Support for Yale Linus Smart Lock L2

Here, you'll find comprehensive resources to assist you with setup, troubleshooting, and maximizing the features of your smart lock.

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Yale Linus L2 Frequently Asked Questions

How easy is it to install?

The Yale Linus Smart Lock L2 is designed for hassle-free installation.

There is no drilling or damage to the door, with simple instructions provided.

What methods can be used to operate the Linus® Smart Lock L2?

The Yale Linus® Smart Lock L2 can be operated via the Yale Home App, you can allow App access to guests via virtual keys.

How will I know if the batteries in my Smart Lock need to be replaced?

When the batteries hit 20%, you will be sent a low battery email notification and there will be a low battery icon within the app.

What is the expected battery life of the Linus® Smart Lock L2?

The battery lifetime is dependent on the number of turns per locking.

Based on normal usage, the battery will last up to 6 months.

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Getting started

Learn how to set up your Yale Linus® Smart Lock L2 quickly and easily with step-by-step instructions.

How to Install: Yale Linus® Smart Lock L2
Our step-by-step DIY guide makes installation quick and effortless, with helpful tips and visuals to guide you along the way.
An installation video can be found here
How to Calibrate: Yale Linus® Smart Lock L2
Our step-by-step calibration guide makes calibrating your lock and DoorSense^TM simple. An installation video can be found here
Compatibility Checker
The compatibility checker below will give you information about whether the Yale Linus® Smart Lock L2 is compatible with the mechanical lock and cylinder that is on your door.
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How do I turn on the Linus® Smart Lock L2?
The Linus® Smart Lock L2 will automatically power on when inserting the battery.
Note - ensure the battery is fully charged first.
What application should I use with the Linus® Smart Lock L2?
Yale Home is the application to use on your mobile phone. The app is available on Apple AppStore or Google Play.
Download the Yale App from the App Store or Google Play depending on your device.
Once you have downloaded the Yale Home app you will need to click on Create an account or sign in if you already have an account.
Support for Getting Started
For more support for getting started click here

Everyday use

Discover how to make the most of your smart lock with tips for daily operation and functionality.

How to use Auto-Unlock for IOS
Auto-Unlock is a feature that automatically unlocks your door when you arrive home, without having to reach for your phone or your keys.

If your an iOS user, this article has more information about the Auto-Unlock feature.
How to Use Auto-Unlock for Android
Auto-Unlock is a feature that automatically unlocks your door when you arrive home, without having to reach for your phone or your keys.
If your an Android user, this article has more information about the Auto-Unlock feature.
Apple Watch and Yale Access
If you have an Apple Watch and a Yale Smart Access product used with Wi-Fi and the Yale Access app, you can use your Apple Watch to lock and unlock.
Open the Yale Access App on the device. Tap the green lock circle to unlock the door. Conversely, tap the red lock circle to lock it again.
You must be the Owner to operate the Yale Access app with an Apple Watch.
How to set access schedules?
Yale Smart Locks have 3 access types: Always, Temporary and Recurring.
You can choose between three different access types when adding guests to your Smart Lock.
You can modify access types for your existing guests in the Guests List or set them when you invite new guests.
Support for Everyday Use
For Support for Everyday Use click here

Troubleshooting

Find solutions to common issues and ensure your lock is working smoothly at all times.

How do I Factory Reset my lock?
Follow the steps below to perform a factory reset on your lock:
1. On your phone, open the Yale Home App and go to the lock circle screen, which is the screen that shows you whether your door is locked or unlocked.
2. Select the Settings menu (gear icon).
3. Select the device you wish to reset.
4. Scroll to factory reset.
5. Select "Reset Lock".
Updating lock Firmware
Firmware updates are released periodically to help improve connection speed, connection reliability, motor controls and Auto-Lock.
Firmware updates begin automatically when the lock owner connects to thier lock.
You can still operate your lock via the app during the update.
Firmware updates can take anywhere from 5-15 minutes.
Be sure to keep your phone near your lock with the Yale app open throughout the whole update.
Trouble connecting to lock
If you are having trouble connecting to your lock using the Yale Home App, the following troubleshoot:
- Trying to connect remotely.
- Wi-Fi and Bluetooth: turn off and on.
- Force quit the Yale Home App.
- Trying to connect over Bluetooth.
What do I do id the Yale Home App says the lock is unlocked when it’s actually locked?
If the Yale App shows that your lock is locked when its really unlocked (and vice versa), chances are it needs to be re-calibrated from the settings tab in your Yale Home App. You must be within Bluetooth range of the lock to re-calibrate it.
PLEASE NOTE: Incorrect lock status may also happen if the lock is being set up or tested on a flat surface.
Support for Troubleshooting
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