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Yale Terms and Conditions

YOUR LEGAL GUARANTEE

The legal guarantee is a mandatory guarantee that covers a minimum two years' period for the purchase of goods/products from the seller and is valid in all EU countries. Some jurisdictions have introduced a period that is longer than the minimum two years. The legal guarantee secures the remedies you may use in case a lack of conformity occurs.

In the case of a lack of conformity, you may choose between having the goods/product repaired or replaced – unless repair/replacement is impossible or disproportionate in relation to the other remedy. For example the cost of repair far exceeds the cost of a replacement.

In some jurisdictions you may choose to terminate the agreement (purchase) or obtain a discount of the price paid for the goods/product. Furthermore, if neither repair, nor replacement is possible or proportionate you can exercise the right to terminate or obtain a discount.

You may also exercise the right to terminate the agreement if:

·         the seller has not completed the repair or replacement within a reasonable time, or

·         the seller has completed the remedy but caused significant inconvenience to the consumer,

The repair and replacement will always to be done free of charge and this includes additional items such as:

·         postage costs for returning the goods/product;

·         labour costs;

·         costs of materials used to repair goods/product.

The legal guarantee of a new good/product lasts at least two years, starting at the moment of delivery of the good/product to the consumer.

HOWEVER PLEASE NOTE: The seller is only liable for defects that existed at the time of purchase. During the first six months, the presumption is that the product does not conform due to a cause which existed at the time of the product’s delivery. If, for instance, six weeks after its delivery to you of a good/product, it stops working, the seller is considered to be responsible.

However, after the expiry of the first six months, the burden of proof shifts and you need to demonstrate that the defect of the good/product existed at the time of the delivery.

LEGAL NOTICE

1. Introduction

This is a general legal notice in relation to ASSA ABLOY Group (“ASSA ABLOY”) website. On this website, ASSA ABLOY provides online information. By accessing and using this site, you agree to be legally bound by and to comply with the terms and conditions set out in this Legal Notice.

If you register with this website, submit any material to the website or use any of the website services, you agree to these terms and conditions.

2. Copyright, Trademarks and terms of use

The contents of this site (the “Content”), including but not limited to text, graphics and images, trademarks, brands, logos and software are protected by Intellectual Property Rights Laws. The title to the Content shall not pass to you or to any other user of this site, and instead shall remain with ASSA ABLOY or a third party holding the title to the materials posted on this site.

ASSA ABLOY owns the names that are used for the company’s business and those of the company’s products and services mentioned in this site, and these names are protected by Intellectual Property Rights Laws. All trademarks are the property of their respective owners.

You must ensure that all the information you supply to us through this website, or in relation to this website, is true, accurate, current, complete and non-misleading.

3. Permission to use website

You are authorized to:

a.    view pages from this website in a web browser;

b.    download pages from this website for caching in a web browser;

c.    print pages from this website for your own personal and non-commercial use, providing that such printing is not systematic or excessive;

Unauthorised use of the Content may violate copyright, trademark, and other laws. Whenever you e-mail, download, or print copies of the Content, you must also include all copyright and other notices that are included in the Content, including any copyright notices at the bottom of the page.

The Content may not be:

     i.        reproduced, transcribed, stored in a retrieval system, translated into any natural or computer language, re-transmitted in any form or by any means (electronic, mechanical, photographic, recorded, or otherwise), resold, or redistributed without the prior written consent of ASSA ABLOY.

    ii.        sold or modified or reproduced, displayed, publicly performed, distributed or otherwise used in any way for any public or commercial purpose; and

   iii.        you may not “frame” this site or any of the content therein, and you agree not to copy any portion of this site to a server; and

   iv.        you further agree not to display or use any ASSA ABLOY names, logos or trademarks in any manner without ASSA ABLOY’s prior written consent.

The use of the Content on any other website or in any other networked computer environment for any purpose is expressly prohibited, although you may provide HTML hyperlinks from your website to this site, subject to these terms of use. You are hereby granted a non-exclusive, limited, and revocable license to link to this site. You agree not to present any links to this site in such a way that they are associated with advertising or appear to be an endorsement of any organization, product, or service. You agree not to place links to this site on any websites that a reasonable person would consider obscene, defamatory, harassing, grossly offensive, or malicious. ASSA ABLOY reserves the right to revoke this license generally, or your right to use specific links, at any time. If ASSA ABLOY revokes this license, you agree to remove and disable any and all of your links to this site immediately.

If you use the Content in a way that is not clearly allowed by these terms and conditions of use, you may be violating copyright, trademark, and other laws. If such is the case, ASSA ABLOY automatically revokes your permission to use this site, and ASSA ABLOY shall be entitled to request that you immediately destroy any copies you have made of any portion of the Content. All rights not expressly granted by these terms and conditions are reserved.

ASSA ABLOY reserves the right to suspend or restrict access to this website, to areas of this website and/or to functionality upon this website. ASSA ABLOY may, for example, suspend access to the website during server maintenance or when updating the website. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website.

You must not:

a.    use this website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, accessibility, integrity or security of the website;

b.    use this website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

c.    hack or otherwise tamper with this website;

d.    probe, scan or test the vulnerability of this website without this permission;

e.    circumvent any authentication or security systems or processes on or relating to this website;

f.     use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

g.    use data collected from this website to contact individuals, companies or other persons or entities;

h.    do anything that interferes with the normal use of this website.

You must ensure that all the information you supply to us through this website, or in relation to this website, is true, accurate, current, complete and non-misleading.

4. Registration and accounts

You may register for an account with this website by completing and submitting the account registration form on this website and following the instructions provided on the website or e-mail

You must not allow any other person to use your account to access the website.

You must notify us in writing immediately if you become aware of any unauthorised use of your account.

You must not use any other person's account to access the website, unless you have that person's express permission to do so.]

5. User login details

5.1         If you register for an account with this website, you will be asked to choose a user ID and password.

5.2         You must comply with the content rules set out in Section 7.

5.3         You must keep your password confidential.

5.4         You must notify ASSA ABLOY in writing if you become aware of any disclosure of your password.

5.5         You are responsible for any activity on this website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

6. Cancellation and suspension of account

6.1         ASSA ABLOY may:

a.    suspend your account;

b.    cancel your account; and/or

c.    edit your account details, at any time in its sole discretion with or without notice to you.

6.2         ASSA ABLOY will usually cancel an account if it remains unused for a continuous period of 24 months.

6.3         You may cancel your account on this website using your account control panel on the website.

7. Rules about your content

7.1         In these terms and conditions, "your content" means [all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files or any other information or data uploaded) that you submit to ASSA ABLOY through this website for storage or publication on, processing by, or transmission via, this website].

7.2         You warrant and represent that your content will comply with these terms and conditions.

7.3         Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

7.4         Your content, and the processing of your content by ASSA ABLOY in accordance with these terms and conditions, must not:

a.    be libelous or maliciously false;

b.    be obscene or indecent;

c.    infringe any copyright, moral right, database right, trade mark right, design right, right in passing off or other intellectual property right;

d.    infringe any right of confidence, right of privacy or right under data protection legislation;

e.    be in breach of any contractual obligation owed to any person;

f.     be untrue, false, inaccurate or misleading;

g.    constitute spam;

h.    be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or

i.     cause annoyance, inconvenience or needless anxiety to any person.

