Contact us


To contact a member of our consumer support team,  please complete our online form below. If your query relates to spare keys, please email us using the button below.

Opening hours:

Monday - Friday: 8:30am - 7:00pm
Saturday: 9am - 12:30pm

Yale UK 
Portobello Works
School Street, Willenhall
WV13 3PW

Telephone: +44 (0) 1824 731141

May Bank Holiday - Please note: 

Our customer support will be closed on Monday 2nd May and will reopen on Tuesday 3rd May

Spare Keys

Call our customer helpline on 0845 223 2128
Monday - Thursday: 8:30am - 4:30pm 
Friday - 8:30am - 3:30pm

Email us at:



Call our telephone helpline on 0845 223 2124 (Option 2)
Monday - Thursday: 8:00am - 5:30pm
Friday - 8:00am - 4:30pm

Email us at:


Media enquiries 

Email us at: