FAQ

When making an Airbnb reservation, the Amenities section may state whether the property supports keyless entry. After a reservation is confirmed by the Main Host, Guests will receive a welcome email with instructions about how to unlock and lock the door during the reservation period. Check your junk mail if you did not receive the email in your inbox.

Your access to the home will depend on the setup the Host uses at the property. There are 3 possible ways to access an Airbnb that uses an Yale Smart Lock: 

1. Access Using the App 
2. Access Using the Keypad 
3. Access Using Either App or Keypad. 

The different types of home access are outlined in the Types of Home Access section below.

If the property does not have a Keypad, or you would like to use your phone to unlock the door, you need to download the Yale App and link it to your Airbnb account before your stay. If the reservation confirmation email contains an entry code, you can skip this step and use the Keypad to enter the property if preferred.

After a reservation is confirmed by the Host, Guests will receive a welcome email with instructions about how to unlock and lock the door during the reservation period.

1) Access Using the App

• If the Host authorizes access using the app, we will send an email with instructions about how to install the Yale mobile app, create an Yale account, and connect it to the guest’s Airbnb account.
• The guest will then be able to view the upcoming reservation.
• Guest access will be valid for the duration of the reservation.

*Guests based outside of the United States: When creating an account, it is important that you are able to receive text messages from the United States. This is part of the account verification process. If you do not receive a text message during this process, you must make alternate arrangements to access the Airbnb home.

2) Access Using the Keypad

• If the Host authorizes access using the Smart Keypad, we will send an email with a personal entry code to the guest once the reservation is confirmed.
• The code will be valid for the duration of the reservation.
• If the reservation date/time is changed, the period of time that the code is valid will also change accordingly, but the entry code will remain the same.
• If the reservation is cancelled, the code will be deactivated.

3) Access Using Either App or Keypad

If the Host authorizes access using either the app or Smart Keypad Keypad, the guest has the option to use the entry code or the mobile app.

Access via App: Only the primary Airbnb guest receives automatic access. You will have to send your guests’ phone numbers to the host, so the host can grant access to your additional guests.

Access via Keypad: You can share the personal entry code with your travel partners, but it should not be shared with others who are not authorized to enter the home.

• Locate the rectangular keypad near the door of the Airbnb rental.
• Enter your personal entry code on the keypad.
• Press the Yale Logo button at the bottom of the keypad.
• The keypad light will pulse and then flash when the lock operation has been completed.
• You can unlock and lock the door using the same method.
• When locking the door after you leave the home, confirm that the door is locked by attempting to open the door.
• If the unlock or lock operation fails, contact your Airbnb host for assistance.

Auto-Lock: The host may also have the lock set to Auto-Lock after closing the door. The host may note this in any instructions available about the home. If Auto-Lock is enabled, you would not have to enter the keypad code to lock the door.

Keypad One Touch Lock: The host may also have the keypad set to One-Touch Lock. If so, when you leave the home, you can simply press the red, circular button to lock the door.

Please check with your host to see if these features are enabled during your stay.