8. Links to other sites, advertisements

8.1        This site may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by ASSA ABLOY of any content contained in or provided by such third-party websites. This site is not responsible for the content of linked third-party websites; we do not review, control, or monitor the materials on any third-party websites; and we do not make any representations regarding the content, accuracy, or legitimacy of materials on such third-party websites.

8.2        If you decide to access linked third-party websites from this site, you do so at your own risk. Your use of third-party websites is subject to the respective Terms and Conditions of Use for those third-party websites, including the respective Privacy Policies of those websites.

8.3        In the event this site elects to include advertisements by third parties, these advertisements may contain links to other websites. Unless otherwise specifically stated, this site does not endorse any product or make any representation regarding the content, accuracy, or legitimacy of any materials contained in, or linked to via, any advertisement on this site. 

Limited warranties

8.1         Subject to any applicable law to the contrary, ASSA ABLOY does not warrant or represent:

a.    that the material on the website is up to date;

b.    that the website will operate without fault; or

c.    that the website or any service on the website will remain available.

8.2         Whilst every effort is taken to ensure information provided herein ASSA ABLOY does not warrant that the completeness or accuracy of the information published on this website including, but not limited to, errors in pricing or description, other human errors, or errors created by the systems and software used by the website.

8.4         ASSA ABLOY does not warrant or represent that the products ordered via this website will necessarily be available and should the product no longer be available ASSA ABLOY will inform the purchaser and refund any monies paid.

8.5         ASSA ABLOY reserves the right to discontinue or alter any or all of this website services, and to stop publishing this website, at any time in its sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if ASSA ABLOY stops publishing the website.

8.3         To the maximum extent permitted by applicable law and subject to Section 12.1, ASSA ABLOY excludes all representations and warranties relating to the subject matter of these terms and conditions, this website and the use of this website.

9. Limitations and exclusions of liability

9.1         Disclaimer

ASSA ABLOY MAKES NO REPRESENTATIONS ABOUT THE RESULTS TO BE OBTAINED FROM USING OR RELYING UPON THIS SITE OR THE CONTENT CONTAINED IN OR PROVIDED BY THIS SITE. THEREFORE, YOUR USE OF THIS SITE IS AT YOUR OWN RISK.

ASSA ABLOY PROVIDES THIS SITE AND THE CONTENT AND SERVICES HEREIN ON AN “AS IS” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY. ASSA ABLOY, TO THE FULLEST EXTENT PERMITTED BY LAW, HEREBY EXPRESSLY AND SPECIFICALLY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS, AND FITNESS FOR A PARTICULAR PURPOSE. ASSA ABLOY MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, CONTINUITY, OR TIMELINESS OF THE CONTENT, SERVICES, SOFTWARE, TEXT, GRAPHICS, LINKS, OR COMMUNICATIONS PROVIDED ON OR THROUGH THE USE OF THIS SITE. YOU ARE RESPONSIBLE FOR TAKING ALL PRECAUTIONS NECESSARY TO ENSURE THAT ANY CONTENT YOU MAY OBTAIN FROM THIS SITE IS FREE OF COMPUTER VIRUSES OR ANY OTHER POTENTIALLY DESTRUCTIVE COMPUTER CODE.

Nothing in these terms and conditions will:

a.    limit or exclude any liability for death or personal injury resulting from negligence;

b.    limit or exclude any liability for fraud or fraudulent misrepresentation;

c.    limit any liabilities in any way that is not permitted under applicable law; or

d.    exclude any liabilities that may not be excluded under applicable law.

9.2         The limitations and exclusions of liability set out in this Section 9 and elsewhere in these terms and conditions:

a.    are subject to Section 9; and

b.    govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

9.3         To the extent that this website and the information and services on this website are provided free of charge, ASSA ABLOY will not be liable for any loss or damage of any nature.

9.4         ASSA ABLOY will not be liable to you in respect of any losses arising out of any event or events beyond its reasonable control.

9.5         ASSA ABLOY will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

9.6         ASSA ABLOY will not be liable to you in respect of any loss or corruption of any data, database or software.

9.7         ASSA ABLOY will not be liable to you in respect of any special, indirect or consequential loss or damage.

10. Breaches of these terms and conditions

10.1       Without prejudice to its other rights under these terms and conditions, if you breach these terms and conditions in any way, or if ASSA ABLOY reasonably suspect that you have breached these terms and conditions in any way, it may:

a.    send you one or more formal warnings;

b.    temporarily suspend your access to this website;

c.    suspend or delete your account on this website.

10.2       Where ASSA ABLOY suspends or prohibits or blocks your access to this website or a part of this website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

11. Variation

11.1       ASSA ABLOY may revise these terms and conditions from time to time.

11.2       The revised terms and conditions shall apply to the use of this website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.

12. Assignment

12.1       You hereby agree that ASSA ABLOY may assign, transfer, sub-contract or otherwise deal with its rights and/or obligations under these terms and conditions.

12.2       You may not without this prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

13. Severability

13.1       If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

13.2       If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

14. Third party rights

14.1       A contract under these terms and conditions is for this benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

14.2       The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.

15. Entire agreement

15.1       These terms and conditions, together with the privacy  and cookies  policies, shall constitute the entire agreement between you and ASSA ABLOY in relation to your use of this website and shall supersede all previous agreements between you and ASSA ABLOY in relation to your use of this website.

16. Law and jurisdiction

16.1       These terms and conditions shall be governed by and construed in accordance with English law.

16.2       Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.

17. Statutory and regulatory disclosures

Not Used.

18. ASSA ABLOY details

18.1       This website is owned and operated by ASSA ABLOY Limited on behalf of the ASSA ABLOY and Yale brands 

18.2       ASSA ABLOY Limited is registered in England and Wales under registration number 02096505, and its registered office is at Portobello, School Street, Willenhall, West Midlands, WV13 3PW.

18.3       ASSA ABLOY’s principal place of business is at Portobello, School Street, Willenhall, West Midlands, WV13 3PW

18.4       You can contact us:

a.    by post, to the postal address given above;

b.    by telephone, on the contact number published on this website; or

c.    by contact form, using the web address published on this website.

ASSA ABLOY LIMITED MANUFACTURER GUARANTEE (the “Limited Guarantee”)

This Limited Guarantee is provided by ASSA ABLOY Limited, School Street, Willenhall, West Midlands, WV13 3PW. Registration No: 2096505 [trading as Yale] (“Yale”)], as manufacturer of security products (the “Products”) 

THIS LIMITED GUARANTEE IS IN ADDITION TO, AND DOES NOT AFFECT, THE LEGAL RIGHTS AND REMEDIES THAT YOU WILL HAVE AGAINST THE PERSON WHO SOLD YOU THE PRODUCTS, WHICH INCLUDES CERTAIN LEGAL RIGHTS AND REMEDIES IN CONNECTION WITH DEFECTIVE PRODUCTS AND/OR PRODUCTS NOT PROVIDED IN ACCORDANCE WITH YOUR CONTRACT WITH THAT PERSON.

What this Limited Guarantee covers

This Limited Guarantee only applies to customers purchasing Products for private and domestic use, and only to those customers purchasing the Products in the following countries: England, Ireland, Scotland & Wales.

Yale warrants that the Products will be free from defects in materials and workmanship under normal use (and subject to the remaining terms of this guarantee document) for the following periods:

·         Yale Products with Lifetime guarantee, a period twenty-five (25) years from date of purchase; and/or

·         Yale Products awarded the BSI Kitemark™, which can be found on product packaging and the products themselves, a period of ten (10) years from the date of purchase; (excluding Conexis L1, a period of two (2) years from date of purchase); and/or

·         all other Yale Products, a period of two (2) years from the date of purchase, (the “Guarantee Periods”). 

