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Alarm Server Update

Alarm Server Update

IMPORTANT: May 7th 2019 between 01.00am and 02.00am CEST We’re updating our alarm server!

Why are we updating our alarm server?

Our alarm systems (SR-range & Sync alarms) are growing in popularity, so we are updating to ensure all our users have a great experience.

What does it mean for me?

There may be a few minutes of disruption, but it should beseamless. Your alarm will be automatically be directed to thenew server.You will not be expected to log in again, and your  username and  password  will  remain  the  same.Please  note  there  is  on-going development activity andminor disturbances may occur until the server updateplanned on May 7th between 01.00am and 02.00am CEST.

How can I prepare for this?

Prior  to  the  upgrade,  we  advise  checking  all  corefunctionalities  are  working,  including Keyfobs  andKeypads.  If  you  do  experience  any  technical  issuesfollowing  the  server update, simply visit the FAQs on ourwebsite or contact us directly.

Click here to visit the FAQs 

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