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FREE delivery on ALL orders to GB & NI. Fast delivery within 1-2 days . *T&Cs apply

Support for Keyless

In our download center you can download manuals and other important documents that concern our products.

Getting Started

  • How do I install my Keyless Connected Smart Lock?

    Please watch our YouTube video for guidance on how to install your Keyless Connected Smart Lock: https://www.youtube.com/watch?v=iZcD1RVWU7k&feature=youtu.be

  • How do I open my lock?

    Please check whether you are using the correct manual for your keyless, there are two versions a keyless connected and non-connected, both of which function in slightly different ways. Therefore, using the incorrect manual for the model of keyless will cause processes not to function correctly.

    If using the Keyless connected lock you can either:

    Use the primary code: Touch the keypad with the palm of your hand, enter a valid user code, press the ‘*’ key, turn the thumbturn to open the door.

    Use the Key Card/Tag: Present a valid Key card or Tag to the lock, turn the thumbturn to open the door.

    Use the Remote fob: Press any button on a registered Remote Fob, Turn the thumbturn to open the door.

    Step 1
    Touch the keypad with the palm of your hand, insert your master code/pincode, followed by the * button and turn the thumbturn 90 degrees clockwise

    Step 2
    Or present your keycard or tag to the lock and turn the thumbturn 90 degrees clockwise

    Step 3
    Alternatively, press any button on your key fob and turn the thumbturn 90 degrees clockwise

  • How do I add a User Code?

    Please follow the steps shown below, once the primary code has been reset back to factory settings it will be automatically set to 123456, and all codes, Cards/Tags and Fobs will be deleted. To alter the master code, add cards to the keyless or add tags please click the highlighted text. 

    Step 1
    Locate the battery pack above the nightlatch

    Step 2
    Remove the cover

    Step 3
    Then remove one battery only and press the R button

    Step 4
    Continue to press the R button whilst inserting the battery back in. The lock will beep 12 times followed by a three-tone ascending beep. Wait for 10 seconds and a two-tone sound will be heard.The master code is now set to 123456, and all codes, Cards/Tags and Fobs are deleted.

  • How do I register a remote Key Fob that comes with a module?

    1. Wake up keypad
    2. Insert your master code and press the hash button
    3. Press 3, then #
    4. Press 1, then #
    5. Select a slot for your key fob between 1-5 and then press #
    6. Press both unlock buttons on your fob
    7. Press # to complete the setup

  • Can any of the Yale Nightlatches work with the Keyless lock?

    The majority of nightlatches will be fully compatible. The only nightlatches that are not compatible are those which have a 40mm backset (the distance from the edge of the door to the centre of the cylinder) and roller bolts.

  • Are the modules interchangeable?

    Yes, as long as you have the Keyless ‘connected’ model of the lock. In order to find out if you have the Connected version of the Keyless, please check if it has a card symbol on the keypad show in the image below.  

  • What module do I need for my Keyless connected?

    The Yale Keyless Connected Smart Lock can have Z-Wave® 2 and Yale modules added to allow easy integration to smart home systems.
    Z-Wave Module 2: Allows the Keyless Connected to be integrated into third-party automation systems including Samsung SmartThings
    Yale Module 2: The Keyless Connected lock can be connected to your Yale Smart Alarm, giving you notifications on the usage of the lock and alarm system.


    Step 1
    Yale Module 2

    Step 2
    The Z-Wave Module 2

Basic Functionality

  • How do I delete a user code?

    To delete a user code from a Keyless connected smart door lock please follow the steps below.

    Step 1

    Wake up the keypad by touching it using the palm of your hand

    Step 2

    Insert your master code and press the hash button

    Step 3

    Press the number 2 button, followed by the hash button

    Step 4

    Now press the number 3 button, followed by the hash button.

    Step 5

    Select the slot that the user was assigned to between 1-20 and then press the hash button

  • How do I remove a key card/tag from my keyless smart door lock?

    To remove a key card or tag from your keyless smart door lock please follow the steps below.

    Step 1

    Wake up the keypad by touching it using the palm of your hand

    Step 2

    Insert your master code and press the hash button

    Step 3

    Press the number 0 button, followed by the hash button

    Step 4

    Now press the number 3 button, followed by the hash button.

    Step 5

    Please select the slot that your card or tag is currently registered to from 1-20 and press the hash button

    Step 6

    Press the hash button again to completed the deletion process

  • How do I set or change the primary code on my Keyless Connected Smart Door Lock?

    Please view the images and image captions below for full instructions.

    Step 1

    Wake up the keypad by touching it using the palm of your hand

    Step 2

    Enter your current master code and then press the hash button. If your master code hasn't been set, it will be automatically programmed to 123456.

    Step 3

    Then press the number 1, followed by the hash key

    Step 4

    Enter a new master code, which must contain 6 numbers

    Step 5

    Press the hash key to complete the setup/change of your master code.

  • How do I add a Key Card/Tag?

    Please follow the steps shown below to add a Yale key card or tag to your keyless connected smart door lock.