Should a defect appear in a Product before the end of the relevant Guarantee Period, and provided you follow the instructions for returning the Product set out below, Yale will be permitted to either:

·         repair the Product or the relevant defective part of the Product (using either new or refurbished parts);

·         replace the Product with an identical or comparable product (comparable to be in terms of quality, value and use); or

·         refund the original purchase price of the Product (not including any postage, packaging or other similar costs).

A replaced or repaired Product will only benefit from the same Limited Guarantee for the remainder of the Guarantee Period (i.e. it will not attract a new Limited Guarantee for the full Guarantee Period).

2 Year Guarantee Statement

This product/confirmation email/other is guaranteed for consumers against faulty workmanship, materials and function for a period of 2 years from the date of purchase / redemption from Yale Home Web Store providing the full installation and maintenance instructions are followed. Please keep your proof of purchase safe, this must be submitted when making a claim under this guarantee.

Please note that it is a condition of this guarantee that your Yale product:

Has been correctly installed and maintained in accordance with the Yale installation and maintenance instructions provided to you at the time of purchase.

Has not been modified or damaged in any way.

Has not been subjected to unauthorised repairs.

Yale are responsible under this guarantee for repairing the product or replacing the product as we deem necessary. If there is fault with the product, please visit www.yale.co.uk/help

Please do not carry out any repairs without our authority or by using an unauthorised person. Any repairs or other works carried out without our authorisation or by using an unauthorised person will not be covered under this guarantee.

This guarantee is non-transferable and applies to products purchased in the United Kingdom only. This guarantee does not apply to normal wear and tear and battery replacement (unless the item is deemed faulty at our discretion). This does not affect your statutory rights. A full copy of the product instructions are available upon request or by visiting our website https://yalehome.co.uk/support

5 Year, 10 Year and Lifetime Manufacturers Guarantee Statement

Congratulations on the purchase of your High Security British Standard product, this product has been tested to the highest levels of reliability and durability under attack. All Yale British Standard products and backed by the police and insurance companies as well as Secured by Design accredited.

Your Yale product is covered by a 5 year, 10 year or a Lifetime consumer guarantee against faulty workmanship, materials and function from the date of purchase providing it is used in accordance with the full installations and maintenance instructions. Please keep your proof of purchase safe as this must be submitted when making a claim under this guarantee.

It is a condition of this guarantee that your Yale product:

Has been correctly installed and maintained in accordance with the Yale installation and maintenance instructions provided to you at the time of purchase.

Has not been modified in any way.

Has not been subjected to unauthorised repairs.

Yale are responsible under this guarantee for repairing the product or replacing the product as we deem necessary. If there is fault with the product, please visit https://yalehome.co.uk/support

Please do not carry out any repairs without our authority or by using an unauthorised person. Any repairs or other works carried out without our authorisation or by using an unauthorised person will not be covered under this guarantee.

This guarantee is non-transferable and applies to products purchased in the United Kingdom only. This guarantee does not apply to normal wear and tear and battery replacement (unless the item is deemed faulty at our discretion). This does not affect your statutory rights. A full copy of the product instructions are available upon request or by visiting our website https://yalehome.co.uk/support

What this Limited Guarantee will not cover

This Limited Guarantee will not cover any damage caused in circumstances where:

·         you have failed to correctly install and/or maintain the Product in a manner that would be expected for the Product and where appropriate in accordance with the Yale installation and maintenance instructions provided to you at the time of purchase (together the “Product Information Materials”) or otherwise made available on our website, at www.yalehome.co.uk. Where relevant further copies of the Product Information Materials, along with further product information can be found on the product areas of our website, at www.yalehome.co.uk.

·         you have sought to modify the Product in any way;

·         the damage has been caused by your abuse and/or inappropriate use;

·         circumstances where Yale cannot, acting reasonably, establish any fault in the Product after conducting testing

·         the Product has been subject to abnormal environmental conditions

·         the Product has been subjected to unauthorised repair (i.e. either without our authority or by using an unauthorised person);

·         the damage relates to normal fair wear and tear, to be expected of a Product of its kind (including, but not limited to, scratches and dents).

How to make a claim under this Limited Guarantee

Please keep your proof of purchase safe, this must be submitted when making a claim under this Limited Guarantee.

In cases where you have bought the Product from us, we will be the retailer and the manufacturer, and you will also have other rights against us as the seller of the product to you.  Please see our separate terms and conditions for more information about your legal rights against us.

To make a claim under this Limited Guarantee, you will need to follow the process set out below: 

1.    If damage covered by this Limited Guarantee occurs (“Guarantee Claim”), you must contact us on 01824 731141, complete the form available here or write to Yale UK warranties, School Street, Willenhall, WV13 3PW

2.    Any Guarantee Claim must be accompanied by proof of purchase and full details of the alleged defect, including details of the usage prior to, and at the time that the defect occurred. 

3.    The Product must be made available for inspection by Yale or any other third party we identify for any claim to be considered

4.    The cost of delivery of the Product to and from Yale or any other third party we identify for the purpose of inspection is the responsibility of the purchaser.  In the case of a successful claim, Yale may, at its sole discretion, offer to reimburse any reasonable postage/shipping costs associated with the claim process only.

 

PAYMENTS

We accept Visa, MasterCard, Maestro and PayPal. The total amount (price of order + shipping) will be withdrawn from your account when the order is completed.

Transactions are handled in a secure way via Adyen payment services or PayPal and your payment details is handled through an encrypted connection.

Consumer Ts and Cs

CONDITIONS OF SALE

These Conditions of Sale govern the sale of products by Yale directly to the Buyer. For conditions relating to the sale by a third party to the Buyer please refer to the third party’s terms and conditions of sale. Yale offer a wide range of Yale Products and services, and sometimes additional conditions may apply.

Please read these conditions carefully before placing an order with Yale. By placing an order with Yale, the Buyer signifies their agreement to be bound by these conditions. We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

1. Definitions

In this document the following words shall have the following meanings:

“Buyer” means the person who buys Products from Yale;

“Conditions” means the terms and conditions of sale set out in this document and any additional terms and conditions agreed in writing by Yale;

“Delivery date” means the date specified by Yale when the Products are to be delivered;

“Products” means the articles to be supplied to the Buyer by Yale;

“Intellectual Property Rights” means all patents, registered and unregistered designs, copyright, trademarks, know-how and all other forms of intellectual property wherever in the world enforceable;

“Price” means the price set out in the list of prices of the Products maintained by Yale as amended from time to time and displayed on a Yale website or such other price as the parties may agree in writing plus such carriage, packing, insurance or other charges or interest on such as may be quoted by Yale or as may apply in accordance with these conditions;

“Yale” means Yalehome.co.uk

2. General

2.1 These conditions shall apply to all purchases of Products by the Buyer from Yale to the exclusion of all other terms and conditions including any terms or conditions which the Buyer may seek to apply.

2.2 All orders for Products shall be deemed to be an offer by the Buyer to purchase Products pursuant to these Conditions.

2.3 The Buyer’s order is an offer to Yale to buy the product(s) in the order. Yale may acknowledge that it has received the Buyer’s order, but this does not confirm acceptance of your offer to buy the product(s) ordered. Yale only accepts the Buyer’s offer, and concludes the contract of sale for a product ordered by the Buyer, when it dispatches the product to the Buyer.

