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Quality Policy

ASSA ABLOY LTD is the leading lock manufacturer in the United Kingdom and employs approximately five hundred people based in the West Midlands and Gloucestershire. The company is part of the ASSA ABLOY group, the world’s leader in door opening solutions.

ASSA ABLOY LTD lead the way forward with innovative new designs in locking systems and employ a pro-active continuous improvement approach throughout the whole company. The company is committed to excellence and meeting the requirements of its customers in all aspects of service and value.

The company’s quality management system undergoes a series of internal quality audits, and an annual management review to ensure it continues to satisfy all the requirements of the ISO9001 standard and its customers. The company is also subject to independent third party audits, which include audits carried out by the customers themselves.

 The company will provide all the necessary facilities and training to enable employees to achieve the required skill levels for meeting our high quality standards.

The company will continue to rigorously pursue failure prevention, rather than relying on failure detection alone and monitor the control of key process variables.

The company recognises that continuous improvements in quality performance standards can always be achieved and will continue to pursue its ultimate target of zero defects as a world class company.

The ultimate responsibility for ASSA ABLOY LTD’s quality management system is that of the Chief Operations Officer. It is also a mandatory condition of employment that all personnel follow the agreed procedures in maintaining the highest quality levels at all times.


Jeanette McFarland

Chief Operating Officer

August 2020