Yale Home Terms and Conditions

YOUR LEGAL GUARANTEE

The legal guarantee is a mandatory guarantee that covers a minimum two years' period for the purchase of goods/products from the seller and is valid in all EU countries. Some jurisdictions have introduced a period that is longer than the minimum two years. The legal guarantee secures the remedies you may use in case a lack of conformity occurs.

In the case of a lack of conformity, you may choose between having the goods/product repaired or replaced – unless repair/replacement is impossible or disproportionate in relation to the other remedy. For example the cost of repair far exceeds the cost of a replacement.

In some jurisdictions you may choose to terminate the agreement (purchase) or obtain a discount of the price paid for the goods/product. Furthermore, if neither repair, nor replacement is possible or proportionate you can exercise the right to terminate or obtain a discount.

You may also exercise the right to terminate the agreement if:

  • the seller has not completed the repair or replacement within a reasonable time, or
  • the seller has completed the remedy but caused significant inconvenience to the consumer,

The repair and replacement will always to be done free of charge and this includes additional items such as:

  • postage costs for returning the goods/product;
  • labour costs;
  • costs of materials used to repair goods/product.

The legal guarantee of a new good/product lasts at least two years, starting at the moment of delivery of the good/product to the consumer.

HOWEVER PLEASE NOTE: The seller is only liable for defects that existed at the time of purchase. During the first six months, the presumption is that the product does not conform due to a cause which existed at the time of the product’s delivery. If, for instance, six weeks after its delivery to you of a good/product, it stops working, the seller is considered to be responsible.

However, after the expiry of the first six months, the burden of proof shifts and you need to demonstrate that the defect of the good/product existed at the time of the delivery.

LEGAL NOTICE

1. Introduction

This is a general legal notice in relation to ASSA ABLOY Group (“ASSA ABLOY”) website. On this website, ASSA ABLOY provides online information. By accessing and using this site, you agree to be legally bound by and to comply with the terms and conditions set out in this Legal Notice.

If you register with this website, submit any material to the website or use any of the website services, you agree to these terms and conditions.

2. Copyright, Trademarks and terms of use

The contents of this site (the “Content”), including but not limited to text, graphics and images, trademarks, brands, logos and software are protected by Intellectual Property Rights Laws. The title to the Content shall not pass to you or to any other user of this site, and instead shall remain with ASSA ABLOY or a third party holding the title to the materials posted on this site.

ASSA ABLOY owns the names that are used for the company’s business and those of the company’s products and services mentioned in this site, and these names are protected by Intellectual Property Rights Laws. All trademarks are the property of their respective owners.

You must ensure that all the information you supply to us through this website, or in relation to this website, is true, accurate, current, complete and non-misleading.

3. Permission to use website

You are authorized to:

  1. view pages from this website in a web browser;
  2. download pages from this website for caching in a web browser;
  3. print pages from this website for your own personal and non-commercial use, providing that such printing is not systematic or excessive;

Unauthorised use of the Content may violate copyright, trademark, and other laws. Whenever you e-mail, download, or print copies of the Content, you must also include all copyright and other notices that are included in the Content, including any copyright notices at the bottom of the page.

The Content may not be:

  1. reproduced, transcribed, stored in a retrieval system, translated into any natural or computer language, re-transmitted in any form or by any means (electronic, mechanical, photographic, recorded, or otherwise), resold, or redistributed without the prior written consent of ASSA ABLOY.
  2. sold or modified or reproduced, displayed, publicly performed, distributed or otherwise used in any way for any public or commercial purpose; and
  3. you may not “frame” this site or any of the content therein, and you agree not to copy any portion of this site to a server; and
  4. you further agree not to display or use any ASSA ABLOY names, logos or trademarks in any manner without ASSA ABLOY’s prior written consent.

The use of the Content on any other website or in any other networked computer environment for any purpose is expressly prohibited, although you may provide HTML hyperlinks from your website to this site, subject to these terms of use. You are hereby granted a non-exclusive, limited, and revocable license to link to this site. You agree not to present any links to this site in such a way that they are associated with advertising or appear to be an endorsement of any organization, product, or service. You agree not to place links to this site on any websites that a reasonable person would consider obscene, defamatory, harassing, grossly offensive, or malicious. ASSA ABLOY reserves the right to revoke this license generally, or your right to use specific links, at any time. If ASSA ABLOY revokes this license, you agree to remove and disable any and all of your links to this site immediately.