2.4 Acceptance of delivery of the Products shall be deemed conclusive evidence of the Buyer’s acceptance of these Conditions.

2.4 Any variation to these Conditions (including any special terms and conditions agreed between the parties including without limitation as to discounts) shall be inapplicable unless agreed in writing by Yale.

2.5 Any advice, recommendation or representation given by Yale or its employees or agents to the Buyer as to the storage, application or use of the Products or otherwise which is not confirmed in writing by Yale is followed or acted upon entirely at the Buyer’s own risk, and, accordingly, Yale shall not be liable for any such advice, recommendation or representation which is not so confirmed.

3. Price and payment

3.1 All prices are inclusive of legally applicable VAT.

3.2 At the time the Yale website was last updated the Products were available. Yale endeavours to provide an accurate stockholding position at the time of purchase, however cannot be more specific about availability.  Yale will inform the Buyer if any Products the Buyer orders are not available and the Buyer will not be charged for those products.

3.3 Purchase of the Products by the Buyer and passing of title in the goods to the Buyer is subject to payment in full of cleared funds by the Buyer to Yale even where the Products have been dispatched to the Buyer.

3.4 Where these have been extended to a Buyer, Yale reserves the right to grant, refuse restrict, cancel or alter credit terms at its sole discretion at any time.

3.5 Non- or failed-payment by the Buyer for any reason shall terminate the rights of the Buyer in respect of the relevant purchase for which payment has not been received and funds cleared.

3.6 When ordering Products from Yale for delivery outside of mainland UK, the Buyer may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by the Buyer; Yale has no control over these charges.

3.7 Additionally, please note that when ordering from Yale, the Buyer is considered the importer of record and must comply with all laws and regulations of the country in which the Buyer is receiving the Products.

4. RIGHTS OF CANCELLATION

4.1 Under Consumer Regulations the Buyer has the right to cancel their order as long as the Buyer does so no later than 14 days after the day on which the Buyer receive the goods or service.

4.2 The Buyer must inform Yale that the Buyer wishes to cancel in writing either via Phone call to Customer services on 01824 731141 or complete our on line contact form Click here within a period of 14 days beginning on the day after the day the Buyer receive the Products.

4.3 The Buyer must return the Products to Yale in accordance with the following instructions:

Yale offers a FREE RETURNS on all items within 14 days of your delivery date but you must follow our returns policy outlined below:

  • Complete this contact form with your Yale Order Number in the subject line (Found on your email order receipt)
  • All items must be returned in the same condition you received them in, along with the original packaging and all manuals and accessories. Damaged or used goods will not be accepted.
  • Products must be returned to Yale within 14 days of the return being accepted.
  • Once the return is accepted by Yale you will be sent a pre-paid label via email with a unique reference number unless advised otherwise. You must use this prepaid label so we can find your order once it arrives back to us (Yale will not accept any liability for any parcels returned without completing these steps).
  • Please obtain proof of posting at the time of returning.

There a few items we cannot refund:
a. Made to order items, such as cut keys for doors and safes.
b. Services such as Professional Installation, (in some cases installations can be cancelled if the work has NOT started, must be cancelled 2 working days before scheduled installation date).

4.4 If the Buyer return goods to Yale, Yale will not be responsible for any loss or damage to them during transit and it is recommended that the Buyer use a recorded or secure delivery method. If goods are lost or damaged in transit, Yale may charge the Buyer, or not refund to the Buyer, amounts that are attributable to the loss or damage.

4.6 On cancellation Yale will reimburse all payments received from the Buyer for the Products purchased and will also reimburse all reasonable delivery charges no later than 10 days from the day on which Yale receives the returned Products. Yale will use the same means of payment as the Buyer used for the initial transaction, unless expressly agreed otherwise.

4.7 The right of cancellation does not apply to:

·         Products that are broken or damaged;

·         Products made to the Buyer’s specifications or clearly personalized by the Buyer;

·         Products that have been adapted by the Buyer or a third party on behalf of the Buyer in any way;

·         Marks or numbers on the Products have been removed or tampered with;

·         Where the Buyer has failed to comply with the terms of any end-user licence for the use of an app or software.

5. DELIVERY

5.1 Unless otherwise agreed in writing, delivery of the Products shall take place at the address specified by the Buyer on the date specified by Yale. The Buyer shall make all arrangements necessary to take delivery of the Products whenever they are tendered for delivery.

5.2 The date of delivery specified by Yale is an estimate only. Time for delivery shall not be of the essence of the contract and while every reasonable effort will be made to comply with such dates compliance is not guaranteed and the Buyer shall have no right to damages or to cancel the order for failure for any cause to meet any delivery date stated.

5.3 If Yale is unable to deliver the Products for reasons beyond its control, then Yale shall be entitled to place the Products in storage until such time as delivery may be made.

5.4 Yale shall be entitled to deliver the Products by instalments and where the Products are so delivered, each delivery shall constitute a separate contract and failure by Yale to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat any other related contract as repudiated.

5.5 Notwithstanding that Yale may have delayed or failed to deliver the Products (or any of them) promptly the Buyer shall be bound to accept delivery and to pay for the Products in full provided that delivery shall be tendered at any time within 3 months of the delivery date.

6. ACCEPTANCE

6.1 The Buyer is exclusively responsible for detailing the specification of the Products, for ascertaining the use to which they will be put and for determining their ability to function for that purpose.

6.2 The Buyer is required to test Products upon delivery and shall be deemed to have accepted the Products 14 days after delivery to the Buyer.

6.3 The Buyer shall not remove or otherwise interfere with the marks or numbers on the Products.

7. LEGAL GUARANTEE AND MANUFACTURER'S WARRANTY

7.1 Where the Products are found to be defective, Yale shall replace defective Products free of charge within the manufacturer’s warranty period or the Legal Guarantee, whichever provides the Buyer with the greater right, in accordance with the Legal Guarantee and Manufacturers Terms and Conditions.

8. LIABILITY

8.1 Yale and its affiliates will not be responsible for (i) losses that were not caused by any breach on its part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both the Buyer and Yale when the contract for the sale of Products by Yale to the Buyer was formed.

8.2 Nothing in these conditions limits or excludes responsibility for fraudulent representations made by Yale or for death or personal injury caused by Yale’s negligence or wilful misconduct.

8.3 Yale will not be held responsible for any delay or failure to comply with its obligations under these conditions if the delay or failure arises from any cause which is beyond its reasonable control.

8.4 The limit of Yale’s liability for all loss or damage suffered by the Buyer shall not exceed the Price.

9. INTELLECTUAL PROPERTY

9.1 Where any Products supplied by Yale embody, include or contain software and/or apps and/or related documentation the copyright in which is owned by a third party, all rights and liabilities associated with the use and/or reproduction thereof will be subject to the terms of the applicable end user licence, to the exclusion of all liabilities and obligations on Yale’s part.

9.2 The buyer must follow the terms and conditions of any licence required to be accepted in order to fully utilise the Products.

10. FORCE MAJEURE

10.1 Yale shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and Yale shall be entitled to a reasonable extension of its obligations. If the delay persists for such time as Yale considers unreasonable, it may without liability on its part, terminate the sale of the Product and reimburse the Buyer for the payments the Buyer has made.

11. FORCE MAJEURE

11.1 Unless specific terms and conditions apply the terms in this clause 11 will apply to all promotional or special offers made by Yale.

