers.

Auto-Open is a feature that automatically opens your Garage door or Gate when you arrive home, without having to reach for your phone or your keys.

If you're an iOS user, this article has more information about the Auto-Open feature.

Auto-Open is a feature that automatically opens your door when you arrive home, without having to reach for your phone or your keys.

If your an Android user, this article has more information about the Auto -Open feature.

The Auto Close feature enables your Yale Smart Opener to Close your Garage/Gate automatically after a predetermined amount of time (up to 30 minutes) has passed.

When Auto Close is activated, the timer will start as soon as the Garage/Gate fully open status is detected in the app.

When the timer runs out, the Garage/Gate was opened with a RF remote, manually or any other opening method apart from using the app.

Follow the steps below to perform a factory reset on your Yale Smart Opener:

1. On your phone, open the Yale Home App and go to the lock circle screen, which is the screen that shows you whether your door is locked or unlocked.
2. Select the Settings menu (gear icon).
3. Select the device you wish to reset.
4. Scroll to factory reset.
5. Select "Reset".

Firmware updates are released periodically to help improve connection speed, connection reliability, motor controls and Auto-Lock.

Firmware updates begin automatically when the lock owner connects to their lock. You cans till operate your lock via the app during the update.

Firmware updates can take anywhere from 5-15 minutes. Be sure to keep your phone near your lock, with the Yale app open throughout the whole update.

If you are having trouble connecting to your Yale Smart Opener using the Yale Home app, the following troubleshooting may help:

• Trying to connect remotely 
• Wi-Fi and Bluetooth: Turn off and on
• Forcequit the Yale Home app
• Trying to connect over Bluetooth

No, the Yale Smart Opener has built in Wi-Fi so it can connect directly to your Wi-Fi Network.

Click here to learn how the Yale Smart Opener WiFi works.

The Yale Home App will notify you in advance if the batteries are running low (when the batteries are at 25%), giving you an opportunity to replace them before they run out of charge.

Should the battery completely run out of charge on the Yale Door Position Sensor, the Yale Smart opener will still continue to function but the state of the door position will not be accurate.

The expected battery life of the Door Position Sensor (DPS) is approximately 3 years.