Yale Smart Video Doorbell Support
We want your experience with the Yale products in your home to be as easy as possible. If you're having trouble getting to grips with your Yale smart security products, let us help!
Getting Started
Everyday Use
How do I view live footage from my Yale Smart Video Doorbell?
You can access the live view instantly through the Yale Home app. Just open the app and tap the Doorbell Camera tile on your dashboard — the live feed will launch right away.
How do I capture videos or images on my Yale Smart Video Doorbell?
1. Event-Based Recordings: The doorbell automatically records video clips when motion is detected. These recordings are triggered based on your motion detection settings. To adjust these:
- Open the Yale Home app
- Go to your Doorbell settings
- Customize the motion detection and recording preferences
2. Manual Capture via Live View: You can also manually record video or take snapshots while viewing the live feed:
- Open the Yale Home app
- Navigate to the Live View page for your doorbell
- Tap Record to save a video clip
- Tap Snapshot to capture an image
Where are videos and images stored?
For all event-based recordings, the videos will be stored in the units built-in flash memory and accessed via the activity feed in the Yale Home app. If you have a Yale subscription plan, then the recordings will be securely stored in the Yale cloud instead of the units local flash memory.
For on-demand video recordings or image snapshots, all media is stored in the mobile phone's storage and can be accessed through the built-in media gallery in the mobile operating system.
Click here to view more information on the Subscription services.
Can I adjust the length of video clips recorded when motion is detected?
Yes, you can customise the clip length in the Yale Home app. Here's how:
- Open the Yale Home app.
- Tap your doorbell on the dashboard.
- Tap the Settings icon in the top right corner.
- Scroll down to Motion Detection Settings and tap Clip Length.
- Use the slider to adjust the clip length between 10 and 60 seconds.
Can I change the video resolution for live streaming and recorded clips?
To change the video resolution in the Yale Home app:
- Open the Yale Home app.
- Tap your doorbell on the dashboard.
- Tap the Settings icon in the top right corner.
- Scroll down to Video Settings and tap Video Quality.
- Choose your preferred solution:
- High (1080p) for better image quality
- Medium (720p) to save bandwith or storage
How would I play back video event footage?
All event footage is displayed in your Yale Home apps Activity feed, scroll to the date and time, select the video and play.
How many video clips can be stored in the local storage of the Yale Smart Video Doorbell?
As a guide, the Yale Smart Video Doorbell has approximately 3-4 days of videos storage if set to 720p, 20 clips per day, 10 seconds long.
If the camera is set to record in 1080P the storage limit is approximately 2 days.
Is it possible to adjust the video clip length when motion detection is detected?
Sure, in the Yale Home app go to House Settings >Select your Yale Smart Video Doorbell settings>Video Settings>Clip Length. You can adjust between 10 - 60 seconds using the slider.
Is it possible to adjust the video clip length when motion detection is detected?
You can customise the motion detection in the Yale Home app under House Settings > Select your Yale Smart Video Doorbell Settings>Motion Detection Settings .
You can adjust to only detect Humans and also adjust motion detection sensitivity.
You can also adjust the Motion Detection Re trigger time under Advanced Setting > Motion Re-Trigger Time and adjust to increase the time from off to 60 seconds.
This will reduce the number of alerts in concession.
Where can I access the live view from my Yale Smart Video Doorbell?
If you have added the Yale Smart Video Doorbell to your favourites screen you can view the live footage instantly from here.
Alternatively, you can access the live view by selecting the camera feed you want to view from the camera list page.
Is it possible to block out certain areas of the camera image, e.g. my camera image covers my drive and my neighbours and I don't want my neighbours area to be recorded?
Certainly, you are in full control, in the Yale Home app go to House settings > Select the Yale Video Doorbell settings > Motion Detection Settings > Privacy Zone>create Privacy Zone.
Select the areas you want to block and then save.
What is a Detection Zone?
Under settings for the Yale Smart Video Doorbell you will have the option to use Detection Zones. This means that you can select areas in which you will not get motion detection alerts from, all other areas are your Detection Zones that will be active for motion alerts.