11.2 From time to time on www.yalehome.co.uk (the “website”) Yale may run promotions.

11.3 Only one promotion can be used per order. A promotion may not be used in combination with other promotions.

11.4 A Buyer is restricted to ordering no more than five (5) of the same Product during any promotional period and any further orders for the same product by the Buyer during the same promotional period may be refused, cancelled or withdrawn by Yale.

11.5 All promotions are subject to availability and while stocks last. Yale reserve the right to end a promotion at any time.

11.6 Yale shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of any promotion or any failure or inability of a customer to take advantage of a promotion for any reason.

12. MISCELLANEOUS

12.1 Waiver

The failure by either party to enforce at any time or for any period any one or more of the Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Conditions of this Agreement.

12.2. Severability

If any term or provision of these Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

12.3. Entire Agreement

These Conditions and any documents incorporating them or incorporated by them constitute the entire agreement and understanding between the parties.

12.4. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusion jurisdiction of the English courts.

Yale Smart Products - Subscription Terms

Yale have made certain video and alarm monitoring services (“Subscription Services”) available to customers that use an eligible alarm and/or video Smart Product (as defined in the Product Terms). These terms and conditions (“Subscription Terms”) will govern your use of the Subscription Services. These Subscription Terms supplement the Yale Home User Terms and Yale Home Product Terms and apply to your use of the Subscription Services. All terms in the Yale Home User Terms apply to these Subscription Terms.

The Subscription Services have been made available as different plans, each priced differently and offering specific features and functionalities (“Subscription Plans”).

PLEASE READ THESE SUBSCRIPTION TERMS CAREFULLY BEFORE SUBSCRIBING TO A SUBSCRIPTION PLAN.

Capitalised terms not defined in these Subscription Terms shall have the meaning set out in the Yale Home User Terms.

BY CLICKING "I AGREE" (OR EQUIVALENT PROMPT) ON THE APP THROUGH WHICH YOU ARE SUBSCRIBING TO A SUBSCRIPTION PLAN; YOU AGREE TO BE BOUND BY THESE SUBSCRIPTION TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT CLICK "I AGREE" (OR EQUIVALENT PROMPT).

1.            WHO WE ARE

We, ASSA ABLOY Ltd. (trading as “Yale” and forming part of the ASSA ABLOY Group of companies), are a company incorporated in England and Wales (registration number 02096505), with our address at Portobello, School Street, Willenhall, WV13 3PW ("we," "us," or "our").

2.            RESTRICTIONS ON WHO MAY USE THE SUBSCRIPTION SERVICES

2.1          We only provide Subscription Services in certain countries. You can find a list of where the Subscription Services are available here (“Permitted Countries”). Unfortunately, we do not accept orders from, or provide Subscription Services to, addresses outside the Permitted Countries. You agree not to use or attempt to use any Subscription Service outside the Permitted Countries.

3.            NOT FOR COMMERCIAL USE

The Subscription Services are unsuitable for use in any in any business or for any commercial purpose and should not be used on commercial premises. By agreeing to these Subscription Terms, you promise that you will only use the Subscription for non-commercial purposes in a single private or domestic setting (the “Premises”).

4.            YOUR PRIVACY

We value your privacy. Under data protection legislation, we are required to provide you with certain information including who we are and how we process your personal data collected in connection with your use of the Subscription Services (as well as the Smart Products and the App). This information is provided in the Yale Home Subscription Privacy Notice, which applies in addition to the Yale Smart Products Privacy Notice, and it is important that you also read that information.

5.            ADDITIONAL TERMS

5.1          These Subscription Terms apply in addition to the terms that govern your use of the App and the Smart Products, which are the:

Yale Home User Terms;
Yale Smart Products Privacy Notice and the Yale Home Subscription Privacy Notice;
Yale Smart Product Terms;
Legal Guarantees; and
Product Regulatory Documents.
In case of any conflict between the Subscription Terms and these other terms, the provisions of these Subscription Terms shall prevail solely in relation to the Subscription Plans and use of the Subscription Services. It is your responsibility to review and comply with all applicable terms related to the use of the App and the Subscription Services.

6.            SUBSCRIPTION PLANS

6.1          We offer different Subscription Plans for the Subscription Services, each with varying features, services and pricing. Not all features or services will be available in all Permitted Countries. The details of the Subscription Plans that are available to you (and their pricing) are provided on the App during the sign-up process.

6.2          To subscribe to a specific Subscription Plan, you must own a relevant Smart Product compatible with that Subscription Plan. Select a Subscription Plan that you feel best suits your needs. By subscribing to a particular Subscription Plan, you agree to pay the associated subscription fee and comply with the terms and conditions specific to that plan.

7.            TRIAL

7.1 We may offer trials of paid Subscriptions for a specified period without payment ("Trial"). If this is applicable to you, we will notify you as part of the sign-up process. These Subscription Terms also apply during any such Trial. Trials are subject to availability and may vary by country, billing platform or additional eligibility requirements. These will be made clear as part of the sign-up process.

7.2 If you have subscribed to a Trial, you will automatically enter into a paid Subscription Plan at the end of the Trial period. We provide notice of the terms of the Trial when you sign up and will send you an email reminder that your Trial is about to end. You can choose not to continue to a full price Subscription Plan at the end of the Trial period by cancelling through the settings within the App at any time before the end of the Trial period. If you choose to cancel during the Trial, you will not be charged and your Content will be deleted at the end of the Trial period.

8.            COMMENCEMENT

8.1          We will email you to confirm we have received and have accepted your order, at which point a contract (“Subscription”) will come into existence between us.  On our acceptance of your order, we will commence the Subscription Services in accordance with your chosen Subscription Plan and we will bill your payment method in accordance with Clause 13 (Payment) below.

8.2          By agreeing to these Subscription Terms, you expressly request that we commence the provision of the Subscription Service as soon as possible, whether or not this is before the end of any cooling off period you have under Clause 8, and that you must pay us for the Subscription Services provided up until the time you tell us that you have changed your mind.

8.3          Sometimes we reject orders for legitimate reasons such as where we have identified an obvious error in the price of the Subscription Plans or that you are not eligible for the Services. When this happens, we let you know as soon as possible and refund any sums you have paid.

9.            COOLING OFF PERIOD

You have 14 days from the date we email you to confirm we accept your order to cancel your Subscription.  If you cancel your Subscription after we have started the Subscription Services further to your express request to do so, you must pay us for the Subscription Services provided up until the time you tell us that you have changed your mind. You can use the Model Cancellation Form at Appendix 1 when you notify us that you would like to cancel but this is not a requirement. You can also cancel after the cooling off period, as described in Clause 16.

10.         SUBSCRIPTION PERIOD

The duration of your subscription period (“Subscription Period”) is as specified in your selected Subscription Plan (and may be monthly or annual or as otherwise specified). Unless cancelled by you or us or suspended by us, your Subscription will automatically renew at the end of each Subscription Period.

11.         USE OF THE SUBSCRIPTION SERVICES

During the Subscription Period, you will have access to the Subscription Services in accordance with the features and functionalities included in your chosen Subscription Plan. You agree not to use the Subscription Services to reproduce, distribute, modify, or create derivative works based on the Subscription Services without our prior written consent.

