Contact us

Consumer

Customer helpline: 01902 364606
Monday - Friday: 8:30am - 5:30pm
Saturday: 9am - 12:30pm

Head of Consumer Sales
Yale UK
Portobello Works
School Street, Willenhall
WV13 3PW

Consumer complaints

If you've been in touch and are unhappy with the resolution, please let us know by completing our complaints form.
Our senior management team will contact you within 24 hours and will help resolve your issue as quickly as possible.

Complaints form

Locksmiths

Call our telephone helpline on 0845 302 4765
Monday - Thursday: 8:00am - 5:30pm
Friday - 8:00am - 4:30pm

Email us at: locksmiths@yale.co.uk

Trade

Call our telephone helpline on 0845 223 2126
Monday - Thursday: 8:00am - 5:30pm
Friday - 8:00am - 4:30pm

Email us at: orders@yale.co.uk

Alternatively you can Fax us on 0845 223 2127

OEM customer

Call our OEM customer helpline on 0845 223 2128
Monday - Thursday: 8:30am - 4:30pm
Friday - 8:30am - 3:30pm

Email us at: oem_customerservice@yale.co.uk

Media enquiries

Email us at: yale@edsonevers.com