If you use the Content in a way that is not clearly allowed by these terms and conditions of use, you may be violating copyright, trademark, and other laws. If such is the case, ASSA ABLOY automatically revokes your permission to use this site, and ASSA ABLOY shall be entitled to request that you immediately destroy any copies you have made of any portion of the Content. All rights not expressly granted by these terms and conditions are reserved.

 

ASSA ABLOY reserves the right to suspend or restrict access to this website, to areas of this website and/or to functionality upon this website. ASSA ABLOY may, for example, suspend access to the website during server maintenance or when updating the website. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website.

You must not:

  1. use this website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, accessibility, integrity or security of the website;
  2. use this website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
  3. hack or otherwise tamper with this website;
  4. probe, scan or test the vulnerability of this website without this permission;
  5. circumvent any authentication or security systems or processes on or relating to this website;
  6. use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
  7. use data collected from this website to contact individuals, companies or other persons or entities;
  8. do anything that interferes with the normal use of this website.

You must ensure that all the information you supply to us through this website, or in relation to this website, is true, accurate, current, complete and non-misleading.

4. Registration and accounts

You may register for an account with this website by completing and submitting the account registration form on this website and following the instructions provided on the website or e-mail

You must not allow any other person to use your account to access the website.

You must notify us in writing immediately if you become aware of any unauthorised use of your account.

You must not use any other person's account to access the website, unless you have that person's express permission to do so.]

5. User login details

5.1         If you register for an account with this website, [you will be provided with] OR [you will be asked to choose] [a user ID and password].

5.2         You must comply with the content rules set out in Section 7.

5.3         You must keep your password confidential.

5.4         You must notify ASSA ABLOY in writing if you become aware of any disclosure of your password.

5.5         You are responsible for any activity on this website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.]

6. Cancellation and suspension of account

6.1         ASSA ABLOY may:

  1. suspend your account;
  2. cancel your account; and/or
  3. edit your account details,

              at any time in its sole discretion with or without notice to you.

6.2         ASSA ABLOY will usually cancel an account if it remains unused for a continuous period of 24 months.

6.3         You may cancel your account on this website using your account control panel on the website.

7. Rules about your content

7.1         In these terms and conditions, "your content" means [all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files or any other information or data uploaded) that you submit to ASSA ABLOY through this website for storage or publication on, processing by, or transmission via, this website].

7.2         You warrant and represent that your content will comply with these terms and conditions.

7.3         Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

7.4         Your content, and the processing of your content by ASSA ABLOY in accordance with these terms and conditions, must not:

  1. be libelous or maliciously false;
  2. be obscene or indecent;
  3. infringe any copyright, moral right, database right, trade mark right, design right, right in passing off or other intellectual property right;
  4. infringe any right of confidence, right of privacy or right under data protection legislation;
  5. be in breach of any contractual obligation owed to any person;
  6. be untrue, false, inaccurate or misleading;
  7. constitute spam;
  8. be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
  9. cause annoyance, inconvenience or needless anxiety to any person.

8. Links to other sites, advertisements

8.1        This site may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by ASSA ABLOY of any content contained in or provided by such third-party websites. This site is not responsible for the content of linked third-party websites; we do not review, control, or monitor the materials on any third-party websites; and we do not make any representations regarding the content, accuracy, or legitimacy of materials on such third-party websites.

8.2        If you decide to access linked third-party websites from this site, you do so at your own risk. Your use of third-party websites is subject to the respective Terms and Conditions of Use for those third-party websites, including the respective Privacy Policies of those websites.

8.3        In the event this site elects to include advertisements by third parties, these advertisements may contain links to other websites. Unless otherwise specifically stated, this site does not endorse any product or make any representation regarding the content, accuracy, or legitimacy of any materials contained in, or linked to via, any advertisement on this site. 

Limited warranties

8.1         Subject to any applicable law to the contrary, ASSA ABLOY does not warrant or represent:

  1. that the material on the website is up to date;
  2. that the website will operate without fault; or
  3. that the website or any service on the website will remain available.

8.2         Whilst every effort is taken to ensure information provided herein ASSA ABLOY does not warrant that the completeness or accuracy of the information published on this website including, but not limited to, errors in pricing or description, other human errors, or errors created by the systems and software used by the website.

8.4         ASSA ABLOY does not warrant or represent that the products ordered via this website will necessarily be available and should the product no longer be available ASSA ABLOY will inform the purchaser and refund any monies paid.

8.5         ASSA ABLOY reserves the right to discontinue or alter any or all of this website services, and to stop publishing this website, at any time in its sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if ASSA ABLOY stops publishing the website.

8.3         To the maximum extent permitted by applicable law and subject to Section 12.1, ASSA ABLOY excludes all representations and warranties relating to the subject matter of these terms and conditions, this website and the use of this website.

9. Limitations and exclusions of liability

9.1         Disclaimer

ASSA ABLOY MAKES NO REPRESENTATIONS ABOUT THE RESULTS TO BE OBTAINED FROM USING OR RELYING UPON THIS SITE OR THE CONTENT CONTAINED IN OR PROVIDED BY THIS SITE. THEREFORE, YOUR USE OF THIS SITE IS AT YOUR OWN RISK.

ASSA ABLOY PROVIDES THIS SITE AND THE CONTENT AND SERVICES HEREIN ON AN “AS IS” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY. ASSA ABLOY, TO THE FULLEST EXTENT PERMITTED BY LAW, HEREBY EXPRESSLY AND SPECIFICALLY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS, AND FITNESS FOR A PARTICULAR PURPOSE. ASSA ABLOY MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, CONTINUITY, OR TIMELINESS OF THE CONTENT, SERVICES, SOFTWARE, TEXT, GRAPHICS, LINKS, OR COMMUNICATIONS PROVIDED ON OR THROUGH THE USE OF THIS SITE. YOU ARE RESPONSIBLE FOR TAKING ALL PRECAUTIONS NECESSARY TO ENSURE THAT ANY CONTENT YOU MAY OBTAIN FROM THIS SITE IS FREE OF COMPUTER VIRUSES OR ANY OTHER POTENTIALLY DESTRUCTIVE COMPUTER CODE.

Nothing in these terms and conditions will:

  1. limit or exclude any liability for death or personal injury resulting from negligence;
  2. limit or exclude any liability for fraud or fraudulent misrepresentation;
  3. limit any liabilities in any way that is not permitted under applicable law; or
  4. exclude any liabilities that may not be excluded under applicable law.

9.2         The limitations and exclusions of liability set out in this Section 9 and elsewhere in these terms and conditions:

  1. are subject to Section 9; and
  2. govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

9.3         To the extent that this website and the information and services on this website are provided free of charge, ASSA ABLOY will not be liable for any loss or damage of any nature.

9.4         ASSA ABLOY will not be liable to you in respect of any losses arising out of any event or events beyond its reasonable control.

9.5         ASSA ABLOY will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

9.6         ASSA ABLOY will not be liable to you in respect of any loss or corruption of any data, database or software.

9.7         ASSA ABLOY will not be liable to you in respect of any special, indirect or consequential loss or damage.

10. Breaches of these terms and conditions

10.1       Without prejudice to its other rights under these terms and conditions, if you breach these terms and conditions in any way, or if ASSA ABLOY reasonably suspect that you have breached these terms and conditions in any way, it may:

  1. send you one or more formal warnings;
  2. temporarily suspend your access to this website;
  3. suspend or delete your account on this website.

10.2       Where ASSA ABLOY suspends or prohibits or blocks your access to this website or a part of this website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

11. Variation

11.1       ASSA ABLOY may revise these terms and conditions from time to time.

11.2       The revised terms and conditions shall apply to the use of this website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.

12. Assignment

12.1       You hereby agree that ASSA ABLOY may assign, transfer, sub-contract or otherwise deal with its rights and/or obligations under these terms and conditions.

12.2       You may not without this prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

13. Severability

13.1       If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

13.2       If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

14. Third party rights

14.1       A contract under these terms and conditions is for this benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

14.2       The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.

15. Entire agreement

15.1       These terms and conditions, together with the privacy  and cookies  policies, shall constitute the entire agreement between you and ASSA ABLOY in relation to your use of this website and shall supersede all previous agreements between you and ASSA ABLOY in relation to your use of this website.

16. Law and jurisdiction

16.1       These terms and conditions shall be governed by and construed in accordance with English law.

16.2       Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.

17. Statutory and regulatory disclosures

Not Used.

18. ASSA ABLOY details

18.1       This website is owned and operated by ASSA ABLOY Limited on behalf of the ASSA ABLOY and Yale brands 

18.2       ASSA ABLOY Limited is registered in England and Wales under registration number 02096505, and its registered office is at Portobello, School Street, Willenhall, West Midlands, WV13 3PW.

18.3       ASSA ABLOY’s principal place of business is at Portobello, School Street, Willenhall, West Midlands, WV13 3PW

18.4       You can contact us:

  1. by post, to the postal address given above;
  2. by telephone, on the contact number published on this website; or
  3. by email, using the email address published on this website.

ASSA ABLOY LIMITED MANUFACTURER GUARANTEE (the “Limited Guarantee”)

This Limited Guarantee is provided by ASSA ABLOY Limited, School Street, Willenhall, West Midlands, WV13 3PW. Registration No: 2096505 [trading as Yale] (“Yale”)], as manufacturer of security products (the “Products”) 

THIS LIMITED GUARANTEE IS IN ADDITION TO, AND DOES NOT AFFECT, THE LEGAL RIGHTS AND REMEDIES THAT YOU WILL HAVE AGAINST THE PERSON WHO SOLD YOU THE PRODUCTS, WHICH INCLUDES CERTAIN LEGAL RIGHTS AND REMEDIES IN CONNECTION WITH DEFECTIVE PRODUCTS AND/OR PRODUCTS NOT PROVIDED IN ACCORDANCE WITH YOUR CONTRACT WITH THAT PERSON.

 

What this Limited Guarantee covers

This Limited Guarantee only applies to customers purchasing Products for private and domestic use, and only to those customers purchasing the Products in the following countries: England, Ireland, Scotland & Wales.

Yale warrants that the Products will be free from defects in materials and workmanship under normal use (and subject to the remaining terms of this guarantee document) for the following periods:

  • Yale Products with Lifetime guarantee, a period twenty-five (25) years from date of purchase; and/or
  • Yale Products awarded the BSI Kitemark™, which can be found on product packaging and the products themselves, a period of ten (10) years from the date of purchase; (excluding Conexis L1, a period of two (2) years from date of purchase); and/or
  • all other Yale Products, a period of two (2) years from the date of purchase, (the “Guarantee Periods”). 

 

Should a defect appear in a Product before the end of the relevant Guarantee Period, and provided you follow the instructions for returning the Product set out below, Yale will be permitted to either:

  • repair the Product or the relevant defective part of the Product (using either new or refurbished parts);
  • replace the Product with an identical or comparable product (comparable to be in terms of quality, value and use); or
  • refund the original purchase price of the Product (not including any postage, packaging or other similar costs).

A replaced or repaired Product will only benefit from the same Limited Guarantee for the remainder of the Guarantee Period (i.e. it will not attract a new Limited Guarantee for the full Guarantee Period).

2 Year Guarantee Statement

This product is guaranteed for consumers against faulty workmanship, materials and function for a period of 2 years from the date of purchase providing the full installation and maintenance instructions are followed. Please keep your proof of purchase safe, this must be submitted when making a claim under this guarantee.

Please note that it is a condition of this guarantee that your Yale product:

Has been correctly installed and maintained in accordance with the Yale installation and maintenance instructions provided to you at the time of purchase.

Has not been modified or damaged in any way.

Has not been subjected to unauthorised repairs.

Yale are responsible under this guarantee for repairing the product or replacing the product as we deem necessary. If there is fault with the product, please visit www.yale.co.uk/help

Please do not carry out any repairs without our authority or by using an unauthorised person. Any repairs or other works carried out without our authorisation or by using an unauthorised person will not be covered under this guarantee.

This guarantee is non transferable and applies to products purchased in the United Kingdom only. This guarantee does not apply to normal wear and tear. This does not affect your statutory rights. A full copy of the product instructions are available upon request or by visiting our website www.yale.co.uk/help

10 Year Guarantee Statement

Congratulations on the purchase of your High Security British Standard product, this product has been tested to the highest levels of reliability and durability under attack. All Yale British Standard products and backed by the police and insurance companies as well as Secured by Design accredited.

