FAQ

Although we try to be compatible with as many locks as possible, if you have a Euro Profile/DIN cylinder you may need to replace the cylinder.

If you need a replacement cylinder, we have a fully adjustable cylinder specifically for your Linus Smart Lock. The Yale Linus Adjustable Cylinder is available to purchase here.

It is not possible to change the sounds on a smart lock.

If you prefer that the smart lock not make any sounds, you can turn off the sound in the Yale Home app.

1. Open the Yale Home app Go to lock settings. If you have multiple locks, please choose the correct one.
2. Turn off the lock tones using the slide switch.  You must be within Bluetooth range of the lock to change this setting

If you sent an invitation to your castle and your guest doesn't receive it, there may be a problem with the contact information you sent it to.

Check that the number you sent the invitation to is the correct one. If the invitation was sent to an incorrect number, delete it in the Yale Home app and resend it to ensure the phone number is correct.

If that doesn't work, make sure the contact's number is saved in international format in your phone (with the country code before the number) and then try sending the invitation again.

If your guest received a text message invitation from you, but doesn't see your key in their keychain after setting up their account, there may be a mismatch between the number you sent the invitation to and the number they used Guest has set up their account.

In this case, make sure the numbers match by comparing the number you sent the invitation to with the number of the new account. If the numbers don't match, delete the invitation and resend it to the number in their account.

The guest should find the key in the keychain after completing this step.

Yale takes security very seriously, just as it has done with physical locks since the 1860s. We take all reasonable precautions to ensure that the confidentiality, integrity and availability of the data and personal information collected are maintained in accordance with legislation and best practices.

We use industry-standard security precautions and engage third-party security partners to test our products, making every effort to ensure the safety of our products.

Yale will not be open about the methods we use to protect our systems and our customers' data.  This ensures important information cannot be unintentionally passed on to potential attackers.

There are several ways to install the Yale Linus® Smart Lock as described below:

If you have a Scandinavian style lock on your door, we supply the correct components so in most cases the Linus product can be screwed directly into your lock case.

If you have a Europrofile/DIN cylinder lock, you may be able to install the Linus lock over your existing cylinder. To double check, please go to our Compatibility Checker.

The Yale Linus® Smart Lock is designed to provide hassle-free installation. There is no need to drill or damage the door and step-by-step instructions are included.

(Less than 3 minutes for a compatible cylinder).

Access levels and schedules determine how much access a lock user has and when they have permission to control the lock.

Yale offers 2 levels of access: Owner and Guest.

Owner

A lock owner has full access to the lock and guests have limited access (shown under Access Levels). Only owners can invite guests to a home. When you invite guests, you can adjust their access level and set them to be notified when they operate your lock.

There are also different access schedules: Always, Recurring, and Temporary (shown under Access Schedules).

Access levels Owner Lock owners are users who:

• Can lock and unlock the door via the Yale Home app
• Can lock and unlock the door via a personal access code (with Smart Keypad).
• Can use automatic unlocking
• Can invite/remove other owners
• Can control all lock settings
• Can view activity feed
• Can view guest list

Guests

Guest is the default access level for anyone you invite to your Yale Smart Lock. However, you can update a person's access level when you invite them to your castle or at a later time.

A Guest user:

• Can lock and unlock the door via the Yale Home app*
• Can lock and unlock the door via a personal access code (with Smart Keypad).
• Cannot use auto unlock
• Cannot invite/remove other owners
• Cannot control all lock settings
• Cannot view activity feed
• Cannot view guest list

*Cellular data or internet connection required.

Due to the 3 guest access plans, our servers need to verify that the guest connects during the time period they are authorized for.

Access plans

• Always - Guests have unlimited access, but the owner can change or delete their access at any time.
• Recurring - Guests have a scheduled entry that repeats. e.g. Guests are invited every Tuesday for a short time.
• Temporary - Guests receive a limited invitation to your home that will expire. E.g. Guests have one-time access, limited to the date and time you selected.