12.         SUBSCRIPTION SERVICE SPECIFIC TERMS

12.1      Cloud Storage

a.          If your Subscription Plan includes the Cloud Storage feature then your Smart Product may transfer its Content to a cloud server (“Cloud Recordings”).

b.          The Cloud Storage feature can store up to thirty days of Cloud Recordings. If you exceed this thirty-day limit, then the oldest clips will be deleted first. You agree that we may delete the Cloud Recordings when (i) you exceed your storage quota; or (ii) you are no longer subscribing to a Subscription Plan that includes this feature, and we shall have no responsibility for any loss of data.  

c.          You give us the right to access and use your Cloud Recordings for the limited purposes of providing Subscription Services to you in accordance with these Subscription Terms. You also acknowledge that we may disclose your Cloud Recordings to law enforcement authorities, government officials, and/or third parties, if legally required to do so or if we have a good faith reason to believe that such access, use, preservation or disclosure is reasonably necessary to:

                                 i.           comply with a legal process or request;

                               ii.           enforce these Subscription Terms, including investigation of any potential violation of them;

                              iii.           detect, prevent or otherwise address security, fraud or technical issues; or

                              iv.           protect the rights, property or safety of Yale, its users, a third party, or the public as required or permitted by law.

d.          Yale also reserves the right, but shall not be obligated, to remove any Cloud Recordings from our servers for these purposes at any time.

12.2      Advance AI

a.          If your Subscription Plan includes the Advance AI features, then your Smart Product will utilise artificial intelligence algorithms to identify and categorise items such as pets, packages and vehicles that are visible within a camera feed and you can adjust the items to record and/or be notified of all or some of these events.

b.          Please note that there are inherent limitations in the Smart Product technology and the artificial intelligence algorithms which means that the Advance AI will not always capture these items. Such events can include environmental conditions, light visibility, object variability, programming limitations etc.

c.          By using the Advanced AI feature you acknowledge that the Advanced AI feature should not be used for any situation where precision or accuracy of identification is important and that we will not be responsible for any inaccuracies or misidentifications caused from use of this technology.

12.3      4G Sim Card

a.          If your Subscription Plan includes the Sim Back Up feature, then your Smart Product may connect to the internet through the 4G network when your Wi-Fi connection is inactive.

b.          Mobile network coverage and performance is subject to a number of external factors that may affect the signal strength such as network congestion, weather, and location. We do not guarantee a specific level of performance or connectivity through the use of this feature.

c.          Please contact us if your Sim Back Up feature is inactive for a prolonged period of time.

12.4      Automated Call Alert

a.          If your Subscription Plan includes the Automated Call Alert feature, on receipt of an alarm event from the Smart Product, the person(s) listed by you as “Emergency Contact(s)” for the Premises shall receive an automated call to inform them of the alarm event.

b.          You must obtain the permission of any individuals whom you add to your Subscription Plan as Emergency Contacts (prior to adding their details) and keep their details up to date in the App.

c.          You acknowledge that Yale is not responsible for a Emergency Contact not receiving a call due to their phone being unavailable due to being in use, switched off, in an area with poor network coverage, your provision of inaccurate details or any other reason.   

12.5      Professional Monitoring

a.          If you are in the UK and your Subscription Plan includes the Professional Monitoring Feature then upon an alarm event taking place, personnel within our monitoring centre (“Monitoring Personnel”) will check the alarm status and all video monitoring Smart Products within the Premises. You agree that the Monitoring Personnel may make use of the Content (real-time or recorded) provided through the Smart Products to verify the nature of any alarm event.

b.          Should our Monitoring Personnel spot signs of illegal activity or intrusion they will contact law enforcement authorities. Once they have contacted law enforcement or if they are unable to determine the cause of the alarm they will contact the Emergency Contacts (in the order of priority you have set up) to determine the next step. The Monitoring Personnel shall have no obligation to contact law enforcement until they have reason to believe that illegal activity is taking place on the Premises.

c.          On contacting an Emergency Contact, and the Emergency Contact providing the security keyword, the Monitoring Personnel will inform the Emergency Contact of the situation. You must keep and (procure that your Emergency Contacts keep) the security keyword for your User Account confidential. You acknowledge that Yale will not provide the details of any security event or take instructions from any person that is unable to provide the security keyword.

d.          You acknowledge that Yale has no liability to you for any loss or damage resulting from the Monitoring Personnel:

                                    i.              being unable to receive a signal from the Premises (other than through a technical error caused by Yale);

                                   ii.              being unable to contact an Emergency Contact (upon dialling the number provided by you); or

                                 iii.              following the instructions of an Emergency Contact who has provided the security key word.

e.          Where the Monitoring Personnel are unable to verify the nature of the alarm event, they may offer to send a mobile response officer to the Premises to verify the nature of the event. The mobile response officer will check for signs of illegal/suspicious activity and shall notify the Monitoring Personnel accordingly. Please note that the mobile response officer will simply assess the situation From outside the Premises. They cannot enter the Premises and will not apprehend or confront any person should they come across an active suspected criminal situation.

f.           We reserve the right to withdraw, suspend or charge for the provision of a mobile response unit where we believe it is being used excessively (i.e. more than three call outs in a six-month period)

g.          The Professional Monitoring Feature is intended to assist you and any permitted Monitoring Personnel to verify an alarm event at the Premises. The feature will not reduce or eliminate any risk of loss. The feature does not replace the necessity of a working alarm system, will not detect or prevent all unauthorised intrusions onto the Premises, and should not be relied on to detect other emergency conditions, such as fire, smoke, carbon monoxide, medical emergencies or water damage.

13.         SUBSCRIPTION FEES

Each Subscription Plan has associated fees, which are communicated to you during the sign-up process. The fees may vary depending on the chosen Subscription Plan and any applicable additional services.

14.         PAYMENT

14.1      During the sign-up process you will provide us with a current and valid method of payment accepted by us or any third-party payment processor we use (“Payment Method”) and you will keep the Payment Method updated during the Subscription Period.

14.2      By subscribing to a Subscription Plan, you authorise us to charge the applicable Subscription fees to the Payment Method in advance for the entire Subscription Period (after any Trial period) on a recurring basis until the Subscription is cancelled. You agree to ensure sufficient funds are available to cover the Subscription fees.  Unless otherwise specified by us or required by law, all fees are non-refundable.

15.         VOUCHER CODES

15.1        Yale may provide you with a voucher code. You can apply this voucher code during sign-up or directly in your User Account after sign-up. These Subscription Terms also apply when using any such voucher code.

15.2        The voucher code may only be used once by you prior to its expiration date. Voucher codes which are not redeemed during the respective voucher period will expire without any compensation to you. If a technical error in the App prevents the redemption of the voucher code by you during the respective voucher period, please contact Customer Support and we will provide you with a replacement code.

16.         YOUR RIGHT OF CANCELLATION

You may cancel your Subscription at any time through the settings within the App. The cancellation will be effective at the end of your current Subscription Period, and you will not be charged for any subsequent terms. You will retain access to the Subscription Services from the time you cancel until the start of the next Subscription Period and, unless we specify otherwise, you will not receive a refund or credit for any remaining days in your current Subscription Period.

