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Support for Yale Linus® Smart Lock L2

Getting Started

    How to Install: Yale Linus® Smart Lock L2

    Our step-by-step DIY guide makes installation quick and effortless, with helpful tips and visuals to guide you along the way.

    An installation video can be found here

    How to Calibrate: Yale Linus® Smart Lock L2

    Our step-by-step calibration guide makes calibrating your lock and DoorSenseTM simple. An installation video can be found here

    Compatibility Checker

    The compatibility checker below will give you information about whether the Yale Linus® Smart Lock L2 is compatible with the mechanical lock and cylinder that is on your door. 

    What application should I use with the Linus® Smart Lock L2?

    Yale Home is the application to use on your mobile phone. The app is available on

     Apple AppStore or Google Play.

    Download the Yale App from the App Store or Google Play depending on your device.

    Once you have downloaded the Yale Home app you will need to click on Create an account or sign in if you already have an account.

    How do I turn on the Linus® Smart Lock L2?

    The Linus® Smart Lock L2 will automatically power on when inserting the battery. 

    Note - ensure the battery is fully charged first.

    Following the setup process of the Yale Keypad you will be asked to create an alarm code. This code will be used to arm and disarm your Yale Smart Alarm System.

    There is also an option to enable or disable the Yale Keypad backlight within the Yale Home app via the Settings menu. 

    Support for Getting Started

Everyday Use

    How to Use Auto-Unlock for iOS

    Auto-Unlock is a feature that automatically unlocks your door when you arrive home, without having to reach for your phone or your keys.

    If your an iOS user, this article has more information about the Auto-Unlock feature.

    How to Use Auto-Unlock for Android

    Auto-Unlock is a feature that automatically unlocks your door when you arrive home, without having to reach for your phone or your keys.

    If your an Android user, this article has more information about the Auto-Unlock feature.

    How to Set Access Schedules

    Yale Smart Locks have 3 access types: Always, Temporary and Recurring. 

    You can choose between three different access types when adding guests to your Smart Lock.

    You can modify access types for your existing guests in the Guests List or set them when you invite new guests.

    Apple Watch and Yale Access

    If you have an Apple Watch and a Yale Smart Access product used with Wi-Fi and the Yale Access app, you can use your Apple Watch to lock and unlock.

    Open the Yale Access App on the device. Tap the green lock circle to unlock the door. Conversely, tap the red lock circle to lock it again.

    You must be the Owner to operate the Yale Access app with an Apple Watch.

    Support for Everyday Use

Troubleshooting

    How do I Factory Reset my lock?

    Follow the steps below to perform a factory reset on your lock:

    1. On your phone, open the Yale Home App and go to the lock circle screen, which is the screen that shows you whether your door is locked or unlocked.
    2. Select the Settings menu (gear icon).
    3. Select the device you wish to reset.
    4. Scroll to factory reset.
    5. Select "Reset Lock".

    Updating Lock Firmware

    Firmware updates are released periodically to help improve connection speed, connection reliability, motor controls and Auto-Lock.

    Firmware updates begin automatically when the lock owner connects to thier lock.

    You can still operate your lock via the app during the update.

    Firmware updates can take anywhere from 5-15 minutes.

    Be sure to keep your phone near your lock with the Yale app open throughout the whole update.

    Trouble Connecting to Lock

    If you are having trouble connecting to your lock using the Yale Home App, the following troubleshoot:

    • Trying to connect remotely.
    • Wi-Fi and Bluetooth: turn off and on.
    • Force quit the Yale Home App.
    • Trying to connect over Bluetooth.

    What do I do if the Yale Home App says the lock is unlocked when it’s actually locked?

    If the Yale App shows that your lock is locked when its really unlocked (and vice versa), chances are it needs to be re-calibrated from the settings tab in your Yale Home App. You must be within Bluetooth range of the lock to re-calibrate it.

    PLEASE NOTE: Incorrect lock status may also happen if the lock is being set up or tested on a flat surface.

    Support for Troubleshooting

FAQ

    How easy is it to install?

    The Yale Linus Smart Lock L2 is designed to offer hassle-free installation.

    As part of this, there is no drilling or damage to the door, with step-by-step instructions provided. (less than 3 minutes on a compatible cylinder).

    What methods can be used to operate the Linus® Smart Lock L2?

    The Yale Linus® Smart Lock L2 can be operated via the Yale Home App, you can allow App access to guests via virtual keys (the properties listed in the keychain).

    Pin Code access is possible if a Yale Smart Keypad is installed.

    Access is also possible via the Yale Dot, and for emergency situations, a mechanical key can be used.

    How will I know if the batteries in my Smart Lock need to be replaced?

    When the batteries hit 20%, you will be sent a low battery email notification and there will be a low battery icon within the app.

    PLEASE NOTE: You must operate the lock over Bluetooth or remotely via WiFi. Operating your lock manually will not stop the low-battery notifications.

    What is the expected battery life of the Linus® Smart Lock L2?

    The battery lifetime is dependent on the number of turns per locking, the smoothness of the door opening, the number of openings per day, and signal strength.

    Based on normal usage, the battery will last up to 6 months.

    See all FAQ