Your Yale product is covered by a 10 year consumer guarantee against faulty workmanship, materials and function from the date of purchase providing it is used in accordance with the full installations and maintenance instructions. Please keep your proof of purchase safe as this must be submitted when making a claim under this guarantee.

It is a condition of this guarantee that your Yale product:

Has been correctly installed and maintained in accordance with the Yale installation and maintenance instructions provided to you at the time of purchase.

Has not been modified in any way.

Has not been subjected to unauthorised repairs.

Yale are responsible under this guarantee for repairing the product or replacing the product as we deem necessary. If there is fault with the product, please visit www.yale.co.uk/help

Please do not carry out any repairs without our authority or by using an unauthorised person. Any repairs or other works carried out without our authorisation or by using an unauthorised person will not be covered under this guarantee.

This guarantee is non transferable and applies to products purchased in the United Kingdom only. This guarantee does not apply to normal wear and tear. This does not affect your statutory rights. A full copy of the product instructions are available upon request or by visiting our website www.yale.co.uk/help

 

What this Limited Guarantee will not cover

This Limited Guarantee will not cover any damage caused in circumstances where:

  • you have failed to correctly install and/or maintain the Product in a manner that would be expected for the Product and where appropriate in accordance with the Yale installation and maintenance instructions provided to you at the time of purchase (together the “Product Information Materials”) or otherwise made available on our website, at www.yalehome.co.uk. Where relevant further copies of the Product Information Materials, along with further product information can be found on the product areas of our website, at www.yalehome.co.uk;
  • you have sought to modify the Product in any way;
  • the damage has been caused by your abuse and/or inappropriate use;
  • circumstances where Yale cannot, acting reasonably, establish any fault in the Product after conducting testing
  • the Product has been subject to abnormal environmental conditions
  • the Product has been subjected to unauthorised repair (i.e. either without our authority or by using an unauthorised person);
  • the damage relates to normal fair wear and tear, to be expected of a Product of its kind (including, but not limited to, scratches and dents).

How to make a claim under this Limited Guarantee

Please keep your proof of purchase safe, this must be submitted when making a claim under this Limited Guarantee.

In cases where you have bought the Product from us, we will be the retailer and the manufacturer, and you will also have other rights against us as the seller of the product to you.  Please see our separate terms and conditions for more information about your legal rights against us.

To make a claim under this Limited Guarantee, you will need to follow the process set out below: 

 

  1. If damage covered by this Limited Guarantee occurs (“Guarantee Claim”), you must contact us on 01902 364606, email info@yale.co.uk or write to Yale UK warranties, School Street, Willenhall, WV13 3PW
  2. Any Guarantee Claim must be accompanied by proof of purchase and full details of the alleged defect, including details of the usage prior to, and at the time that the defect occurred. 
  3. The Product must be made available for inspection by Yale or any other third party we identify for any claim to be considered
  4. The cost of delivery of the Product to and from Yale or any other third party we identify for the purpose of inspection is the responsibility of the purchaser.  In the case of a successful claim, Yale may, at its sole discretion, offer to reimburse any reasonable postage/shipping costs associated with the claim process only.

Our liability to you

This Limited Guarantee gives you specific legal rights against Yale, but nothing in this Limited Guarantee seeks to override any additional rights you may have against Yale as manufacturer or the person from whom you purchased the Products.

We will only be liable to you for all losses you suffer which were foreseeable consequences of our failure to comply with the terms of this Limited Guarantee.

However, nothing in this Limited Guarantee will look to prevent you bringing a claim against us for foreseeable loss of, or damage to, your physical property caused by a defective Product. In addition, nothing in this Limited Guarantee excludes or limits in any way our liability for:

  1. death or personal injury claims caused by our negligence;
  2. fraud or fraudulent misrepresentation;
  3. any breach of the obligations implied by law regarding the passing of good title to the Product; or
  4. for any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude.

PAYMENTS

We accept Visa, MasterCard, Maestro and PayPal. The total amount (price of order + shipping) will be withdrawn from your account when the order is completed.

Transactions are handled in a secure way via Adyen payment services or PayPal and your payment details is handled through an encrypted connection.