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Troubleshooting your Yale Smart Outdoor Camera

Troubleshooting FAQ

  • My Yale Smart Outdoor Camera will not connect to my Wi-Fi network?

    Please make sure that your router is using 2.4 GHz frequency, Yale Smart cameras do not support 5 GHz Wi-Fi networks.

  • My Yale Smart Outdoor Camera keeps disconnecting from my Wi-Fi network, why?

    Try to move your camera and router closer to each other. If you are using a mesh network, please make sure that the camera is connecting to the closest mesh node..

  • I have forgotten my user / account password to the Yale Home app?

    You can reset your password in the app by choosing the Forgot Password function on the login screen.

    or alternatively via the online account management portal link here 

  • The Yale Smart Outdoor Camera battery is draining quicker than I would of expected, what could be the reason for this?

    If you have your camera pointing at a very busy area this can affect the battery life. To improve this, you can change the settings for Motion Sensitivity or choose only to detect objects and not all motion. You could also try repositioning the camera to only view the desired area and try to avoid busy streets in the background.

    The outside temperature is also something that can impact battery life, in very cold environments the battery will drain quicker.

    Another aspect is the Wi-Fi connection, if the connection is poor this could have a negative impact on the battery life.

  • How do I reboot my Yale Smart Outdoor Camera?

    The reboot is a power cycle of the Yale Outdoor Camera.

    You can do this from within the settings menu in the Yale Home app or you can do this via the Yale Smart Outdoor camera itself. 

    From the Yale Home App: Press the gear icon to navigate to the settings page, scroll down to Utilities, and select Restart Device. This will restart the camera remotely, the camera will begin blinking green when it has been successfully restarted. 

    From the Yale Smart Outdoor Camera: On Yale Smart Outdoor Camera you need to use a security pin or a needle and push the small button located next to the power button under the rubber cover at the bottom of the unit. Press this for one second and release, once the reboot is successful, the front LED will return to flashing green.

  • How do I perform a hardware reset of the Yale Smart Outdoor Camera?

    A hardware reset returns the Yale Smart Outdoor Camera back to factory settings but maintains the existing registration to a current user's Yale Home account. 

    Under the rubber cover on the underside of the Yale Smart Outdoor Camera you will find a button,  press and hold that button for + 12 seconds, and you will hear a bleep, you can release the button and the camera LED will follow a sequence of green and red LED flashes. A constant steady blinking green will indicate that the camera has successfully reset and rebooted.

    If the Yale Smart Outdoor  Camera has been onboarded to a Yale Home account before the reset, the hardware factory reset does not remove the camera from the ecosystem, data and recorded video will remain in the Yale Home app/cloud as well as the cameras registration to the current users account. After a hardware factory reset, the camera can be onboarded again to a new home WiFi network, however, only with the same user account it is currently registered to. To onboard the Yale Smart Outdoor Camera to a new user account, the owner account linked to the camera needs to remove (uninstall, unregister) the device from the Yale Home app. To do this, in the Yale Home app go to Settings>Utilities>Remove Device. 
    This means for example, that a stolen camera can't be onboarded and registered to a new account.