What is a Privacy Zone?
Under settings for each Yale Smart Video Doorbell, you will have the option to use Privacy Zones. This means that you can select areas in which you will not be able to view or record, they will be black areas. This is used when you want to avoid recording areas that are outside of your property area.
How do I reset the Yale Smart Video Doorbell and remove it from my Yale Home account?
Under settings for your Yale Smart Video Doorbell in the Yale Home app you will find the option Utilities > Remove Device, selecting Remove device removes the device from your Yale Home account and resets the unit back to factory setting so a new user can set it up.
At night my Yale Smart Video Doorbell has a number of LEDS around the outside, of the camera lens, why and can these be turned off?
These are the night vision LEDS, you can turn these off in the Yale Home app Settings> Video settings> Night vision. Please note the clarity of images at night will be affected so the area will need to be well lit.
There is a green LED around the Doorbell symbol on the front of my camera, why?
This is the status LED and illuminates when motion is detected, this allows your visitors to see the doorbell button at night.
What is the expected battery life of the Yale Smart Video Doorbell?
This depends on usage and activated features such as motion detect, spot light. A fully charged battery will provide approximatly 4-6 months use.
How would I check the battery level of my Yale Smart Video Doorbell?
The battery level is displayed in the Settings section of the Yale Home app under Device Information, this is displayed as a percentage.
If connected to the mains supply, a lightetning bolt symbol will be displayed.
How many users can I share access to my Yale Smart Video Doorbell with?
There is no limit to the number of users that you can share access to your Yale Smart Video Doorbell with.
How do I communicate via my Yale Smart Video Doorbell?
When the Yale Smart Video Doorbell is pressed your mobile phone will notify you via an incoming call. Answer the call to see and hear your visitors, you can communicate to the visitors directly.
You can also select your Yale Smart Video Doorbell from the Yale Home App favourites or camera list page. This will then open the live stream as illustrated below, from here you select the speaker icon to hear or mute audio. Select the microphone icon to mute or unmute the microphone.When the Yale Smart Video Doorbell button is pressed, do all owners recieve a notification and can all owners communicate through the Yale Smart Video Doorbell at the same time?
All users with shared permission will recieve a notification, all users can answer, listen and talk.
However, the users that has answered the notification will not be able to hear and talk to other users with access through the Yale Home app, they may only communicate to the person who pressed the Yale Smart Video Doorbell button.
If nobody answers the call, it will time out and close after 30 seconds.
Troubleshooting
Yale Smart Video Doorbell Not Powering On After Battery Recharge
If you've recharged the battery in your Yale Smart Video Doorbell and the device still doesn't power on, a reboot may be required. Normally, the doorbell powers on automatically once the battery is charged. However, in some cases, a manual reboot is necessary.
To reboot your doorbell:
- Use the security pin tool (included in the box) to remove the doorbell from its backplate, if it's not already detached.
- Locate the small reset button next to the power button on the rear of the unit.
- Using the pin tool, press and hold the reset button for 1 second.
- The device will reboot automatically.
After rebooting, your doorbell should power on as expected.
Smart Video Doorbell: Rapid Battery Drain
Adjusting the following device settings to match the installation environment can significantly extend battery life. You’ll find these options in the device settings within the Yale Home app.
- Motion Detection Settings
- Avoid enabling “All Other Motion Detection” in high-traffic areas.
- Use “Human Detection” to reduce unnecessary triggers.
- Motion Sensitivity
- Lower sensitivity to reduce detection range and limit frequent activations.
- Detection Zone
- Exclude busy areas (e.g., roads, footpaths) using the zone editor to prevent unwanted triggers.
- Clip Length
- Set shorter recording durations (10–60 seconds).
- Enable “End Recording When Motion Stops” to avoid extended recordings.
- Motion Re-Trigger Time
- Add a delay (10–60 seconds) between recordings to reduce battery use during continuous motion.
- Motion Detection Settings
How to Reboot Your Yale Smart Video Doorbell
You can reboot the device in two ways, via the Yale Home App and directly on the Doorbell unit.