    Step 1

    Wake up the keypad by touching it using the palm of your hand

    Step 2

    Insert your master code and press the hash button

    Step 3

    Then press the number 0 button, followed by the hash button

    Step 4

    Now press the number 1 button, followed by the hash button.

    Step 5

    Please select a slot between 1 and 20 for your key card or tag and then press the hash button.

    Step 6

    Present your card or tag over the lock

    Step 7

    Press the hash button to complete the setup

  • How do I turn auto re-lock on/off?

    1. Touch the keypad with the palm of your hand, then enter the primary code followed by the ‘#’
    2. Select the ‘9’ button followed by the ‘#’
    3. Press ‘1’ for auto re-lock on, or ‘3’ for auto re-lock off
    4. Press ‘#’ to complete.

    Step 1

    Wake up the keypad by touching it using the palm of your hand

    Step 2

    Insert your master code and press the hash button

    Step 3

    Then press the number 9 button, followed by the hash button

    Step 4

    To turn auto re-lock on press 1, to turn it off press 3

    Step 5

    Press the hash button to complete this setup

  • Can my Keyless ‘non-connected’ Smart Lock link to my alarm system?

    No, you will need the Keyless ‘connected’ version to remotely access this. In order to check if you have the Keyless Connected look to see if there is a card image on the screen. This indicates it is a Keyless Connected.

  • Are the modules interchangeable?

    Yes, as long as you have the Keyless ‘connected’ model of the lock. In order to find out if you have the Connected version of the Keyless, please check if it has a card symbol on the keypad show in the image below.  

Troubleshooting

  • I’ve lost the Primary Code to my lock, how do I reset back to factory settings?

    Please follow the steps shown below, once the primary code has been reset back to factory settings it will be automatically set to 123456, and all codes, Cards/Tags and Fobs will be deleted. To alter the master code, add cards to the keyless or add tags please click the highlighted text. 

    Step 1

    Locate the battery pack above the nightlatch

    Step 2

    Remove the cover

    Step 3

    Then remove one battery only and press the R button

    Step 4

    Continue to press the R button whilst inserting the battery back in. The lock will beep 12 times followed by a three-tone ascending beep. Wait for 10 seconds and a two-tone sound will be heard.The master code is now set to 123456, and all codes, Cards/Tags and Fobs are deleted.

  • My lock will not open, however it has been working fine since installation

    Please use a correct credential on the lock and you should see the following happen:

    • The Lock will scroll and play a fanfare (if the screen shows a flashing cross and plays a beeping noise this indicates the credential is wrong)
    • You should hear a faint noise of the motor engaging

    If this is the case it is likely that the nightlatch requires a handing plate. This is because certain nightlatches can only be turned one way by the key. There is a handing plate which is included with the Keyless Connected for these nightlatches. If you turn it the incorrect way the nightlatch gets double locked and can only be unlocked when you are on the inside. If possible please gain entry through a different means and then immediately fit the handing plate.

  • My Keyless Connected Smart Door Lock is not operating my Nightlatch

    Please use a correct credential on the lock and you should see the following happen:

    • The Lock will scroll and play a fanfare (if the screen shows a flashing cross and plays a beeping noise this indicates the credential is wrong)
    • You should hear a faint noise of the motor engaging

    If this is the case it is likely that the nightlatch requires a handing plate. This is because certain nightlatches can only be turned one way by the key. There is a handing plate which is included with the Keyless Connected for these nightlatches. If you turn it the incorrect way the nightlatch gets double locked and can only be unlocked when you are on the inside. If possible please gain entry through a different means and then immediately fit the handing plate.

  • My Keyless Connected will not lock after entering and shutting the door

    This could be due to a couple of reasons below:

    • If it has always done this since installation, it could be that when the tailbar was cut it is too long and is getting caught on the inside of the nightlatch (especially if there is also friction when the thumbturn is turned). Please check that the tailbar length matches the specified length on the nightlatch manual.
    • Please also check that the relock has not been turned off in the settings. To do this please refer to how to auto relock on/off question.

  • I am trying to change my pin on my Keyless Connected Smart Door Lock, however the PIN is not being retained.

    Please check whether you are using the correct manual for your keyless, there are two versions a keyless connected and non-connected, both of which function in slightly different ways. Therefore, using the incorrect manual for the model of keyless will cause processes not to function correctly.

  • What batteries does my lock use and how long will they last?

    The product uses four alkaline AA batteries. The batteries will last for approximately 1 year, based on the lock being used 10 times a day. If linked with a home automation system, it can cause the batteries to deplete quicker.

  • The batteries in my Keyless Smart Door Lock are completely flat, how do I open my door?

    To change the batteries on your Keyless Connected Smart Door lock, you will need to connect a 9-volt battery to the emergency power supply as shown in the images below.

    Step 1

    Please insert a 9v battery into the emergency battery terminal, located at the bottom of the device.

    Step 2

    Now enter your master code and press the star button. You will now be able to open your door.

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