Orders are usually delivered within 3-4 working days*, Monday to Saturday, 8am - 6pm. Some items may delivered slightly earlier or later.
*with the exception of Spare Door Keys which are made to order, have up to a 10 day delivery time and will require signature on delivery.
Yale offers free standard delivery when you spend £20 or more, with the exception of spare door keys, which due to the high security nature of the product, are charged at £9.60. Delivery is charged at £4.99 for all standard orders under £20.
DPD is our delivery partner, they will send out an automated message to the mobile number provided with a delivery date and time slot where available. If no-one is available, the courier will attempt to leave the parcel with a neighbour. The courier will post a card through your door with further delivery instructions if they're unable to complete delivery or if they leave the parcel with a neighbour.
If your delivery is overdue, or if any of your items have been accidentally damaged during transit, or for any other queries, please contact our Customer Services Team by filling out our online form.
You must contact us before returning your item by filling out our online form quoting your Yale Sales Order Number to discuss your issue.
This policy is offered in addition to your statutory rights.