1: Reboot via the Yale Home App
- Open the Yale Home app.
- From the dashboard, tap on your Doorbell.
- Tap the Settings icon in the top right corner.
- Scroll down to Utilities and select Restart Device.
2: Reboot via the Doorbell Unit
- Use the security pin tool included in the box to remove the Doorbell from its backplate.
- Locate the small button next to the power button on the rear of the unit.
- Press this button for 1 second.
Using either method, once restarted, the outer ring of the Doorbell will blink green, indicating a successful reboot.
Mechanical Chime Buzzing After Installation
If your old mechanical chime is making a buzzing noise after installing your Yale Smart Video Doorbell, it likely means the chime is still connected to the power supply. As a result, it may vibrate or buzz due to electrical current passing through it.
To resolve this issue, please disconnect the mechanical chime and bypass the power using the provided fuse. You can view the physical installation instructions in the device settings:
- Open the Yale Home app.
- From the dashboard, tap on your Doorbell.
- Tap the Settings icon in the top right corner.
- Scroll down and select Installation Guide.
Alternatively, you can Click here to watch our setup video for step-by-step instructions on installing your Yale Smart Video Doorbell.
I have forgotten my user / account password to the Yale Home app?
You can reset your password in the app by choosing Forgot Password from the login screen, or alternatively- via the online account management portal link here
My Yale Smart Video Doorbell will not connect to my Wi-Fi network?
Please make sure that your router is using 2.4vGHz frequency, Yale Smart Video Doorbell does not support 5 GHz Wi-Fi networks.My Yale Smart Video Doorbell keeps disconnecting from my Wi-Fi network, why?
Try to move your Yale Smart Video Doorbell and router closer to each other. If you are using a mesh network, please make sure that the unit is connecting to the closest mesh node.Battery life on the Yale Smart Video Doorbell is not according to my expectations?
If you have your Yale Smart Video Doorbell pointing at a very busy area this can affect the battery life. To improve this you can change the settings for Motion Sensitivity or choose only to detect objects and not all motion. There is also an option to try and point the camera to only view the desired area and try to avoid streets in the background. WIthin the Yale Home app, adjust the image detection zone accordingly. The outside temperature is also something that affects battery life, in very cold environments the battery will drain quicker. Another aspect is the Wi-Fi connection, if the connection is poor then it will also have a negative impact on the battery life.After installing my Yale Smart Video Doorbell, the old mechanical chime is making buzzing noise?
Rebooting the device momentarily disconnects the internal battery.
You can reboot from within the settings menu in the Yale Home app or you can do this via the Yale Smart Video Doorbell itself.From the Yale Home App: Press the gear icon to navigate to the settings page, scroll down to Utilities and select Restart Device. This will restart the unit remotely, the outer ring of the Doorbell will begin blinking green when it has been successfully restarted.
From the Yale Smart Video Doorbell: On the Smart Video Doorbell you will need to use the metal security pin (supplied in the box) or a needle to push the small button located next to the power button on the rear of the unit.
How do I perform a hardware reset of the Yale Smart Video Doorbell?
A hardware reset returns the Smart Video Doorbell back to factory settings, but maintains existing registration to a current users account. On the back of Yale Smart Video Doorbell you will find the on/off button, press and hold this button for approximately 12 seconds, you will hear a beep, now you can release the button. The LED ring around the Doorbell button will flash red/green, remain off for one second followed by a steady flashing green, this indicates that the Doorbell has successfully reset and re-booted.
If the Yale Smart Video Doorbell has been assigned to a users account, the hardware factory reset does not remove the unit from the ecosystem, data and recorded videos will remain in the Yale Home app/cloud as well as the cameras registration to the existing users account. After a hardware factory reset, the unit can be set up again to a new home or Wi-Fi network, but only when using the existing owners account that it is registered to. This means for example, that a stolen camera can't be onboarded and registered to a new account.
To set up the Yale Smart Video Doorbell to a new user account, the owner account linked to the unit needs to unregister the device (SETTINGS>UTILITIES>REMOVE DEVICE ) in the Yale Home app.