17.         OUR RIGHT OF CANCELLATION

We may cancel your Subscription or suspend your access to the Subscription Services at any time if you (i) violate these Subscription Terms, (ii) fail to make the required payments, (iii) within a reasonable time of us asking for it, fail to provide us with information, cooperation or access that we need to provide the Subscription Services, (iv) the Smart Product excessively signals the monitoring centre without apparent reason or otherwise (in the reasonable opinion of Monitoring Personnel) becomes a technically difficult account to service, or (v) engage in any fraudulent, abusive, or illegal activities related to the Subscription Service. Other than in the case of (v), we will give you reasonable notice before cancelling your Subscription or suspending your access to the Subscription Services. Unless we cancel the Subscription in accordance with (iii) or (iv), we will not provide any refunds for unused portions of your Subscription Period, unless required by law.       

18.         AFTER CANCELLATION

Upon cancellation (by you) of your Subscription, you will retain access to the Subscription Services from the time you cancel until the start of the next Subscription Period. We are not liable for any loss of data or Content resulting from the cancellation of your Subscription. Please ensure you download any Content from your Account which you wish to keep before your cancellation takes effect.  

19.         CHANGES

19.1      We reserve the right to modify or update the Subscription Terms and/or the features and pricing of each Subscription Plan at any time. We may need to change these Subscription Terms and Subscription Plans to reflect changes in law or best practice, because of changes or restrictions caused by third parties who we rely on to provide the Subscription Services, or to deal with additional features or new products which we introduce.

19.2      We will give you at least thirty (30) days' notice of any changes by sending you an email with details of the change and/or notifying you of a change via your User Account. When giving you notice of the changes, we will tell you what you can do if you do not accept the changes, including how to exercise your right to end this agreement between us for use of the Subscription Services. 

19.3      If you do not wish to accept these changes you may cancel your Subscription before they take effect. If you do not cancel your Subscription before the effective date of the modified Subscription Terms, you agree to be bound by the updated Subscription Terms. We will refund any sums you've paid in advance for Subscription Services which won't be provided.

20.         GENERAL TERMS

20.1      We can transfer our contract with you, so that a different organisation is responsible for supplying your Subscription Services. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the Subscription. If you wish to do so, you can cancel your Subscription in accordance with Clause 14.

20.2      You cannot transfer your Subscription to a new owner. The new owner will have to register for a separate user account in order to use the Subscription Services.

20.3      Even if we delay in enforcing these Subscription Terms, we can still enforce them later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later, provided that we are allowed to do so under applicable law.

20.4      If a court invalidates some of these Subscription Terms, the rest of them will still apply. If a court or other authority decides that some of these Subscription Terms are unlawful, the rest will continue to apply.

20.5      Which laws apply to these Subscription Terms and where you may bring legal proceedings. These Subscription Terms are governed by the laws of the country where you live and you can bring legal proceedings in the courts of the country where you live.

If you have a problem, we encourage you to contact Customer Support in the first instance using the contact details available at https://www.yalehome.com/support. Depending where you live, you may also be able to resolve your complaint via a local consumer dispute resolution mechanism. Please visit https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint_en for more information.

Additionally, if you live in the European Economic Area, the European Commission provides a website for online dispute resolution, dedicated to helping consumers and traders resolve their disputes out-of-court, available at http://ec.europa.eu/consumers/odr/.

 

Version 1.0 December 2023

Terms & Conditions of Any Compensatory Customer Service Voucher Code

  1. This offer is valid for any compensatory Customer Service Voucher Code to be used sitewide on Yale Home. The offer is not valid against spare keys. The discount is automatically added in your cart. This promotion cannot be used in conjunction with any other offer. Up to a maximum of 5 promotional products per order. This offer is subject to stock availability. The promoter is ASSA ABLOY LTD. ASSA ABLOY LTD reserves the right to cancel a promotion at any time or to amend these terms and conditions by republishing them.

Terms & Conditions of Students Mix & Match Save 20% on 2 or more Bike Locks, Padlocks or Indoor Cameras

  1. The offer ends at 23.59PM on 31st January 2023. This offer is valid for 50% off when purchasing a Delivery Box. The discount is automatically added in your cart. This promotion cannot be used in conjunction with any other offer. Up to a maximum of 5 promotional products per order. This offer is subject to stock availability. The promoter is ASSA ABLOY LTD. ASSA ABLOY LTD reserves the right to cancel a promotion at any time or to amend these terms and conditions by republishing them.

Terms & Conditions of "Buy a Sync Smart Alarm and add a Pan & Tilt camera for 1p" Promotion

  1. Offer ends 30/09/2023 at 23.59. Add any Sync Smart Alarm to your basket alongside a Pan and Tilt Wi-Fi Camera and the camera will be added for £0.01.  This promotional purchase cannot be used in conjunction with any other offer. Only 1 camera is valid per Sync alarm purchased, with a maximum of 1 promotional bundles per order. This offer is subject to stock availability. The promoter is ASSA ABLOY LTD. ASSA ABLOY LTD  reserves the right to cancel a promotion at any time or to amend these terms and conditions by republishing them.

Terms & Conditions of "Buy a Smart Home alarm and add a Smart Home indoor camera for 1p" Promotion

  1. Offer ends 10/03/2024 at 23.59. Add any Smart Home Alarm Kit to your basket alongside a Smart Home Indoor Wi-Fi Camera and the camera will be added for £0.01.  This promotional purchase cannot be used in conjunction with any other offer. Only 1 camera is valid per Smart Home Alarm Kit purchased, with a maximum of 1 promotional bundles per order. This offer is subject to stock availability. The promoter is ASSA ABLOY LTD. ASSA ABLOY LTD  reserves the right to cancel a promotion at any time or to amend these terms and conditions by republishing them.

Terms & Conditions of 50% Off Alarm, CCTV and Video Doorbell Installation

  1.  Offer ends 21/02/2024 at 23.59. Half price Alarm, CCTV and Video Doorbel installation is valid when added to cart alongside the corresponding individual Alarm, Smart Door Lock, CCTV and Video doorbell product. Cannot be used in conjunction with any other offer. Up to a maximum of 5 promotional bundles per order. This offer is subject to stock availability. The promoter is ASSA ABLOY LTD. ASSA ABLOY LTD  reserves the right to cancel a promotion at any time or to amend these terms and conditions by republishing them.

Terms & Conditions of 50% Off SDL Installation

  1.  Offer ends 28/02/2024 at 23.59. Half price SDL installation is valid when added to cart alongside the corresponding individual Alarm, Smart Door Lock, CCTV and Video doorbell product. Cannot be used in conjunction with any other offer. Up to a maximum of 5 promotional bundles per order. This offer is subject to stock availability. The promoter is ASSA ABLOY LTD. ASSA ABLOY LTD  reserves the right to cancel a promotion at any time or to amend these terms and conditions by republishing them.

Terms & Conditions of Save 20% on 2 or more Alarm Accessories

  1. Offer ends 05/02/2024 at 23.59. This offer is valid for 20% upon purchase of 2 or more Alarm Accessories. This promotion cannot be used in conjunction with any other offer. Up to a maximum of 5 promotional products per order. This offer is subject to stock availability. The promoter is ASSA ABLOY LTD. ASSA ABLOY LTD reserves the right to cancel a promotion at any time or to amend these terms and conditions by republishing them.

Terms & Conditions of Save 20% on 2 or more Smart Door Lock Accessories

  1. Offer ends 05/02/2024 at 23.59. This offer is valid for 20% upon purchase of 2 or more Smart Door Lock Accessories. This promotion cannot be used in conjunction with any other offer. Up to a maximum of 5 promotional products per order. This offer is subject to stock availability. The promoter is ASSA ABLOY LTD. ASSA ABLOY LTD reserves the right to cancel a promotion at any time or to amend these terms and conditions by republishing them.

