Troubleshooting you Yale Smart Video Doorbell 

FAQ's

• Yale Smart Video Doorbell Not Powering On After Battery Recharge

  If you've recharged the battery in your Yale Smart Video Doorbell and the device still doesn't power on, a reboot may be required. Normally, the doorbell powers on automatically once the battery is charged. However, in some cases, a manual reboot is necessary.

  To reboot your doorbell:

  1. Use the security pin tool (included in the box) to remove the doorbell from its backplate, if it's not already detached.
  2. Locate the small reset button next to the power button on the rear of the unit.
  3. Using the pin tool, press and hold the reset button for 1 second.
  4. The device will reboot automatically.

  After rebooting, your doorbell should power on as expected.

• Smart Video Doorbell: Rapid Battery Drain

  Adjusting the following device settings to match the installation environment can significantly extend battery life. You’ll find these options in the device settings within the Yale Home app.

  1.  Motion Detection Settings
     • Avoid enabling “All Other Motion Detection” in high-traffic areas.
     • Use “Human Detection” to reduce unnecessary triggers.
  2.  Motion Sensitivity
     • Lower sensitivity to reduce detection range and limit frequent activations.
  3.  Detection Zone
     • Exclude busy areas (e.g., roads, footpaths) using the zone editor to prevent unwanted triggers.
  4.  Clip Length
     • Set shorter recording durations (10–60 seconds).
     • Enable “End Recording When Motion Stops” to avoid extended recordings.
  5.  Motion Re-Trigger Time
     • Add a delay (10–60 seconds) between recordings to reduce battery use during continuous motion.

• How to Reboot Your Yale Smart Video Doorbell

  You can reboot the device in two ways, via the Yale Home App and directly on the Doorbell unit.

  1: Reboot via the Yale Home App

  1. Open the Yale Home app.
  2. From the dashboard, tap on your Doorbell.
  3. Tap the Settings icon in the top right corner.
  4. Scroll down to Utilities and select Restart Device.

  2: Reboot via the Doorbell Unit

  1. Use the security pin tool included in the box to remove the Doorbell from its backplate.
  2. Locate the small button next to the power button on the rear of the unit.
  3. Press this button for 1 second.

  Using either method, once restarted, the outer ring of the Doorbell will blink green, indicating a successful reboot.

• Mechanical Chime Buzzing After Installation

  If your old mechanical chime is making a buzzing noise after installing your Yale Smart Video Doorbell, it likely means the chime is still connected to the power supply. As a result, it may vibrate or buzz due to electrical current passing through it.

  To resolve this issue, please disconnect the mechanical chime and bypass the power using the provided fuse. You can view the physical installation instructions in the device settings:

  1. Open the Yale Home app.
  2. From the dashboard, tap on your Doorbell.
  3. Tap the Settings icon in the top right corner.
  4. Scroll down and select Installation Guide.

  Alternatively, you can Click here to watch our setup video for step-by-step instructions on installing your Yale Smart Video Doorbell.

• I have forgotten my user / account password to the Yale Home app?

  You can reset your password in the app by choosing Forgot Password from the login screen, or alternatively- via the online account management portal link here 

• My Yale Smart Video Doorbell will not connect to my Wi-Fi network?

  Please make sure that your router is using 2.4vGHz frequency, Yale Smart Video Doorbell does not support 5 GHz Wi-Fi networks.

• My Yale Smart Video Doorbell keeps disconnecting from my Wi-Fi network, why?

  Try to move your Yale Smart Video Doorbell and router closer to each other. If you are using a mesh network, please make sure that the unit is connecting to the closest mesh node.

• Battery life on the Yale Smart Video Doorbell is not according to my expectations?

  If you have your Yale Smart Video Doorbell pointing at a very busy area this can affect the battery life. To improve this you can change the settings for Motion Sensitivity or choose only to detect objects and not all motion. There is also an option to try and point the camera to only view the desired area and try to avoid streets in the background. WIthin the Yale Home app, adjust the image detection zone accordingly.  The outside temperature is also something that affects battery life, in very cold environments the battery will drain quicker. Another aspect is the Wi-Fi connection, if the connection is poor then it will also have a negative impact on the battery life.

• After installing my Yale Smart Video Doorbell, the old mechanical chime is making buzzing noise?

  Rebooting the device momentarily disconnects the internal battery.
  
  You can reboot from within the settings menu in the Yale Home app or you can do this via the Yale Smart Video Doorbell itself. 

  From the Yale Home App: Press the gear icon to navigate to the settings page, scroll down to Utilities and select Restart Device. This will restart the unit remotely, the outer ring of the Doorbell will begin blinking green when it has been successfully restarted. 

  From the Yale Smart Video Doorbell: On the Smart Video Doorbell you will need to use the metal security pin (supplied in the box) or a needle to push the small button located next to the power button on the rear of the unit.

• How do I perform a hardware reset of the Yale Smart Video Doorbell?

  A hardware reset returns the Smart Video Doorbell back to factory settings, but maintains existing registration to a current users account. On the back of Yale Smart Video Doorbell you will find the on/off button, press and hold this button for approximately 12 seconds, you will hear a beep, now you can release the button. The LED ring around the Doorbell button will flash red/green, remain off for one second followed by a steady flashing green, this indicates that the Doorbell has successfully reset and re-booted.

  If the Yale Smart Video Doorbell has been assigned to a users account, the hardware factory reset does not remove the unit  from the ecosystem, data and recorded videos will remain in the Yale Home app/cloud as well as the cameras registration to the existing users account. After a hardware factory reset, the unit can be set up again to a new home or  Wi-Fi network, but only when using the existing owners account that it is registered to. This means for example, that a stolen camera can't be onboarded and registered to a new account.  
  
  To set up the Yale Smart Video Doorbell to a new user account, the owner account linked to the unit needs to unregister the device (SETTINGS>UTILITIES>REMOVE DEVICE ) in the Yale Home app.