Terms & Conditions of Save 20% on 2 or more Wi-Fi Cameras

  1. Offer ends 05/02/2024 at 23.59. This offer is valid for 20% upon purchase of 2 or more Smart Door Lock Accessories. This promotion cannot be used in conjunction with any other offer. Up to a maximum of 5 promotional products per order. This offer is subject to stock availability. The promoter is ASSA ABLOY LTD. ASSA ABLOY LTD reserves the right to cancel a promotion at any time or to amend these terms and conditions by republishing them.

Terms & Conditions of RADIO promotion code

  1. The offer ends at 23.59 on 16th October 2022. This offer is valid for an additional 5% off when purchasing any of the NHSM promoted items currently at 20% off. Offer excludes Installation, Servicing, Extended Warranty, Spare Door Keys, Conexis L2, Floodlight Camera, SensCheck, Van Lock and Smart Door Lock bundles. To activate, enter the code RADIO at checkout for an additional 5% saving. This promotion cannot be used in conjunction with any other offer. Up to a maximum of 5 promotional products per order. This offer is subject to stock availability. The promoter is ASSA ABLOY LTD. ASSA ABLOY LTD reserves the right to cancel a promotion at any time or to amend these terms and conditions by republishing them.

Terms & Conditions of NHSM 20% off 

  1. Offer ends 11.59pm on 16th October 2022. To receive 20% off qualifying product, simply add the product to your basket. Offer excludes Installation, Servicing, Extended Warranty, Spare Door Keys, Conexis L2, Floodlight Camera, SensCheck, Van Lock and Smart Door Lock bundles. The discount will already be applied, shown via a strikethrough price on the product page. This offer cannot be used in conjunction with any other promotion. Up to a maximum of 5 promotional products per order. This offer is subject to stock availability. The promoter is ASSA ABLOY LTD. ASSA ABLOY LTD reserves the right to cancel a promotion at any time or to amend these terms and conditions by republishing them.

Terms & Conditions of Get a half price RFID Blocking Box when you purchase a Heavy Duty Van Lock

  1. Offer ends 11.59pm on 31st December 2022. To receive 50% off the RFID Blocking Box, simply add the product to your basket with a Heavy Duty Van Lock. This offer cannot be used in conjunction with any other promotion. Up to a maximum of 5 promotional products per order. This offer is subject to stock availability. The promoter is ASSA ABLOY LTD. ASSA ABLOY LTD reserves the right to cancel a promotion at any time or to amend these terms and conditions by republishing them.

Terms & Conditions of the Halloween Giveaway Bundle 2023

We’re giving you the chance to win our Yale Sync Smart Home Alarm – 6 piece kit to give your home a security upgrade this Halloween. We’re giving one lucky winner the opportunity to win this  prize package worth £269.99 (RRP). To be in with the chance of winning this fantastic prize, all you need to do is tag us in a picture of your Halloween Pumpkin. Good luck!

Please read the following terms and conditions before entering:

1. Promoter: Yale UK, part of ASSA ABLOY Group, School Street, Willenhall, WV13 3PW.
2. By taking part in this promotion, an entrant is agreeing to be bound by these terms and conditions. If an entrant does not agree with any part of these terms and conditions, they should not enter this promotion.
3. The promotion will run from 17:00pm (GMT) on 30/10/2023 until 23:59pm (GMT) on 05/11/2023 (”promotion closing date”) (the “promotion period”) and is open to UK and Ireland residents over the age of 18. The winner will be selected and announced no later than 5pm (GMT) on 07/11/23.
4. This promotion is part of a Halloween giveaway promotion ran by Yale UK. The campaign is intended to drive awareness for Yale’s smart home products.
5. In order to enter the Yale 2023 Halloween Competition, all you need to do is post a photo of your pumpkin(s) and tag us:
Instagram: @yalehomeuk

Twitter: @yalehomeuk

or comment a photo of your pumpkin design in our competition post on Facebook: Yale Home UK

6. The entry submission must be during the promotion period to be eligible to win.
7. The promotion is not open to employees and suppliers of the promoter and anyone else connected with this promotion. If an entrant who is an employee, supplier or is otherwise connected with this promotion is a winner they will need to inform the promoter of this fact at the point that they claim their prize (defined below).
8. Facebook, Instagram and Twitter are independent social media platforms, and are not affiliated in any way to the Promoter. Entrants may familiarise themselves with Facebook’s Terms of Service here, Instagram’s Terms of Service here and Twitter’s Terms of Service here.
9. On Twitter, the Promoter discourages the creation of multiple accounts to enter the competition. If any evidence of fake accounts is found, the account in question will be ineligible to enter. For more information on Twitter rules please visit: https://help.twitter.com/en/rules-and-policies/twitter-rules.
10. If the entrant deletes their answer prior to the relevant closing date, then the submission will not be included in the promotion and will not be eligible to win. The promoter accepts no responsibility for any entries received after the relevant closing date.
11. The winner will be selected at random by the promoter, Yale UK.
12. The winner will be contacted by the promoter via a comment on their entry or direct message (if possible). The competition will be run on Facebook, Twitter or Instagram and a shortlist will be selected from random from each of the platforms, and then a winner will be randomly selected from this list. The comment will prompt them to private/direct message the promoter on the relevant channel (Facebook , Instagram or Twitter– whichever the entrant used to make their entry) which they must do so in order to finalise and confirm their win. Alternatively, the winner may also be contacted through Private Message on order to collect their prize.
13. A winner must communicate with the promoter via private message or direct message (according to the channel on which they made their entry) within 72 hours of being informed that they have won a prize and provide sufficient details to enable the promoter to arrange to deliver the prize to them. In the event that a winner does not, within 72 hours of being informed that they are a winner, provide sufficient details to enable the promoter to arrange the delivery of the prize, the promoter reserves the right to select an alternative winner for that prize from all other proper and valid entries that were received for promotion. Failure to claim the prize by the time or in the manner specified will make any claim to the prize invalid.
14. A suitable time, date and delivery method for the prize will be agreed with the winners. The promoter cannot be held responsible for failure to deliver as a result of industrial action or other circumstances beyond its control. In the event of unforeseen circumstances, the promoter reserves the right to substitute the prize(s) with a prize of equivalent value. Accepting the prize may give rise to a tax liability which will be each winner’s responsibility.
15. It is a condition of entry that the winner cooperate fully for publicity purposes if so required. By entering the promotion, the winner agrees for their details (publicly available on their social media channels) to be included in future publicity material if required. No data will be stored or process by the promoter. Any data received that is necessary for the delivery of the prize will be purged from the promoter’s systems once it has been used to fulfil delivery.
16. The promoter reserves the right to alter, amend or foreclose this promotion without prior notice in the event that unforeseen circumstances make this unavoidable. The promoter reserves the right to disqualify any entrant and/or select an alternative winner in the event the promoter believes that any entrant has contravened any of these terms and conditions.
17. The promoter cannot accept any responsibility for any damage, loss, injury or disappointment suffered by any entrant entering the promotion or as a result of accepting a prize.
18.The promoter’s decision is final and binding and no correspondence will be entered into.
19. English law applies, and the exclusive jurisdiction of the English courts shall prevail.
20. This promotion is in no way sponsored, endorsed or administered by, or associated with Facebook, Twitter or Instagram, and each entrant confirms that by entering this promotion they are releasing Facebook and/or Twitter from any liabilities associated with the promotion.